crimsafe.com.au Reviews 

It took 3 months to get an answer to have a quote. He finally replied after unit 2 had there crimsafe sliding screen door installed. Finally got the door and when he installed it, it was back to front. He argued that our door was different, but all units are the same. I even sent him back to the other unit to check. He said he'd have a replacement in 3 days but it took 10. He was not good at replying or following up. He said he'd come on a Saturday but cancelled that morning and came Tuesday. For 2 hours he struggled to get the door to fit. Still arguing that ours was different. So my husband went to the other unit and measured and it was the same. Then the installer had to take home the metal strike plate and grind each side so it would fit. Came back but door was still sticking so bad I didn't have the strength to open it. He also put the handle on back to front to the other unit. We wanted it to look the same. After a further 45 minutes of stuffing around, he left. He said he'd come back the next day after talking to Brisbane crimsafe head office but never showed. I emailed the company with photos and a complaint but they supported the installer . Installer sent an invoice for final payment the next day saying he's not coming back because crimsafe said the door works fine regardless of which way the handle faces. They wouldn't fix the sticking issue. When neighbours got home my husband measured every inch and found our strike plate was not lined up properly. He had to fix it himself so I wouldn't get stuck inside! I would never recommend Leybrook due to a shoddy job (proof recorded on video with photos to back it up) and won't trust Crimsafe because the were not supportive. Due to the damage the installer did by taking it off multiple times and hitting and twisting it, I wouldn't be surprised if the warranty is null and void. All units decided not to do all other doors. We needed 3. Glad we were doing one at a time.

I ordered a quote through the Crimsafe website. Crimex, the licensed agent in our area installed double doors. They were installed incorrectly and jam open all the time. The doors also slid past the edge of the frame and the wrong stripping was attached so the locks are exposed and therefore not secure. We have spent 6 months trying to get them fixed. Twice Crimex came with bandaid measures that didn't solve the problems. Crimex no longer reply to our messages and sent a nasty email basically saying they won't be doing anything to fix the problems.
Crimsafe head office have said it is an installation issue and therefore not covered under warranty. I don't really understand that - the doors have never worked properly but are not covered by any sought of warranty because their own Crimsafe agent installed them incorrectly. We spent several thousand for doors that don't work properly and the warranty and return policy on their website mean nothing.