There was an issue that we were made aware of via email, where 2 of our hats had been damaged, so they were being reprocessed and sent separately. Our entire order, including those 2, all arrived prom... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mike Randall is an amazing colleague. He is always willing to research products no matter how small. He is friendly and professional. His response is always prompt and making sure we meet our event... See more
Company replied
I will never be able to say enough good about Abrey! She has always been there for me and we've built a good relationship over the years. She looks out for me, remembers me, finds the best prices, and... See more
Company replied
Wow, our gift bags for our annual fashion show turned out so good! The customer service was outstanding and they even helped us with logo placement and colors. The quality of the bag and ink were supe... See more
Company replied
Company details
- Promotional Item Store
- Business to Business Service
- Print Shop
- Printed Clothing Store
- Promotional Products Supplier
About Crestline Promotional Products
Written by the company
Custom promotional products, corporate gifts, branded swag & custom apparel from Crestline. Shop our incredible selection of custom promotional items with a price match guarantee!
Crestline has been around since 1962 helping thousands of companies and organizations leverage promotional products to spread their message.
The key to swag is selecting just the right products, perfecting your design, and sharing it with your audience. Our team of export account managers have years of experience and are standing by to help you do just that.
When you shop with Crestline, you can browse our huge selection of items at crestline.com or get connected with an expert account manager who can provide ideas that will fit your budget and promotional needs.
We don't just sell swag; we also provide free art preparation and proofing to ensure your imprint will look perfect on the items you've selected. Our team of skilled graphic designers know exactly how to bring your design to life!
Crestline has been around since 1962 helping thousands of companies and organizations leverage promotional products to spread their message.
The key to swag is selecting just the right products, perfecting your design, and sharing it with your audience. Our team of export account managers have years of experience and are standing by to help you do just that.
When you shop with Crestline, you can browse our huge selection of items at crestline.com or get connected with an expert account manager who can provide ideas that will fit your budget and promotional needs.
We don't just sell swag; we also provide free art preparation and proofing to ensure your imprint will look perfect on the items you've selected. Our team of skilled graphic designers know exactly how to bring your design to life!
The Crestline Guarantee
Quality products at fair prices
Crestline guarantees quality products at fair prices. Your custom imprinted items will be delivered exactly as you approved in your proof, free from material defects. If an issue arises, our expert resolutions team will make it right.
Contact info
70 Mount Hope Avenue, 04240, Lewiston, United States
- 866.488.4975
- crestlinehelp@crestline.com
- crestline.com
Price Match Guarantee!
4.8
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reordering was easy and fast
Reordering was easy and fast! David was very responsive and made ordering more swag an easy decision!
April 14, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for sharing your feedback with us. We’re so glad to hear that reordering was quick and easy, and that David’s responsiveness made your decision to order more swag an easy decision. We are so thankful for your continued business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Nicole at Crestline has been fantastic…
Nicole at Crestline has been fantastic and has gone out of her way to ensure our orders are not only correct, but received when needed. She is gold!
April 14, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for taking the time to share your kind words about Nicole. We are thrilled to hear that she has gone above and beyond to ensure your orders are accurate and delivered when needed—she truly is a valued member of our team. We are so thankful for your continued business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Teacher Appreciation Gift :)
I was very impressed with the ease of ordering and the turn around time. Your account manager, Nicole, reached out to make certain the product had arrived and was satisfactory. I am very excited to get this product to my teachers for teacher appreciation day.
Thank you,
Monika
March 17, 2026
Reply from Crestline Promotional Products
Good afternoon Monika,
Thank you for your kind feedback! We're thrilled to hear that the ordering process was easy and that Nicole followed up to ensure everything arrived as expected. We hope your teachers love the gifts, and we truly appreciate you choosing Crestline for your Teacher Appreciation Day needs.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
easy to order and good communication…
easy to order and good communication when making changes
March 17, 2026
Reply from Crestline Promotional Products
Good afternoon,
Thank you for sharing your feedback with us! We're so glad to hear that the ordering process was easy and that our team communicated well when updates were needed. We appreciate you taking the time to let us know about your experience and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Items were delivered on time
Items were delivered on time, and they worked with me and answered my questions about a product issue. The issue resolved itself.
March 16, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for sharing your feedback with us. I'm glad to hear your items were delivered on time and that our team was able to assist with your product questions while the issue resolved itself. We truly appreciate the opportunity to earn your business and hope to work with you on future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products
Good afternoon Katie,
Thank you for sharing your experience with us! We’re so glad to hear your representative was helpful, responsive, and accommodating throughout your order. We truly appreciate your business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Quick and Responsive!
I reached out to Crestline over the chat and they were so extremely helpful! Crest line was so quick to respond to emails, give me quotes on time, and answer any and all questions that I had. The final product looked amazing and also arrived at such a reasonable time.
March 13, 2026
Reply from Crestline Promotional Products
Good afternoon,
Thank you for sharing your experience with our team. We're so glad to hear that our chat and email support were helpful, timely, and able to answer all of your questions. It's wonderful to know the linen bags turned out great and arrived in a reasonable amount of time. We are so thankful for your business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Great product and great communication
March 13, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for your kind words about the Pet Waste Bag Dispensers and the communication your representative provided. We're thrilled to hear you had a great experience, and we truly appreciate you taking the time to share your feedback.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Response time could be quicker
March 11, 2026
Reply from Crestline Promotional Products
Good morning MF,
Thank you for your feedback regarding the response time on your recent popup store order. We're sorry to hear that response time could be quicker but greatly appreciate your feedback. Your input helps us provide a better experience moving forward.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products
Good morning,
Thank you for sharing your feedback with us. We’re so glad to hear you had a great ordering experience and truly appreciate you taking the time to let us know. We are so thankful for your business, hope the polo shirts turned out perfect, and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
David Oulette
March 10, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for taking the time to recognize David Ouellette. We’re thrilled to hear he made such a great impression. We truly appreciate your continued business over the years and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
We love the quality and look of these…
We love the quality and look of these pens we had to reorder them! Thank you for a quick turnaround and I love that they are individually wrapped as well. We use them for our conferences!
March 11, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for your kind feedback and for choosing to reorder the Maestro Pens. We're thrilled to hear that you love the quality, the individual wrapping, and that they work so well for your conferences. We truly appreciate your continued business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
The customer service was great and…
The customer service was great and responded very quickly with questions asked.
April 7, 2026
Reply from Crestline Promotional Products
Good afternoon,
Thank you for sharing your feedback with us. We’re so glad to hear that our team was able to respond quickly and provide the support you needed. We truly appreciate your continued business over the years and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Working with Cassie to make websites…
Working with Cassie to make websites has been amazing! She is very quick to help and fix little things when we request it. She has been nothing but helpful in helping us! Even when we have the craziest questions!
April 6, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for sharing your wonderful feedback about working with Cassie. We're so glad to hear she has been quick to assist and helpful in answering all of your questions, even the tricky ones. We are so thankful for your business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Great first time experience
Rhonda was awesome and helpful! This was a great first time experience for my organization and will gladly come back again for more swag. The products we got, the notebook, were high quality and exactly what we wanted!
March 26, 2026
Reply from Crestline Promotional Products
Good afternoon,
Thank you for sharing your great first-time experience with us! I’m so glad to hear that Rhonda was helpful and that the notebooks met your expectations for quality and design. We truly appreciate the opportunity to earn your business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Dan has continued to be great to work…
Dan has continued to be great to work with! We received both samples requested and are happy with the one we selected. Our logo looks great on the product and the team is looking forward to giving them out at our next event.
March 6, 2026
Reply from Crestline Promotional Products
Good afternoon,
Thank you for your kind feedback about Dan! We're so glad to hear the samples arrived as requested and that you're happy with the eyeglass pouches—it's great to know your logo looks fantastic and that the team is excited to share them at your upcoming event. We are so thankful for your continued business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Great experience from beginning to end.
Great experience from beginning to end! Clear and quick communication. Customer service was very helpful when I had a delivery question. Love the products!
March 4, 2026
Reply from Crestline Promotional Products
Good morning Tina,
Thank you for your kind feedback! We're so glad to hear you had a great experience from beginning to end and that our team was able to assist quickly with your delivery question. We truly appreciate your support and are thrilled that you love the sticky notes and highlighters. We are so thankful for your business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Fast shipping and high quality
Fast shipping and high quality. The iSlimster pen looks premium, and the logo imprint is perfect. Highly recommended!
March 31, 2026
Reply from Crestline Promotional Products
Good morning Cathy,
Thank you for sharing your feedback. We're delighted to hear that you were pleased with the fast shipping and that the iSlimster Stylus pen and logo met your expectations. Your recommendation means a great deal to us, and we truly appreciate your business.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
It was great working with Daniel Poulin…
It was great working with Daniel Poulin on this order. He was very responsive and knowledgeable, and made the entire process easy to navigate from start to finish.
March 4, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for taking the time to share your positive experience working with Daniel Poulin. We’re so glad to hear that his responsiveness and knowledge made the process smooth and easy from start to finish. We truly appreciate your feedback and your business.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Your staff are absolutely phenomenal
Your staff are absolutely phenomenal, especially Nicole Savage. The sponsor for our conference bags was well pleased with the Josephine Bag.
March 2, 2026
Reply from Crestline Promotional Products
Good afternoon Susan,
Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience working with Nicole Savage and other members of our staff. It’s also great to know the Josephine Bag was a hit with your conference sponsor. We are so thankful for your continued business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.