Made a purchase and for some reason the house number was missing off the address so the item was sent back. I contacted customer service via email, received a response in less than a hour, new product... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It really is an excellent product, of very high quality. I received a faulty item; customer service refunded me, but couldn’t send me a new one as the product was out of stock. However, after several... See more
Company replied
I have ordered 2 sneaker care collection sets and 1 insole. 1 care set came with defects and insole had some problems too. I have contacted customer support and they solved it super quickly, they w... See more
Company replied
Yoooo.... I've been collecting sneakers since before Jordan retros were retros and I already know Crep water and stain repellent is A1! What I really wanted to check out were the crease protectors AND... See more
Company replied
Company details
Written by the company
https://instagram.com/crepprotect/ https://twitter.com/crepprotect https://www.youtube.com/CrepProtect
Contact info
Unit 2 Western Avenue Business Park, W3 0BZ, London, United States
- info@crepprotect.com
- crepprotect.com
4.5
Excellent
315 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Crep Protect
Appreciate the feedback Joseph
5 Stars every time
5 Stars every time. I order my product early Tuesday morning around 3 am and it was here less then 36 hours later. It’s usually here next day. It’s never been like my longer then 2 days. I’ve bought 2 bundles, 2 protect sprays, 2 deo sprays and some crease protectors in the last month. I love this brand and it will always be my go to brand from now on. I love it.
May 21, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Blake
I ordered 7 comfort insoles from Crep…
I ordered 7 comfort insoles from Crep protect but initially they sent 1.Then I contacted the Crep Protect team.The team quickly tried to address the issue(asked me for shipment details) and the issue got addressed.I want to thank Crep Protect for not neglecting their customers.
May 20, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Can
Do not buy from this company.
Do not buy from this company.
After purchasing some insoles, I received no updates on my order for an entire week before following up with customer service, who told me that the item was not in stock.
I was allowed to purchase this item, I was made to wait a week with no update on my order and had I not followed up with customer, they very likely would have kept my money and the product I ordered. Horrible.
Avoid if you don't want to possibly get robbed.
May 17, 2025
Unprompted review
Reply from Crep Protect
Hi Rehan
We are committed to delivering exceptional quality in our customer service, it's concerning to learn that your recent experience did not reflect our usual standards.
We would like to make this right for you. Please contact customer services via our website. Our manager will speak with you at your convenience, to work on a solution that suits your needs.
Your satisfaction is our top priority, and we value your continued support.
Kind regards,
CrepProtect Support Team
Very good customer service
Order was send within a day.
Too bad one insole was damaged.
Contacted customer service and I got a very quick respons back.
They offered me new insoles or a refund of 50%.
New insoles are on the way the next day.
Thanks Crep Protect Support Team
May 12, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Karin
Reliable, honest and genuine 👌
I always judge a company by how they deal with situations when they go wrong. I have to say it has been 5 star service. They went out of their way to think of a resolution and have most certainly retained a very happy customer ⭐️⭐️
April 23, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Alex
Crept protect customer service is excellent
Crept protect customer service is outstanding I purchased a foam cleaner a while ago but have only just got round to using it but the bottle or product wasn’t working right so I emailed crept protect and with out any hesitation have got a brand new one in the post free of charge the next day,person I was dealing with on email was very professional,I always use various crept protection items for my trainer collection and will continue too!
April 1, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback, Mr Gardiner
Great customer service
Hi
This company communication is very good, I felt very looked after and this company has built a great brand - I am looking forward to receiving my parcel with the orders I ordered and continuing my brand loyalty to this great brand
Thank you customer service
March 19, 2025
Unprompted review
Reply from Crep Protect
Hi Rajeen
Thank you for reaching out and sharing your experience with us. I'm truly sorry to hear about what happened with your parcel.
As explained in our email correspondence with you on 24.03.25 at 18:23 hrs, the issue has been caused by Royal Mail delivering your parcel to the wrong address.
We will be escalating our complaint with Royal Mail first thing tomorrow morning, when they reopen. More importantly a new parcel will be shipped and tracking provided tomorrow.
Appreciate the patience
Excellent Customer Service 👌🏻
Excellent Customer Service 👌🏻, Polite and friendly, Crep protect team are on point 🔥
March 12, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback.
Great service
Answered my help request swiftly and accurately. Great service and super friendly.
March 10, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Adam
Great company
Very good company, fast delivery, quick to reply if you contact them.
Highly recommend ****"
March 8, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Lee.
Great products
Great products, great customer services.
Recently bought the shoes boxes and all the cleaning products. Even requested a refund and they were quick to respond.
Came across this company thanks to KingsKlean
March 8, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback.
Awesome Customer Service
I’m a long time user of Crep Protect and i recently ordered some cleaning foam, leather cleaner and protect spray, unfortunately the spray was missing from my package, i notified the help team straight away and within 10mins i had a reply and resolution to my problem…..
Really refreshing that a company cares about the customer!!!
Very clear/quick communication with them aswell as sending the missing item out immediately
Very very happy
February 11, 2025
Unprompted review
Had a slight issue with one of the…
Had a slight issue with one of the products but customer service team were friendly and very helpful and quick to help fix the issue
January 25, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback.
Painful!
If you’re happy with feeling extremely uncomfortable while walking, 10/10.
However if you desire comfort, I would avoid completely. Everything UP to the outer foot is fine. Sure, there is a gap where your little toe sits, but it’s the arch over your little toe, into the outer foot which is of main concern.
Wore them for about 30 minutes, done my weekly shop but had to take the out mid shop because it was unbearable.
AVOID - THEY ARE NOT COMFY!
December 31, 2024
Unprompted review
Reply from Crep Protect
14.01.25
Hi Tom
We are eagerly awaiting your response.
Appreciated
Hi Tom
We have responded to your email, please can you confirm and reply accordingly.
Best Regards
Hi Tom
We are committed to delivering exceptional quality in our products, and it's concerning to learn that your recent experience did not reflect our usual standards.
We would like to make this right for you. Please contact our customer service team, via our website and we'll work on a solution that suits your needs. Your satisfaction is our top priority, and we value your continued support.
When emailing please put in the subject heading, Crep Guards Trust Pilot review
We apologise for any inconvenience caused and hope to have the opportunity to restore your confidence in our brand.
Kind regards,
CrepProtect Support Team
Sneakerbag
They helped me really good, after a complaint that i didn't get my sneakerbag. The courier ''lost'' it. They will send me another one and a refund of 50%
December 17, 2024
Unprompted review
Reply from Crep Protect
Hi Benny
We are committed to delivering exceptional quality in our products and delivering on time. It's concerning to learn that you have not received your Crepprotect Sneaker bag.
We would like to make this right for you. Please contact our customer service team, via our website and we'll work on a solution that suits your needs. Your satisfaction is our top priority, and we value your continued support.
When emailing please put in the subject heading, your order id.
We apologise for any inconvenience caused and hope to have the opportunity to restore your confidence in our brand.
Kind regards,
CrepProtect Support Team
Fantastic Customer Service
I ordered some new products a new Crep Protect customer and they arrived on Tuesday this week. I found that the Leather Conditioner was not functioning as advertised, so I contacted the team at Crep Protect. Within a short period of time, they quickly resolved the issue and sent out a new product which arrived this morning (Saturday). Completely hassle free and fantastic customer service! I look forward to being a long term customer!
December 14, 2024
Unprompted review
Reply from Crep Protect
Appreciate the feedback Stuart
Excellent
Customer service have been really helpful ensuring I ordered the correct goods for the shoes I own. I really appreciated their help and support.
Great products that do exactly what they say on the tin!
Thank you - another happy customer.
December 11, 2024
Unprompted review
Reply from Crep Protect
Appreciate the feedback Gavin
A real company with great staff
Amazing products been using them for over 2 years now. I had a slight order issue in the crazy mess that is cyber Monday but the communication with staff via email was incredible and fast. They sorted me out, Thanks a lot! I will always keep coming back to Crep 👍
December 9, 2024
Unprompted review
Reply from Crep Protect
Appreciate the feedback Mat
Everything was great!
Everything was great!
Products was perfect and customer care servive was very good.
The shipping has arrived on time and i had no problems. I recommend it!
November 7, 2024
Unprompted review
Reply from Crep Protect
Appreciate the feedback Jacopo
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