I purchased a product from Crestwhite several months ago, and to be fair, the product itself worked as advertised. Unfortunately, the customer experience afterward has been extremely frustrating. De... See more
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Ordered on the 2nd of December. Emailed countless times to be replied to only twice asking for me to confirm my address which is 100% correct. Heard nothing since. Emailed today asking for a refund as... See more
Bought strips at an added discount because already one cock up ! £30.59 down the drain. Sent 6 emails to various addresses, Jess,missing orders, HQ and others . Not ONE reply ! Happy to take you... See more
The white strips I ordered and used once were poorly made and just looked counterfeit they had massive slits and where different sizes in separate packs. I contacted pay pal to get a return and emai... See more
Company details
About Crestwhitestrips.co.uk
Information provided by various external sources
With over 12 years online experience and 120,000k+ clients selling Crest 3D Whitestrips and oral health products we pride ourselves on getting it right for the customer. We offer product support, technical advice, free videos, Crest coupons, a wealth of educational material, a dedicated 'knowledge base' and lots of fun to ensure that our clients keep their teeth whiter and healthier for longer.
NOTE: Unfortunately there are many companies that 'copy' our business model, but do not provide the service and support that we pride ourselves on. Before leaving your review please ensure that you did not buy a product from one of these websites - crestwhitestripsnow.co.uk, ukcrestwhitestrips.co.uk, whitestrips4u.co.uk, crestwhiteningstrips.co.uk, crestwhitestripsshop.co.uk. THEY ARE VERY SIMILAR DOMAINS TO OURS, but they ARE NOT our business.
Contact info
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484 reviews
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Excellent, really excellent
Fast delivery, absolutely amazing product.
September 6, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Thanks Emma, very kind, regards Steve
The best whitening product out there
A friend told me about Crest whitening strips months ago because no matter what I tried , they just didn't work for me. Since buying from Crest , Ive never looked back. I am constantly looking at my teeth in the mirror , as Ive not had teeth looking this good since my childhood.
September 5, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Warran, delighted that Crest 3D Whitestrips have had the desired effect - dental strength, enamel safe.....regards Steve
fake or real ?
Used crest white strips in past that were rated 4stars.could feel it working and saw results.Now been using crest 3d white luxe white strips supreme flex fit which as said are the professional effects rated 5stars And not sure if they are actually real.had sensitive teeth after the first use but for the rest of 6 days I've used them there is no sensitivity whatsoever and teeth shade seems to not have changed
September 3, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Hi Leva, P&G removed their star rating some time ago. We introduced our own based on 12 years experience and results from clients, and we felt also that P&G were miss leading. Secondary and subsequent whitenings are NEVER as pronounced in terms of their results. This is an impossibility as your teeth will never discolour as much again , unless you totally abuse them. Initially you bleach white, years of tooth stain since you were a teenager. Thereafter subsequent whitenings are more of a top up to remove surface stains. In terms of strength Supreme Flex Fit are the strongest on the 3D range, Professional effects next - but you get more strips with the latter, 20 v 14 . Also with Supreme Flex fit you wear for 1 hour not 30 mins like PE. I hope this helps, regards steve
Best strips ever
Teeth are whiter in just a few days! Slightly sensitive to hot/cold drinks after day 8, but expected and bearable.
Delivery was also really fast.
September 1, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Dear Customer - thank you, sensitivity had be aided by a sensitive toothpaste used during before and after the whitening days, regards Steve
not happy with the results
I was very disappointed with the product and it has hardly made any change at all. I wont be telling others to buy this product.
August 31, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Hi Hayley, thank you for your review and i am sorry you are disappointed. Whitening isn't for everybody although as you can see below from a host of independent reviews most people get really good results. The key things to remember is that you can only whiten your teeth back to their natural shade, whatever that was as tooth shade is hereditary. Some people require more than one box, especially if you suffer from 'grey tooth' or tetracycline staining (antibiotics taken as a child) it might be worth talking to your dentist as they know your teeth better. Explain what you have tried as remember the active ingredients used in Crest Whitestrips is exactly the same as those used by your dentist.
Incidentally what product did you choose? there are differences and the main reason people are not happy is usually due to the wrong product choice, regards Steve
Quality product. Reasonable price. Fast delivery.
Headline says it all
August 28, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Lindsay, thank you for your review, excellent regards Steve
Brilliant
I had noticed that despite regular 6 monthly trips to the dentist my teeth had started to look quite yellow. So i ordered the 3d whitestrips professional effects. On receipt of my hermetically sealed barcoded box of strips i dried my teeth and attached said strips and sat stiff as a board awaiting the horrendous pain some customers had experienced and willing away the 30 mins. To my surprise there was no pain and my teeth looked slightly better. I have now almost finished the pack using 1 set of strips for 30 to 40 mins everyday. I have had no pain although i did invest in a sensitive toothpaste and my teeth are back to the happy healthy teeth colour that they should be. It has made such a difference and i am very pleased. This co is the only 1 i found which ships from england and u get a fully sealed box. I was very dubious but am so glad i did it. Thankyou
August 27, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Popsie, i shall say no more, thank you, regards Steve
Unique Transaction ID 584649971F997063U
I haven't got emeil checked spam aswell, one off you adviser emeil me yesterday and say : We attempted delivery on the 15th August, and the report is that the owner had “gone away”.
What are crazy excuse, I allways at home or if I wasn't then they should leave the messege to go local postage to colect the purchase, but I haven't receive no emeil no delovery, bought 12 of August and my weding in a week so disapointed.
August 26, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Hi Vaida, thank you for your review. I am sorry you are unhappy. Please can you provide me with you order number here, or contact customerservice@crestwhitestrips.co.uk. We respond to all queries within 24 working hours. Sometime emails from clients go astray however in the main we deal with everyone. All our orders are despatched in 24 hours, however if we are out of stock then we email all clients. please check your spam from the email address below, regards steve
Hi Vaida - thanks for the update. The local postal office inform us of the status, we do not make it up. If they attempted delivery on the 15th, then they attempted delivery on the 15th - they should leave a card, however sometimes your local sorting office / postal service fail to do so. Please can you provide me with your order number that will have been emailed to you automatically by our website. I will speak to our customer service team and try to sort this out before your wedding. You will only require a few days of whitening, regards Steve
Vaida, i believe that our customer services team are already talking to you direct, regards steve
3D White Gentle Routine
Too early to comment on product effectiveness (perhaps needs the full 30 days). Accompanying instructions scanty as to time of use for best effect, stating only that immediately after cleaning teeth not recommended. Further guidance would be useful and help increase confidence in use of the product, and its ultimate effectiveness.
August 26, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Hi Jane - the full manufacturers instructions come with the pack and these are standard. We also provide your with a series of emails after you have ordered that cover a variety of helpful hints, tips and advice to help you get the best results possible. This extra support is free. Time of use is pretty much irrelevant, you can white any time although as per our emails its best to avoid food thats typically stain teeth straight after whitening. Please check your inbox for these. i hope this helps
Great product, Helpful Staff
I'm in the Republic of Ireland, I purchased my whitening strips on Wednesday and received them the following Monday.
I was mailing a rep called Holly back and forth regarding delivery and she was most helpful, I would definitely come back and re-purchase from this site.
August 25, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Got to love Holly! thanks for the feedback and i am delighted that our service was ok. Happy Whitening, steve
Thank you for giving me back my smile!
I wasn't completely sure I was doing the right thing when I ordered the strips. However, I took a photo of my teeth and started using them. I had no after affects so (as per instructions) tried using it twice a day. I started seeing results in three days and in a week everyone was saying what a difference it had made. Thank you for giving me back my smile!
August 24, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Martin the pleasure is all ours :) enjoy!! Any chance of the before and afters so that we can help others, only has to be before and after of your pearly whites? regards steve
Top service
I had previously purchased from another company who have disappeared, so was concerned about the quality of product from Crest. No need to worry, its fine. Customer service is also spot on in correcting an error I made in purchase and refunding the difference. No hesitation recommending Crest to others
August 22, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Hi Sue - sometime the grass lol :) we have been at this for 12 years (speaking tiredly) and we pride ourselves on customer service, we want to get it right every time, thank you for your review, regards steve
Max strength strips
Disappointed with these as they do not stick to the teeth and keep sliding around.
Previously purchased the type that are shaped and they worked perfectly.
August 19, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Hi Steve - As you can see this is an independent review website - and the comments prior indicate that people are very happy with crest 3d whitestrips, once they make the right choice. I am guessing, however i suspect you ordered the single layer of whitestrips (so not the non slip), possibly Vivid or Crest Whitestrips Supreme (strongest) which require a little more patience and time. Applying t he strips is relatively straight forward and in the majority of cases easy to peel and apply. You can only whiten back to your natural shade. If previously you have used the advanced seal, nn slip type you will notice a difference, regards steve
Amazing product & excellent service
I absolutely love my crest white strips they are amazing and the service provided and the delivery I give 10/10
August 19, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Geraldine. OMG 10/10 thank you it makes the team so excited! As ole Frank would say, "Keep Spreading the news"!!!! regards Steve
Great Service
Excellent service. I've received the kit in a few days and I love it!I live in Italy.
August 18, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Laura - like a flash we were there :) regards steve
Brilliant
The arrived quickly and I have already noticed the difference! I thought they wouldn't work, but they are excellent, very pleased :)
August 18, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Of course they work Victoria :) they are using the exact same ingredients used by dentists the world over, hydrogen peroxide. safe. regards Steve
Wasn't that impressed
Didn't stick on very well and had a thick white paste that come off the strip when they were on your teeth, so it would just keep slipping off my teeth,, and didn't see hardly any difference in whiteness.
August 15, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
As you can see this is an independent review website - and the comments prior indicate that people are very happy with crest 3d whitestrips, once they make the right choice. I am guessing, however i suspect you ordered the single layer of whitestrips (so not the non slip) which require a little more patience and time. Applying t he strips is relatively straight forward and in the majority of cases easy to peel and apply. You can only whiten back to your natural shade
Alright for whitness but annoyingly slippery on teeth!
These are not bad for getting teeth white but they're really not easy to keep in place when on... They slide around and wrinkle up
Have used 3D Whitestrips previously and they were better
August 14, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Jonathan - just see the other comments around here. The new non slip strips are very "sticky" and do not slip off your teeth whatsoever. Supreme / Vivid are single layer, so sone slippage if your not careful. They all come under the 3D branding apart from Supreme. regards steve
Unhappy with the product and its results
Some if the strips crinkled before putting onto my teeth, wouldn't stick. Others did stick but I did not get the whiteness I expected. Very disappointed and could have bought a lot of toothpaste for what I paid
August 13, 2015
Unprompted review
Reply from Crestwhitestrips.co.uk
Hi JB - I am sorry you are disappointed. As you can see this is an independent review website - and the comments prior indicate that people are very happy with crest 3d whitestrips, once they make the right choice. I am guessing, however i suspect you ordered the single layer of whitestrips (so not the non slip) which require a little more patience and time. Applying t he strips is relatively straight forward and in the majority of cases easy to peel and apply. You can only whiten back to your natural shade and you cannot whiten your teeth with toothpaste. this is a chemical fact. toothpaste does not contain enough hydrogen peroxide to whiten tooth stains. crest 3d whitestrips are dental strength, enamel safe and if you check with your dentist you should get really good results. that being said they are not for everyone. regards steve
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