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See what reviewers are saying

Rated 1 out of 5 stars

Delivery issue, given a delivery time and day that passed no communication after waiting in all day. Told tree would come next day, no communication till I asked in afternoon and they were sorry but t... See more

Rated 5 out of 5 stars

So…. We have used Croft & Cole since The Times recommended them in 2020 and it became difficult to choose our own tree in the shops…. They are consistently wonderful trees! Yes the delivery m... See more

Rated 3 out of 5 stars

I've used Croft and Cole for years and was always very happy with the quality and size of the trees and also the delivery, which used to be on the exact day stated. Last year, it started going downhil... See more

Rated 1 out of 5 stars

Do not use this business. I used them in 2024 and the tree was late. I had to chase repeatedly to get a delivery. At the time they talked about the struggles of being a small business, so as a reta... See more

Company details

  1. Christmas Tree Farm
  2. Christmas Market
  3. Christmas Store
  4. Interior Designer

Information provided by various external sources

Order your hand-selected British-grown Christmas tree and get FREE next-day home delivery. Enjoy the luxury of a real Christmas tree.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

192 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fabulous tree

What a fabulous tree we had this year! It was a perfect shape and most importantly stayed green with very few needles dropping. It is now outside waiting collection (14 January) and its still the best looking tree in the street!

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

I was sceptical as I spend hours trying…

I was sceptical as I spend hours trying to find the perfect tree. The tree arrived packaged and I was worried about how the tree would look. I need not have worried it was perfect exactly what I would have chosen but probably better. This is the 4th week it’s been indoors and it still looks beautiful. It has lost very few needles even with the dogs trying to get to the baubles. I really don’t want to take it down. I will definitely be ordering next year. Thank you for such a lovely tree.

January 3, 2022
Unprompted review
Rated 5 out of 5 stars

Ordered 2 trees a smaller one for the…

Ordered 2 trees a smaller one for the hall and 6ft 5 for the living room. AMAZING absolutely best trees ever. Waiting for my wreath to arrive. Will definitely be ordering from you again superb service even down to delivery. Not the cheapest but the best trees by far. 10/10

December 7, 2021
Unprompted review
Rated 5 out of 5 stars

My tree arrived on the morning it was…

My tree arrived on the morning it was due and is absolutely amazing. I am thrilled with it. It is a perfect shape with full foliage and looks so fresh and healthy.
I wondered if it would be that special and I can absolutely say that it is. It is the best tree I have ever had. When they say that they are hand selected it is clear that they are. A brilliant product.

December 6, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Tree

Amazing Tree, pure quality and perfect the service from Croft and Coke has been brilliant and will be using them every year

December 6, 2021
Rated 2 out of 5 stars

Good service but bad product

Good service and dispatch but the Christmas tree stand was useless; the moulding was so poor that the legs kept popping out of the bottom clips, leaving the base uneven and causing the tree to lean perilously.

December 5, 2021
Croft & Cole logo

Reply from Croft & Cole

Hi Alex, we did call and email you about this but with no luck. We would have liked to have replaced the stand for you - we've not had this issue before so we're confident a replacement would have worked perfectly. We hope you got your tree standing up straight. If not, please contact us and we'll get you sorted :) Have a wonderful Christmas, Rebecca x

Rated 5 out of 5 stars

Superb customer service

We ordered a tree that unfortunately didn't arrive due to a problem with the delivery company. While I'm obviously disappointed, the gentleman at Croft and Cole that I spoke to on the phone couldn't have been more helpful. Sometimes things go wrong but I don't think it was the company's fault at all and their customer service was superb which is rare in my experience. I'd definitely order from them again.

December 4, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous company

Fabulous company, couldn’t recommend enough! The Christmas Tree we ordered came on time, I actually emailed to arrange an earlier delivery date, we received a quick response, with no problems at all. The tree is absolutely beautiful, shape and size are perfect! Will be back every year!

December 3, 2021
Rated 5 out of 5 stars

Amazing quality

This is the first time we’ve tried Croft &cole
And the tree is amazing I’ve never seen such good quality in any tree’s we’ve had before and will be buying our tree’s from Croft & Cole every year from now on.

December 3, 2021
Rated 5 out of 5 stars

Excellent tree

Everything was perfect. From delivery, packaging and quality of tree. So bushy and looked as if it had just been cut. Will definitely be buying again next year!

December 3, 2021

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