Avoid! Appalling company! Not convinced they sell genuine products & I am currently fighting for a refund 4 months later! This has now involved Trading Standards & the Financial Ombudsman
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See what reviewers are saying
I bought a pair of sunglasses a few months ago and they were definitely not authentic and look like they had been worn. The bridge of the frames looked worn out and the sunglasses case was made out of... See more
Questionable authenticity of item - as clearly case and pouch are not authentic. Will need to have item verified by Bvlgari to confirm. Buyers - purchase with caution, these may not be true authentic... See more
Scam of a company ..... purchased Celine oval gold sunglasses (most likely to not be genuine) first pair was faulty they repaired them however as the fault still existed same thing happened again the... See more
1.5
Bad
104 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Thrilled with Prompt Delivered and Quality Purchase
Super happy with my purchase! The sunglasses were delivered promptly. Will definitely buy again.
July 27, 2024
Ordered 2 pairs of sunglasses for a…
Ordered 2 pairs of sunglasses for a great price, one arrived slightly damaged. A replacement arrived within a couple of days. Great services!!
July 23, 2024
Super smooth and easy experience
Super smooth and easy experience. Found the pair I liked at a discounted price. Went and got them verified. Will defo buy from them again
July 23, 2024
Fake counterfeit sunglasses - do not order!!!
Do not order from this company!! They are selling fake counterfeit sunglasses and trying to return them to get your money back is almost impossible.
When the sunglasses arrived it was blatantly obvious they were fake and looked nothing like what they should.
I tried to contact the company numerous times using the phone number provided on the website and the email address but my calls were going straight to voicemail and my emails were bouncing back and not able to send.
I had to involve my bank and start a dispute in order to get any sort of response from this company.
Avoid avoid avoid!!
All positive reviews are clearly fake reviews from the people who run this company.
June 10, 2024
Unprompted review
Reply from luxlens.com
It’s clear to see that all these negative reviews are coming from the same person. We do not sell any fake products and we reply to all emails within 24 hours and we haven’t refused any returns. If you have any issues please make sure that you are contacting the right email and if you are please check your spam email for any replies.
Top-Notch Designer Sunglasses
I recently purchased a pair of designer sunglasses from Crib of Frames, and I am extremely impressed. The quality of the sunglasses is outstanding. The customer service was prompt and helpful, making my shopping experience smooth and enjoyable. I highly recommend Crib of Frames for anyone looking for top-notch designer sunglasses.
July 14, 2024
Trouble with returns
I’m trying to contact you to return a pair of sunglasses. I’ve not had a response to my email, the phone number you’ve provided goes straight to voicemail and there are no return instructions on your website. I’m worried that I’ve been scammer, I’m hoping you will respond and make this right. I just need return instructions for my order, this shouldn’t be so hard.
July 16, 2024
Unprompted review
Reply from luxlens.com
We have replied to all your emails and dealt with the return.
Fake fake fake!!!
Fake fake fake!!!! Scammer selling fake sunglasses and they don’t give refund!!! Don’t worry I report you for what you done!!! You thing you are clever but not forever!!! Don’t buy from them!!!! They don’t have an adress or any number to call them, what they have on google is fake!!!! Don’t try to say I didnt buy from you couse I have proof of purchase proof of return an emails with you!!!!
June 13, 2024
Unprompted review
Reply from luxlens.com
We are not scammers and we sell genuine sunglasses. We respond to all email promptly and have never refused returns. If you have any issues please contact the support and it will get sorted.
FAKE FAKE FAKE!!
FAKE FAKE FAKE!!
Beware, these guys are selling counterfeit sunglasses. They then ask you to return the item to an address that doesn't exist. Luckily I paid with Paypal who opened a case and resolved it for me.
Things to check if you buy from them (I bought Tom Ford sunglasses)
1. The TOM FORD logo on the lens should be clear and not wonky characters.
2. They should have a serial number on the inside of the arm by your ear.
3. The Tom Ford plaque by the ear should be clear and there should be a space between Tom and Ford, their ones didn't.
4. Check the model number you actually receive from them on Google, the full model probably won't exist. It'll be something like FT788 001A.
These guys also own ShadesCorner another sham site. Check Facebook and all their likes are from fake Chinese accounts.
Took mine into Selfridges and compared to genuine glasses and confirmed with staff, these were fake.
Watch out!
**UPDATE**
They have replied saying I've not purchased from them. They're lying. They are the same company as ShadesCorner. I've got nothing to gain by spreading false information.
June 17, 2024
Unprompted review
Reply from luxlens.com
You have not purchased anything from our store. You are making false claims
Quality products & Brilliant service
Quality products & Brilliant service, highly recommended.
March 27, 2024
NOT RESPONDING TO REQUEST FOR REFUND
The sunglasses are too big and I need to return them. I have emailed Crib of Frames enclosing photos of the sunglasses as requested but had no reply. I’ve chased the email today and still had no reply.
I am not impressed with the customer service and am now wondering what kind of a company this is!!!!
March 12, 2024
Unprompted review
No gut
Very Bad expérience
I Order m'y Glasses And i can t havé informations about all What Happen with m'y delivery
February 28, 2024
Reply from luxlens.com
Every order comes with a confirmation email and tracking email once it's been shipped out providing that you provide the correct email address. You didn't contact us and if there are any issues we are always here if you need to contact us
Great customer service
Great customer service. Very helpful and quick. Will definitely order again!
February 23, 2024
Unprompted review
It was really good customer service and…
It was really good customer service and easy returns
February 13, 2024
Bought 3 sunglasses and I’m pleased…
Bought 3 sunglasses and I’m pleased with all of them. Cheaper than high street prices and received the sunglasses next day. Highly recommended.
November 22, 2023
Smooth as possible
Smooth as possible. Discount applied and received the sunglasses next day.
October 23, 2023
Perfect!
Perfect! Wasn’t sure first based on the limited reviews on Trustpilot but received them next day after ordering.
October 10, 2023
Great customer service
Great customer service. Great product. Next day delivery. Thanks
October 11, 2023
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