Crexi Reviews 3,203

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being knowledgeable, helpful, and professional, often highlighting their excellent customer service and quick response times. Many people appreciate the smooth and informative user experience, finding the platform easy to navigate and beneficial for their business needs. However, some customers also noted issues with the service, mentioning that the platform did not deliver as promised or that they struggled to find useful data. A few other people also felt that the training sessions were too fast-paced, unengaging, or like pre-recorded videos, making it difficult to understand the content.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, quick responses,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and... See more

User experience

People report positive experiences with user experience, finding the platform easy to use, functional, and... See more

Service

Customers had ambiguous experiences with service, with some praising efficient and knowledgeable assistance.... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly hesitated joining the intelligence program at first, but don't regret doing it at all. The advanced search engine and access to owner info gave me the edge i needed to purchase me next... See more

Rated 5 out of 5 stars

Mason has been awesome to work with. He flew all the way up to our office in South Seattle to give us a presentation on how Crexi can help us close more deals. Didn't try to oversell at all, just put... See more

Rated 5 out of 5 stars

I had a training session with Joshua Ellis. He was excellent. He was very knowledgeable on every issue but, equally important, he was engaging and friendly. His bedside manner is enviable. He has a v... See more

Rated 5 out of 5 stars

I have been a user of CREXI for many years. ago I found the value of their product, technology, and customer service superior to CO-Star without the price and hassle. Recently, I had a situation th... See more


Company details

  1. Commercial Real Estate Agency
  2. Market Researcher
  3. Property Investment
  4. Software Company

About Crexi

Written by the company

Crexi is CRE’s fastest-growing marketplace, advanced technology and data platform dedicated to supporting the CRE industry and its stakeholders. From searching for properties to intelligence, our easy- to-use platform is designed to help buyers, tenants and brokers close deals faster than ever imagined. With millions of users and trillions in property value, Crexi is your solution for CRE success.



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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(3,203)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nicha was a pro

Nicha was a pro, not only very knowlegeable but also very friendly. I think the support in the backend sounds great and if it works how it was discribed by Nicha then it's really good. There are of course a few things that can always be improved and Nicha and I talked about it. For the most part, as my first training, this was really good. Looking forward to get more training and learn all that your system offers.
P Schneider

February 19, 2026
Unprompted review
Rated 3 out of 5 stars

I had a 12 month contract with Crexi they turned it into 24 months without my knowledge.

I had a 12 month contract with Crexi the high pressure salesman that sold me the contract told me that at the end of the 12 months I would be on a month to month renewal at the same price. that was not what happened at the 12 months they renewed for another year at a higher rate when I went to cancel they said I still had 7 months left on my contract, costing my thousands, no room for Compromise with this company.
I would never recommend this company to anyone!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Crexi is the Besy CRE platform out there

Crexi is, without question, the best commercial real estate platform available today. Our team has used Crexi extensively for several years, and the results have been outstanding. It truly sets the gold standard in the industry and surpasses every other platform by a wide margin.

From marketing exposure to lead generation, Crexi consistently delivers real, high-quality inquiries that convert into meaningful conversations and closed transactions. The platform is intuitive, fast, and thoughtfully designed for active commercial brokers who need efficiency, accuracy, and reach. Listing creation is seamless, analytics are clear and actionable, and the overall user experience is second to none.

What truly separates Crexi from the competition is how well it understands the needs of commercial real estate professionals. The tools are practical, modern, and continuously improving. It is obvious that Crexi listens to its users and actively invests in making the platform better year after year.

Simply put, Crexi blows away all other commercial real estate websites. It has become an essential part of our daily workflow and a major contributor to our success. Any broker serious about commercial real estate marketing, exposure, and results should be using Crexi. Their support is top notch. A Big Thank You to Nick D. in tech support for all of his assistance! Highly recommended without hesitation.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

I had a training session with Joshua…

I had a training session with Joshua Ellis. He was excellent. He was very knowledgeable on every issue but, equally important, he was engaging and friendly. His bedside manner is enviable. He has a vast command of the English language which he puts to good use effortlessly. The flow of his presentation was as if it had been written for a movie screenplay: smooth, informative, and always on point. As I told him when we disengaged, he is a credit to your firm in every way.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Mason was VERY helpful!

Mason was VERY helpful showing me how the auction process works with CREXI and as I go about the task of figuring how best to use CREXI to stimulate action on my current listing.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Kayla was super knowledgeable and easy…

Kayla was super knowledgeable and easy to talk with.
She didn't follow a set agenda, she followed my requests and showed me "how to" pointers via Zoom.
Kayla even suggested and set a follow up appointment for next month! Never had that happen with any other provider.
Z-Man

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great option for commercial real estate

Crexi is a great company to work with as a commercial real estate broker. Their platform is intuitive and is priced well for the services offered. Crexi Intelligence is also very competitively priced for the information that provide and has been a very useful tool in finding historic property information and comps for my clients.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Quick response.

Quick response.
Very patient with me.
Patrick was very knowledgeable and helpful.
I will not hesitate to call him again.
He’s a real asset to Crexi. He brings value to the company.

December 9, 2025
Rated 1 out of 5 stars

Be very careful with Crexi.

Be very careful with Crexi.
I signed up directly with Crexi for $272 per month, and later discovered that I already had free access through my Long Island MLS. I contacted Crexi as soon as I realized this and requested to cancel, but even after six months they refused to stop billing me.

There was no flexibility, no willingness to work with me, and no consideration for the fact that I already had complimentary access through my MLS. Their customer service simply kept charging without offering any reasonable solution.

I’m sharing this so other brokers and investors don’t make the same mistake. Check with your MLS first—Crexi will not cancel once they have you on a paid plan, even if you qualify for free access elsewhere.

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

Crooks

This business and the store manager named SAM and others. Are all conspiring to defraud the public. Especially those who purchase their trashy, substandard & defective items they sell in store. They won't refund your money for such garbage they sell to ripp-off the public, upon request. They'll just take your money and will automatically deny your refund, receipt or not. This business and the manufacturer of said garbage product, also don't have a valid contact information to make a warranty claim. Total scammers on both sides! Manager SAM, who is extremely rude, a bad attitude of a junk yard pitbull, insulting, hostile, disrespectful and unprofessional, also refused to provide me with their corporate contact information. Even when I've tried to obtain that information, there is no human that will take your complaint and/or contact you back. They want to to continue scamming and ripping-off without being called out on it and remain anonymous hiding behind their closed doors, desks and offices! Bunch of cowards and snakes. All of them. I don't ever recommend anyone shopping and purchasing their garbage products. If anything goes wrong with what you purchased, they'll quickly deny any responsibility and refuse any warranty claims. Stay far away from this filthy store, which BTW, barely opened. They think they can come to this community, whom we didn't invite them to "pitch their disgusting tent" in this town to simply steal from this community. I truly hope this dump doesn't last in this town or any of their trashy stores for that matter. T I P: Report these crooks to USDA/CALIFORNIA STATE ATTORNEY OFFICE for EBT fraud andB other illegal business practices immediately.

November 16, 2025
Unprompted review

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