Cricket Wireless Reviews 

If I could give 0 stars I absolutely would bc every time I run into an issue there is no help they don’t give too craps to help people out screw them this is the second time for no apparent reason after paying my phone bill my mobile hotspot after 2-3 days was at 100% usage how doesn’t make sense bc it takes me a month to usually reach 90% of it now that I’m tryna spend more money off their scams they won’t text my phone a code so that I can pay the 10 damn dollars scam scam scam

I would give them zero stars if I could. They expect payment on time for services but when payment is provided they're incapable of providing said services immediately upon payment.
Very disorganized and unprofessional company unable to provide adequate fair services for their consumers.

All in all just a horrible company to deal with. Ridiculous wait times for customer service. Time wasting idiotic chat bot. After being with them for years come to find out that when a phone (on a 4 line plan) failed - the new phone generated a 6 month lock up period when the phone could not be ported away. When I couldn't get roaming data coverage outside the country and therefore was driving blind in a place I'd never - they simply could not provide an answer as to why the roaming data couldn't be enabled. Hours later after driving through sleet and snow we figured out the problem ourselves. This may be the worst, most incompetent cell carrier in the USA. And that is saying something. Do you want further proof of their incompetence? Any company worth anything would want to at least respond to the hundreds of complaints here on TrustPilot. As of 5/26 Crackit hasn't even bothered to claim their profile. Now that is a social media department that is really on the ball. What a clown barn !!!

Stay away from this company ! As soon you have an issue, and believe me you will, you are lost ! The service is the worst ever experienced! They suspended my business number , because there roaming doesn't work. Excuses, but no help.

Customer service sucks!! Can't speak to live agent. Service being interrupted multiple times per month. I been with Cricket since the beginning and they have officially hit rock bottom in my book, terrible. I wonder if they even employ people outside of their phone sales locations? I've waited over 30-45 minutes multiple times to speak to a live agent (with expected wait times I was told 12-15 minutes) and never been able to talk to anyone, ridiculous.

I do not know how much this guy Steven is his name from the Covington location is making working for them but I can assure you that it is not enough!!! This guy is so professional and he knows how to trouble shoot everything that I have had an issue with in record timing. Like just now my phone would not show videos bigger when you flip it sideways like it use to and I spent weeks trying to figure it out, he just fixed it in 2 seconds flat for free. So I know that you are probably saying well that’s nothing so let me tell you what he did the first time that I came into this store and this is a big _ss something because I went to 8 other Cricket locations all over Memphis and no-one could do this until Steven worked his magic. I transferred from a Galaxy phone to an iPhone for the first time ever and originally I was told at the summer.avenue store that they could swap all of my numbers, texts, pictures and everything just like if I was buying another android and that was a lie!!! But this guy he was able to do it and he did it incredibly fast. So that alone makes him worth more than at least 20 other employees who I was told directly that they did not know how to do it and even the managers at these stores couldn’t do it. So give Steven a raise because he is one in a million and he has a great personality and he is very professional!!!

Went in for a new phone and the obese Sales Associate tried telling me that I had to pay a $125.00 connection fee, when all I ever paid was $25.00. Plus she said that I couldn't pick my own phone but I had to buy the Apple 17 pro max.
This particular location is in Shelby Township Michigan, and I'll never go back to that location. She should have been terminated immediately!!!

I was given a two year old phone, 4G and was paying for 5G . Total ripoff

I purchased their passport plan for our trip to Europe. It worked great for three days and then suddenly stopped. I’ve now spent an entire day of my trip was customer support and still no resolution. They have literally hung up on me and disconnected every chat.

Read my credit card information to them over the phone. Few days later my account was hacked. Never been hacked before or since. I know they stole it. The service sucks, it’s super laggy and always freezing during anything I watch.

We just completed our 2nd Cruise with Cricket cell provider. First Cruise, no phone service, no texting, at least could take pictures. Second Cruise, went to Cricket Store paid $100.00 to be assured of phone service, as we have two business to attend to. Went with Norwegian Cruise which has the fastest Wi-Fi of all Cruise lines. Upon leaving port, phone service was locked out Simms card locked.
This was an 18 day cruise to - Cartagena - Colombia: Panama - City Panama: Panama Canal: Puerto - Costa Rica: Puerto - Guatemala: Acapulco -Mexico: Puerto Mexico: Cabo San - Mexico: San Francisco - Golden Gate Bridge. The cost of vacation was approximate $10,000.00 for my wife and I. NOTE: We had no commination, and COULD NOT TAKE ANY PICTURES,.
The whole tripped was ruined by "CRICKET". Other passengers tried, by calling Cricket they used 55min. of their Wi-Fi time talking to a foreign agent who having us turn of cell and turn back on (4 times) kept saying take to Cricket Store even after explaining we were in the middle of Pacific Ocean still said quote (you take to store) I guess he doesn't know Pacific Ocean has water in it. Any good customer service rep. would have transfer call to some one that could have unlocked our phones (didn't happen 55 min. later no help) Go to Cricket Store, like I am going to hop out in the middle of Ocean and walk to the store ):
Very disappointed In Cricket once in a life time trip and
NO PICTURES OF OUR TRIP at least could have unlocked phones to let us take pic. of trip what a disappointment.....
NOTE: other passengers, no matter where they were had no issues with phones, I Pads, Laptops.
This a Cricket problem, with no customer help!
So Mr. Cricket: WHAT ARE YOU GOING TO DO ABOUT PROBLEM

Hard to port out. They do not tell you this when you sign up. My first try took 3 1/2 hours and was not successful. The 2 time I spent 1 1/2 hours and was finally able to do it. I am going to report them to the FCC.

CRICKET: THE WORST CELLPHONE CARRIER EVER! CUSTOMER SERVICE IS BARELY THERE, THEY HAVE BASICALLY HI-JACKED EVERYONE'S VOICEMAIL! BEWARE! GO ELSEWHERE.

I live in Grove City, Ohio. The store there is probably one of the worst managed and ran stores that I have ever walked into the woman. There does not have a clue on what she is doing. I called to add a line to my phone service and all she kept saying, was you have to bring the phone in and we'll hook it up, she would not tell me how How\n Much a new phone was how much to turn it on or how much the monthly bill was, she just kept telling me to bring it into the store. This is a joke. I am about to be done with Cricket just because of your service and your people that you hire to run, your company, like I said that is the worst and operated and looking store in the whole place that I have been

I purchased a cellphone through a promotional offer that required maintaining a $60/month plan for two months. I have fulfilled that requirement in full. However, after completing the two-month period, the company is refusing to allow me to switch to a lower-cost plan.

When I contacted customer service, I was told that the promotion is still “not over” or that the system does not allow the change, despite the stated terms having been met. Each time I raise the issue, representatives claim they are “escalating” the situation, but no resolution is ever provided.

This appears to be a tactic to force customers to remain on a higher-priced plan beyond the agreed promotional period. The lack of transparency and failure to honor the terms of the promotion is misleading and unfair to customers.

Cricket Wireless decided to suspend a line of service that I had for over 7 years because they claim I used a phone SIM card in a tablet. I don't even have any tablets. This created a huge inconvenience because I was unable to make or receive calls, causing me to miss calls for gigs to earn money. The monthly payment for my account had already been paid so I paid for service I did not receive. They refused to restore the service or give me an account credit or refund which by definition is fraud. We canceled all Cricket service and switched to another carrier to prevent this from happening to any of our other phone lines.

Ok so Friday morning April 24 woke up cricket had them my phones off no notice was enrolled in bridge pay on April 20 so I still had 4 days to make payments when I called they kept saying my bank cash app pulled payment back so that's why phone shut off didn't make sense spoke to cash app they never pulled payment and why would they after I used card to make payment plus if they had would if reflected in my account never such payment called cricket back then they said this was from frb 20 of this year just made a change back on April 24 for that and why asked to speak to supervisor and they said no kept saying my fault need to contact bank did that 3 times on Friday no duck charge back no refund in my account cricket made mistake and refused to make it right they are crooks they are rude and treat customers badley

If I could give them -100 stars I would! They are huge on scamming people out of more money. I paid my bridgepay on time and they said their system shows different and they suspended my account. I even told them that I could send them proof of it. Conveniently they say there is “no way” to email the proof or anything to them. Now they want me to pay 106 more dollars when I have already paid it. DO NOT USE THIS SERVICE! They are a joke and will be getting sued.

The experience was amazing today pati was very helpful to us & had good customer service she really is manager material

HORRIBLE, ABSOLUTLY HORRIBLE? GOOD LUCK GETTING AHOLD OF CUSTOMER SERVICE AND IF YOU ARE LUCKY TO GET AHOLD OF THEM THAT THEY CAN ACTUALLY HELP YOU AND NOT WANT TO SEND YOU TO A CRICKET STORE. SERVICE DROPS, SPAM CALLS ARE HORRIFIC AND PEOPLE CANNOT HEAR YOU ON THEIR PHONES, SAYING I SOUND LIKE I AM UNDER WATER. THEY WANT TO CHARGE A 5 DOLLAR FEE TO MAKE A PAYMENT - REALLY? WE TRIED GETTING THRU TO THEM 5 TIMES AND THEN WHEN WE DID THE MESSAGE WOULD NOT NOT COME THRU THEY SAID THEY WHERE SENDING TO RESET OUR PIN SO WE COULD PAY THE BILL. SO WE STILL DO NOT HAVE A WORKING PHONE! I HIGHLY SUGGEST IF YOU CAN AFFORD ANOTHER COMPANY THAT YOU SEEK THEM AND TURN A BLIND EYE TO CRICKET. EVERYTIME I HAVE TO DEAL WITH THIS MY BLOOD PRESSURE FEELS LIKE IT IS OFF THE CHARTS - THE STRESS IT CAUSES WITH THE DIFFICULTY AND THE HOOPS THEY MAKE YOU JUMP THRU JUST IS NOT WORTH IT! I SEE THERE ARE OTHER BAD REVIEWS - THIS DEFINATELY SHOULD SPEAK FOR ITSELF THAT SOMETHING IS SERIOSLY WRONG WITH THIS COMPANY. THE ONLY WORSE COMPANY I HAVE EXPERIENCED WITH MY PARENTS HAVING WAS SPECTRUM WHICH WE QUICKLY GOT THEM AWAY FROM, AND CRICKET IS RIGHT BEHIND THEM!