Crocs Reviews 690

I can't understand why there are so many negative reviews regarding size. The company is an American based company. The Uk only handle the goods. They don't make them. So obviously they will arrive in American sizes. The email literally says the bottom of the shoe will show American sizes. The website when buying says Uk size. So all you need to do is buy your normal shoe size, and when the shoe comes it'll show in the American equivalent to that size. For example, I bought a Uk 7 and when they arrived, the bottom shows a size 9, which is a Uk 7 in American sizes. It really isn't that hard to understand. Some people just love to complain I guess. If you're that confused, check your confirmation email, then check the invoice email. The confirmation email will show your Uk size you ordered. The invoice will show the US equivalent to that. Google the US size on the invoice and convert it to Uk, and bam, it'll be your usual size. Please people. Quit acting dumb. This website is great. Ordered Friday, they came Wednesday.

Didn’t want to even give them one star their customer service is appalling. Sent back the Crocs which were the wrong size, more than 3 weeks on I’m still waiting for my refund despite being told twice that it’s been expedited!
My advice is to go to a store and buy , avoid the online store at all costs.

I returned two pairs on 23 July and a refund has not been actioned as yet. Customer service blamed a ‘technical’ issue. To date I still have not received my money back. It was a first online order and the last….

Ordered two sets of children’s crocs and some Jibbitz. Today I received the Jibbitz but no crocs, on checking the order details online it said the order fit the shoes was cancelled. Contacted customer services to be told this was ‘likely an error’ so I’d need to re-order, even though they haven’t refunded me yet. I was first told it’d be 2-4 days then was told 4-10 days when I queried it.
Shocking customer service for an overpriced product

If you’re thinking about ordering from Crocs online, don’t expect any real customer service. I tried to cancel my order while it was still marked as “processing,” and was told I’d have to wait for it to ship, then go through the return process myself. Absolutely ridiculous. To top it off, the customer service rep I spoke with sounded like he’d rather be anywhere else—completely unhelpful.

It wasn’t just me, either. My fiancée ordered two pairs of Crocs. One was the wrong size and she caught it right away, but Crocs still refused to change it because it was “already processing.” She also bought pins to match her other pair, only for those Crocs to be sold out after the fact. So she’s stuck with accessories for shoes she never even got.

Crocs may make comfortable shoes, but their online return/exchange process is outdated, careless, and a total headache. Save yourself the frustration—buy them somewhere else

Sent the wrong order then re-shipment never arrived and tracking number for reshipment does not exist and customer service was no help. Awfull customer Service!

These are expensive clogs, I have Crocs classic in black and I caught the sling on the office chair, this caused the button to come off, the button is broken. I tried in vain to find out how can I order another button and there my time consuming Crocs CS journey ended, with a, " we do not supply spares" So a perfectly good per Crocs are off to the bin, I certainly won't be buying another pair my money will go on an alternative brand!

Awful experience. Wish I had read these reviews before ordering with Crocs. Had an issue with the website glitching when I tried to use a voucher and pay. Live chat was useless, got cut off multiple times. Then tried customer service via WhatsApp and spoke to multiple advisors who were all truly awful. No help to resolve the issue and incorrect information given, even when providing all the evidence they requested.
Cannot believe for such a big brand, they have such awful customer service.
Really shocking and disappointing.

I ordered a pair of Cinnamoroll crocs for my Grandaughter, order accepted and money taken from my bank. Just over 2 and half hours later I received an e-mail to say my order was cancelled. There was no explanation to say why. I contacted them and was told they were out of stock and my refund will take 7-14 business days. I said you should not take the payment before checking the stock levels and their returns policy is disgraceful. I also mentioned the items were still showing availability online. They have now escalated my refund and it will be with me within 2-4 days. Apparently the stock levels hadn't been updated on their website. This has still not been updated 2 days later as they are still available to order online.

Easy to order, got my animal crossing crocs 3 days after ordering, no problems here my 3rd order and perfect!

I placed my first order and they cancelled it without giving me a reason, the items are still showing as been in stock aswell, I tried there online chat to find out why, but there website signed me out as I was still talking to someone.

Send QR codes for a return.

Who owns a printer. Give me a text yea?

Totally bloody scam.. buy some crocs the wrong size and ya stuck with them.

Rude support, repeated and direct violations of consumer law. Missing delivery, false advertisements. Etc.

They have stolen my money. I returned my order and they received it in the warehouse on 29th July. I've not heard a thing since. Where is my refund? Disgraceful service.

I’ll start by saying I do love crocs and never had a problem with the footwear. My last pair sadly seemed too small, don’t know if the sizing has changed or what. That’s where my problem started. I do not have access to a printer and don’t drive so contacted crocs. Terrible, I don’t know any online shopping companies who either don’t send a return slip or provide a QR code to be able to return items. I’ve had terrible time trying to get help from the customer service and they were useless and provided incorrect information. Come on Crocs UK. Start sending QR CODES!
I won’t be shopping from crocs anymore

Ordered 2 pairs of Baya II Slides on 14/8/25 and 15/8/25.

Still not shipped as at 17/8/25 and no updates. Live Chat is a joke as they actually never resolve anything.

Would never have ordered if I had seen all these reviews on trustpilot.

Expect I will have to seek help from my Credit Card company to get my money back.

18/08/2025 update:

I have raised dispute through PayPal to claim back my 1st order payment as I have asked Crocs several times to ship or refund the order but no reply.

15/09/2025 update. Received both orders finally, both didn't fit properly and returned. Was finally refunded. Whole process is long winded, but as I got my money back, I have raised the rating from 1 to 3 stars

I ordered my Crocs on the 12th August and then read the reviews. I thought goodbye to £29.99 😱

I can happily report the Crocs were delivered this morning (16th August) by Royal Mail. They are the correct style, size and colour. The Company kept me informed by email at every stage of the delivery process.

Ordered online for my son for holidays. Two weeks and still not received! Tried to contact them but very unhelpful! Won't be ordering fron then again! Unless!

Contacted crocs directly with an issue I have never had before. No help, considering I purchase pairs and pairs of these yearly for me and my daughter. Couldn’t even offer to try and fix the shoe. Disgusting I won’t be using crocs anymore.

Wrong size sent, despite my ordering the correct size.
Told to return and also place another order (pay again!)
Then told my correct size not available.
Very difficult to return wrong items sent - Chat on website is awful, they kept disconnecting me rather than helping.
What a disappointing experience and I still haven't had my money back or the correct crocs :(