I didn’t like the results of my relative finder. I don’t recognize anyone on the list of extended family. I thought I would find connections with closer relatives. Also, I sent messages to all of my 6... See more
Company replied
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Review summary
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Reviews shaping this summary
Your cost of more information is very limiting for senior citizens. It’s expensive to get old and our legacies are valuable! “Every time an old person dies, a library is lost.” More is lost than his... See more
Company replied
My title referred to my research for a good company for my DNA research . CRI Genetics was in the top 3, if not number 1! They kept me informed as the process went along , and sent me links to educate... See more
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They nickel and dime you for most reports. They don't let you download your DNA file Both paternal grandparents (LaClair and Bellon) are from France, and nothing in reports shows a French backgrou... See more
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Company details
Written by the company
DNA Testing with the CRI Genetics™ home DNA test kit will let you discover your true ancestry & family history. Progressing Mankind’s understanding of the human genome for over 35 years.
Contact info
2425 Olympic Blvd STE 4000 W, 90404, Santa Monica, United States
- support@crigenetics.com
- crigenetics.com
3.1
Average
2K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Not worth the money
There is no way to know with certainty about our past just from the records, or stories from family. You can look in the mirror, the color of your eyes and skin and hazard a guess. DNA is supposed to be definitive. And the 2 prior dna tests confirmed and added context to my family tree research. Those tests mostly reaffirmed what I knew already. Not this one which says Im 61% Italian. I would be pleased to find I had these roots. But its far fetched to say the least, unless the ancestry is from “Roman” not Italian occupation of the Levant. The ancestry.com dna at least included family matches, and this has connected me to many traceable family matches. Im not going to pay these guys more to see what appears to be faulty mapping….Im sure they are sincere, but not worth the money imho
May 7, 2025
Unprompted review
Reply from CRI Genetics
Thank you so much for sharing your thoughts.
We wanted to let you know that we do offer a Relative Finder feature, which can connect you with potential relatives based on your DNA. If you’d like, please feel free to reach out to us via email, chat, or phone, and we’ll be happy to review your order details and confirm exactly what’s included.
Our ancestry reports provide a research-grade estimation of your BioGeographical Ancestry with a confidence level of over 90% — one of the highest standards available in the market today. This means your results are based on robust scientific analysis and can offer valuable insights into your genetic origins.
Meanwhile, we’d like to share some reasons why your health reports might differ from what you expect:
1.Environment and Lifestyle
The expression of each gene is influenced by your lifestyle, environment, and health choices. These factors play a significant role in determining how your genes manifest.
2.Traits Are Coded by Multiple Genes
Many traits are influenced by multiple genes. While we analyze key genes proven by scientific research to impact certain predispositions, other genes can also affect the final outcome.
3.Genes Can Change — They Switch On and Off
Genes can be activated or silenced throughout life due to epigenetic factors. This means you might carry a gene for a beneficial trait, but environmental or chemical changes in your body can alter gene expression, sometimes activating less beneficial genes.
Easy testing with clear instructions…
Easy testing with clear instructions means that the waiting IS the hardest part.
May 28, 2025
Unprompted review
Reply from CRI Genetics
Hi Janine! Thank you so much for sharing your experience with us—we’re thrilled to hear that you found the testing an easy process! We’re excited to continue bringing discoveries your way. Should you have any concerns with your reports, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
The info did not match other members of…
The info did not match other members of my family.
November 15, 2024
Unprompted review
Reply from CRI Genetics
Hello Karen! Thank you for reaching sharing your feedback to us and sorry that you are not happy with the reports. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Regarding your results being different than your other family members, please know that the unique combination each person inherits means their ancestry reports won’t be identical—and that’s totally expected! It is because each sibling gets 50% of their DNA from each parent, but not the same 50%. Because of that random shuffle, one family member might inherit more DNA from a specific ancestor or region, while the other might not get any from that line. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 should you still have any other concerns. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Reports are not accurate
Alot of the info on health, among other things are wrong. Where it say low or not likely I'm the total opposite.
May 26, 2025
Unprompted review
Reply from CRI Genetics
Hello Sophia! We are sorry that you are not happy with the reports. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Regarding your health report showing the opposite of your actual traits, it is because DNA tests don’t “see” your appearance—they predict traits based on known genetic patterns. So if you carry some markers for traits (for example red hair but also have genes linked to blonde or brunette), the report may say you’re more likely to have one of those colors, even if you actually have red hair. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 should you still have any other concerns. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
There were surprises…
I always believed that I had Native American blood in my veins then I find out I have Spanish instead. Very interesting.
May 21, 2025
Unprompted review
Reply from CRI Genetics
Hello! Thank you so much for your positive review. It’s wonderful to know that our reports met your expectations and provided valuable ancestry information. Science truly is amazing, and we’re excited to continue bringing discoveries your way. Have a great day!
I am 62 years old and have really…
I am 62 years old and have really enjoyed the reports I have received from CRI Genetics. I recall my grandmother telling me bits and pieces of our family history, but I was young and didn't appreciate the story's she tried to tell me. Now, I wish she was here to look at all this information, CRI Genetics has sent me so many reports that I am still reviewing and learning from. They are professional and they care about the people who have trusted them with such a personal decision. Thankyou.
May 23, 2025
Unprompted review
Reply from CRI Genetics
Hi Terry! Thank you so much for your wonderful review! We're thrilled to hear that our customer service team was able to assist you to your satisfaction and that the reports was able to give you valuable insights about your ancestry. Indeed, it would be nice to share it with your grandmother but we are glad that you are happy with the experience. Should you have any question about your reports or need clarification, please don't hesitate to contact us via phone, email or chat. Have a great day!
Reply from CRI Genetics
Hi Vaughn! We are sorry that you are not happy with the experience. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. We'd like to clarify that our company is not a scam. We are fully licensed, and our advanced labs are CLIA-certified, meeting high industry standards. Our ancestry reports are research-grade with over 90% confidence, making them some of the most accurate available.
We use patented algorithms and AI technology developed by our founders, Dr. Alexei and Dr. Larisa Fedorov, both experts with PhDs in Molecular Genetics. They are dedicated to providing reliable, science-based results and have published multiple research studies.
Our goal is to give you genetic reports that are accurate, easy to understand, and based on real science. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 should you have concerns with your reports so we can properly assist you. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Nickel and dime you, no file, wrong paternal country
They nickel and dime you for most reports.
They don't let you download your DNA file
Both paternal grandparents (LaClair and Bellon) are from France, and nothing in reports shows a French background. Perhaps giving parents names would help them traverse family trees better.
I don't need a response unless they can address the above, else the response is another negative mark.
May 1, 2025
Unprompted review
Reply from CRI Genetics
Hi Steve! We are sorry to hear that you are not satisfied with your reports. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Regarding your reports, all paid reports are normally activated upon the completion of your test. Any reports that will show as locked are not included in your order.
About the reports not matching where your ancestors are from, please note that the difference is because our test is based on genetics, not genealogy. Genealogy looks at family records and where your ancestors lived, while genetics shows where your DNA actually comes from.
Your DNA can reveal ancient migrations or hidden ancestry that might not appear in your family tree. This means your results may show connections to regions like Italy or Germany, even if your known ancestors didn’t live there. These connections are likely due to your ancestors' DNA coming from those regions long ago.
Finally, the reason why we don't offer the option to download your DNA file is that we value the privacy and the confidentiality of your DNA information and one of our top priorities is to minimize any possibilities of a data leak. Raw data can make customer information vulnerable to misuse by pharmaceutical companies and data mining, which we want to avoid.
Offering raw data downloads is part of our future plans, and we're working on connecting with a secure DNA database to make it possible. In the meantime, we can add your account to our mailing list so we can notify you as soon as this feature becomes available. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 so we can properly assist you should you still have any concerns. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
How far back my DNA went back was very…
How far back my DNA went back was very interesting
May 22, 2025
Unprompted review
Reply from CRI Genetics
Hi Jeff! We're so glad to hear that you had a positive experience with CRI Genetics! It's always exciting to see both confirmations and surprises in your results. We truly appreciate your support! Have a great day!
The only test results I received were…
The only test results I received were good.
HOWEVER!
I only got the results of one test. I paid for two!
October 18, 2024
Unprompted review
Reply from CRI Genetics
Hi Fred! Thank you for bringing this issue about your results to our attention. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Regarding the status of the other test that you paid for which you haven't received, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 so we can properly assist you. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Not enough information on relative…
Not enough information on relative finder. I paid the premium price and am still waiting. I wanted to compare my Ancestry DNA to this test.
May 19, 2025
Unprompted review
Reply from CRI Genetics
HI! Thank you for bringing this issue about your results to our attention. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Regarding your results we need to check on your account to check the status of your relative finder report. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Enjoyed how they described everything…
Enjoyed how they described everything in layman's terms with out making you feel stupid. DNA is complicated and they did a great job.
May 18, 2025
Unprompted review
Reply from CRI Genetics
Hello Daniel! Thank you so much for your positive review. It’s wonderful to know that our reports met your expectations and provided valuable ancestry information that you were able to enjoy. Science truly is amazing, and we’re excited to continue bringing discoveries your way. Have a great day!
Yall can't tell me what my blood type…
Yall can't tell me what my blood type is . An my DNA should have told you that I had thyroid cancer. An that I had to pay 165$ more .an wasn't told about.
May 15, 2025
Unprompted review
Reply from CRI Genetics
Hello Meana! We are sorry to hear that you are not happy with the reports. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Please know that DNA tests can't confirm your actual blood type as our test are based on genetic probabilities only. There are several ways to identify your blood type which includes using At-Home Blood Type Test Kits, donating Blood, get a Blood Type Test at a Clinic or Lab or asking your doctor or Check Medical Records to ensure the accuracy. Also, we don't offer medical DNA at the moment so we can't provide you with any information about predisposed diseases like cancer, etc. However, Medical DNA is one of our future plans as we continue to develop and progress.
If you have any concerns with your reports, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
this is an SCAM I do not recommend your…
this is an SCAM I do not recommend your "services" AT ALL the "REPORTS" are FAKE !!!!!!!
May 16, 2025
Unprompted review
Reply from CRI Genetics
Hello! We are sorry that you are not happy with the experience. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. We want to clarify that our company is not a SCAM. Our company is licensed, and our state-of-the-art labs are fully CLIA certified, and our ancestry reports provide a research-grade estimation of your Bio-geographical Ancestry that has a confidence level of over 90%. If you have any concerns with the reports, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Finally having some knowledge of WHO I…
Finally having some knowledge of WHO I am and where my family are from. Extra is knowing things about health because I've struggled for way too long and this gives me some insight.
May 5, 2025
Unprompted review
Reply from CRI Genetics
Hello Amber! Thank you so much for your positive review. It’s wonderful to know that our reports met your expectations and provided valuable ancestry and health information. Science truly is amazing, and we’re excited to continue bringing discoveries your way. Have a great day!
Well i was blown away with my report.
Well i was blown away with my report.
May 15, 2025
Unprompted review
Reply from CRI Genetics
Hi Tom! We're so glad to hear that you had a positive experience with CRI Genetics! It's always exciting to see both confirmations and surprises in your results. We truly appreciate your support! Have a great day!
Wanted a written report sent to me with…
Wanted a written report sent to me with the info. Thought I would get that. Just happened to see an email that said how did you like your results? Had to look back and find something that had to do with my results. Wasn’t sure what to expect but thought it would have been a bit more professional. Thought it would take 8-10 weeks for results so I wasn’t looking every day, not expecting a 2 week result.
May 15, 2025
Unprompted review
Reply from CRI Genetics
Hello Eileen! Thank you for the feedback! Regarding your concern with the written reports, we would like to apologize but for security and confidentiality reasons, all reports will be uploaded to your online account instead of being mailed in. It also reduces the cost of the item. Since your reports are available, there is actually an option to print them out if you need a hard copy, or you may also save it as a PDF file instead.
About your concern about the reports getting completed early than the 6–8-week timeframe that we provided, please know that since every DNA is unique, some DNA can easily be read while others may take some time to complete the report as we aim to put everything in our standards and prioritize the accuracy of all tests as always. It will also vary on how complex and delicate your samples are.
Should you have any concerns with your reports, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Very quick results and great customer…
Very quick results and great customer service. Had some interesting results and things I did not expect. But, some of the medical results counter acted eachother. Easy to use dashboard and the haplogroup was cool.
May 5, 2025
Unprompted review
Reply from CRI Genetics
Hi! Thank you so much for your review! We're thrilled to hear that our customer service team was able to assist you to your satisfaction. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Regarding your health results please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 so we can discuss further. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Spend $20 more and go to another more reputable company
Purchased genetics test for our adoptive daughter and for me based on recommendations by our naturopath. He told us we needed DNA testing to support our health plan more thoroughly. I would NEVER recommend CRI Genetics. I saved about $20-30 per person over 23&Me, but did not get any helpful information for my doctor. I wish my doctor would have specifically mentioned what DNA test company to use, but now we spent over $250 for our tests and they are not useful.
August 8, 2024
Unprompted review
Reply from CRI Genetics
Hello! We are sorry that you are not happy with the experience. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Regarding your results we need to check the details used when you registered to properly address your concerns with the reports. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Very independent with broad workday…
Very independent with broad workday view of DNA. Loved my advanced time-line of family's journey.
May 2, 2025
Unprompted review
Reply from CRI Genetics
Hello Emerald! Thank you so much for your positive review. It’s wonderful to know that our reports met your expectations and provided valuable ancestry information. Science truly is amazing, and we’re excited to continue bringing discoveries your way. Have a great day!
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