CSB Reviews 

I knew csb had bad reviews due to bad customer service and not great quality items for the price, but I think their designs are just so cute and wanted to try. I got leggings and a sports bra and the sports bra is cute and the quality is okay but the leggings are just so bad. I tried them on and they were a bit see through but still cute. I also noticed they roll a bit at the top and just feel a bit thin for the price. I wore them for one day and had not even washed them yet and by the end of the day they are already pilled?? I wore them with a sweater so there was nothing sharp rubbing against them or anything. Super disappointing!!

I’m extremely disappointed with CSB Sports. The quality of the items I received was already questionable, but the worst part is the customer service. My package has been lost for more than a month and I still have no answers.

I contacted customer service multiple times and received no real help. They claim responses take 1–3 business days, but that is simply not true. I’ve been waiting far longer and most messages are ignored.

A representative named Kayla was especially unhelpful and seemed to have no idea how to handle the situation. Instead of resolving the issue, I was left without any clear information about my order or where my package is.

It’s incredibly frustrating to pay for something, have it disappear for over a month, and then be met with silence or ineffective responses. For a brand that promotes itself as professional, the service and communication are extremely disappointing.

I would not recommend ordering from CSB Sports based on this experience.

I have been reaching out to CSB for 2 days to follow up with my parcel/tracking and have not gotten a response. The carrier they use is extremely unreliable and I wish I would have read these reviews before making my purchase. They have made one delivery attempt (at 1;57 am) and because my business was closed, they redirected it. It's been out for 2 days now and I can't get thru to carrier OR csb to find out where my package is.

CSB Review – Sports Set (Jacket, Top & Shorts)
I purchased a jacket, top and shorts set.
The top arrived already damaged, with loose/pulled threads, which is unacceptable considering the price. Overall, the quality was much lower than expected.
The shorts move while training and don’t stay in place, making them uncomfortable and not suitable for proper workouts.
On top of that, the shipping time was extremely long.
When you add product price + shipping + customs fees, the final cost is absolutely not worth it.
For comparison, I regularly wear DFYNE sets:
I own three, they arrive in about 3 days, the quality is fantastic, and they stay perfectly in place during workouts.
👉 Conclusion: very disappointed. I wouldn’t purchase again. There are much better alternatives at this price point.

I've been buying from CSB since 2021 and it is my go-to activewear brand. As someone who lives in Aus, I have never had any issues with shipping or delivery time, and all of my orders have always been sent out promptly. The quality of the material is great (the form fabric is my favourite). I do sometimes see people question the sizing, which can sometimes be slightly smaller compared to other activewear brands, but once I know my size I'm pretty confident in ordering across the CSB range. I've only had positive experiences with customer service too :)

I ordered leggings and a crop top workout gear on 12/10/2025 and mistakenly ordered the wrong size top. I emailed them because that is the only way to get them to respond about my error and can this please be corrected. They responded (finally) to say the order had already shipped, which was not true. I ordered the correct item again. When trying to communicate with them, it took days for them to respond! The chat feature does not work. When they finally responded, and said they would extend the return for one week, despite their website stating you had 30 days from the TIME POF DELIVERY, I printed the label, asked for clarification on the exchange and the refund items, and they again, did not respond. So I mailed it under the 7 day 'extention' and they responded 2 days later to say it wasn't done through their portal, which it was as you don't get a label without that! But now they are saying that I am out of luck?? This is a horrible company to deal with and I am truly disappointed at their lack of effort for a customer.

Was very excited to try CSB, as my husband purchased a set for me for christmas. An XS was purchased. The fit of the set was horribly tight and painful to my wide ribcage, as the sets are designed for hourglass figures. wasn't that impressed with the quality either, I could see through the leggings when held up to the light and the material was not soft. No way this would work in a hot yoga class without becoming see through. I then exchanged for a bigger size which still fit horribly, again quality was subpar. Just wanted to return the set so my husband could get his money back as I was incredibly unhappy with the fit and quality of the product. This was when I was informed by customer service agent "Demi" I could only get a store credit. You would think this company would care about the satisfaction of their customers? And seeing as they changed their policy not too long ago, indicates to me that they were receiving a high influx of returns probably due to the same issues; poor fit, poor quality and poor materials. I have reported them to the BBB although I am not sure what can be done. I just want all potential buyers to be very aware, because if you don't like what you ordered at CSB you might be stuck with your crappy product because they care more about bottom line profits than they do about the needs of a customer. Do better. You are a gimmicky scam of a company and I will make it my mission to tell anyone to NOT shop at this company.

The clothing from CSB is extremely cute and fits my body type way better than most athletic brands. The shipping was fast, and when I needed to exchange for different sizes, the process was simple and user friendly. I had one package get lost in the mail, and Kayla from customer support refunded me immediately and sent an apology email.

My shipment was lost due to courier issues, and when I reached out to customer service, Kayla was the one who helped me and answered so quickly. She resolved the issue with no problem!! I can’t wait to receive my clothes, and looking forward to buying from CSB again — especially knowing that the customer service team genuinely cares about helping out their customers!

I bought a shirt and wanted to exchange the color but the website doesn’t allow the exchange no matter how I try and want to charge me to return and then charge for shipping on the new color. I’ve reached out but no customer service. Super frustrated and do not recommend ordering from them.

I wanted to share a positive experience I had recently with the CSB customer service team. I had not received the confirmation email I was expecting, and I thought it was strange. I suspected that I had made a typo during the process. To resolve the issue, I reached out to the CSB customer service team, and I was pleasantly surprised when they got back to me the next day. Considering I live in Miami, Florida, I was quite impressed by their prompt response. I had the pleasure of speaking with Kayla, who was incredibly helpful. She assisted me in identifying the typo and promptly fixed the issue. Throughout the entire interaction, she was super understanding and supportive, making the whole process smooth and stress-free.

I just wanted to express my gratitude for the excellent customer service I received from Kayla and the CSB team.

-Stephanie Colon

I like the items that I bought in terms of style, but I am really unhappy with the service this website provided. I wanted to change the sizes, I purchased through the shops link and stated there was a 30‑minute window to amend an order. It even showed that my amendment went through, yet they refunded me for the size I wanted and still sent the sizes I didn’t want. In the end, I was sent the wrong size. How do I know this? A week later, the site asked me to review all items I bought—including both sizes, including the one I had tried to change.

At the time I reached out to customer service, but they took days to respond and politely told me that I should have double‑checked the size. I admit it was my fault for not looking at the measurements correctly, but Crop Shop Boutique is not taking accountability or honouring their own policy of allowing a 30‑minute window for changes.

I also asked if I could send the items back to exchange the size, but I was told I couldn’t because they were sale items. However, the website clearly stated that exchanges are not allowed only for items discounted at 40% or more, and the ones I bought were only 30% off.

Overall, I feel very unsatisfied, and I will never buy from this site again for this reason.

I spent over $8,000 on CSB and honestly this was one of the worst shopping experiences I’ve ever had.
I ordered everything in Medium, yet the tops fit like XS — especially in the chest. Their clothes are literally designed for 40-kg, flat-chested bodies only. Nothing about their sizing is realistic. If you have curves or an actual bust, this brand will NOT fit you.

On top of that, several items were sent incorrectly, which is unacceptable considering how expensive the order was.
I ordered from Dubai, and they don’t even have a store or showroom here so customers can check the material or sizing. All marketing, zero practicality.

I’m extremely disappointed.
This brand is overhyped, poorly sized, and absolutely not made for real women. Wish I had read honest reviews before wasting my money. Worst sizing ever — not made for real bodies
Review:
I ordered a whole bunch of items in Medium and they still fit like XS on the chest. Absolutely not true to size. Their sizing is unrealistic and only works if you’re extremely flat-chested. Very disappointing and a waste of money. Wish I had read honest reviews before buying.

I placed two orders and made a mistake with the size in one of them. I contacted them to correct my error, and after reading some negative reviews about their customer service on Trustpilot, I was a bit worried, but it was completely the opposite! They immediately fixed my mistake and provided impeccable service.

Chadae, from their customer service team, and their Instagram community manager were extremely kind, proactive, communicative, and efficient. I had a fantastic experience with them 😊

The clothing is beautiful. I bought three tops, a pair of shorts, and some socks. The quality of everything is amazing and very flattering, the pieces highlight the best features of my body and improve the areas I feel less confident about.

The blush-toned clothing is slightly see-through with dark-colored underwear, but nude or white underwear is not visible at all.

Since I bought them from the US I didn’t need to pay import tariffs.

I’m very happy and already browsing the website to order again!

I received my order and one of the the items were missing and I've tried to reach out the brand many times and their customer service is so bad that does not reply a all to solve my issue.

Horrible customer service. They lost my order and never reached out. When I finally did, they offered a store credit. Be so serious. It’s been three months since I placed my order of over $200 that was supposed to arrive within 2-3 days. I’ve never experienced such deplorable customer service from a company. Making customers eat the cost of their logistical failures.

Terrible customer service. No communication or good way to contact and then they’ll respond much later and say it’s too late to help.

Very Disappointed – Poor Communication and No Respect for Customers

My order has still not arrived after almost two months! I’m extremely disappointed with CSB’s customer service – communication is terrible and there’s no respect for customers. I’ve been dealing with an employee named Kayla, who has been completely unhelpful and dismissive. I would never order from CSB again.

The customer service at CSB was fantastic! I spoke with Kayla, who went above and beyond to help me with a return. She was friendly, proactive, and made the process super easy.
The quality of the fabric is amazing, really nice compression and feels great to wear. The pants were just a little short on me (I’m 165 cm), but the shorts fit perfectly and are my new favourite!

CSB's Form Invisible Scrunch Shorts are so comfortable and flattering & their Customer Care team was really helpful when I needed assistance!