Crosby Blinds Reviews 

I’ve used this company 7 times now and each time it’s been the same as the first........ Excellent service, on time delivery, no haggle issue when there was an issue with the delivered product, sorted out quickly and efficiently. Customer service second to non and their own blinds are worthy of out performing the more bigger players in the market. Thank you Jennie for your support and advice on more than one occasion.

Excellent customer service, professional installation. Have plenty of options to suit your needs. I would definitely recommend to family and friends.

Fabulous blind, great customer service and very quick delivery.
I was informed that there was a delay due to Covid so from ordering to delivery it was 3weeks. I was kept up to date and delivery was confirmed on Friday for today, Monday.
The blind is super. The colour is fantastic. I will definitely be ordering again.

After contacting Crosby Blinds my request and order was sorted swiftly and the parts arrived within 3 days.excellent service.

Brilliant company from start to finish. Popped into showroom to get some help on bifold door blinds. Jenny was brilliant and so knowledgable. We placed an order, but what was great is that they offer a next day service... amazing really for a complex custom made blind system (NeatFit). Website is probably the best out there. Highly recommend based on their knowledge and friendliness. Prices were also inline/cheaper than major online blind retailers. Will be using in future and recommending. Many thanks.

very quick installation and tidy.
delivery quite quick and very reasonable price.
would definitely recomend we are delighted with them.

Great customer service and excellent quality products. Will definitely be using Crosby Blinds again and would recommend their services.

Crosby blinds afforded us very good clear advice when choosing our Luxaflex Duette blinds. By carefully going through the measuring requirements with the 3 blinds fit perfectly over our bifold doors of 4.7m. Communication was good and we were kept informed of our order status through covid lockdown.

This is the second time I have bought from Crosbyblinds. They are very knowledgeable, very obliging, very competitive and have a very comprehensive website, probably the best I have seen from a UK blinds retailer. The last time I ordered was during the Covid crisis and I received my blinds direct from the manufacturer in about 9 days, so well done to Crosbyblinds and Luxaflex as well

I have no hesitation in recommending Crosbyblinds.

Excellent and quick service during challenging C-19 lockdown period. Samples arrived quickly as did subsequent product delivery. There was a mix up in shipping dispatch resulting in one incorrect item arriving and one item being missed, however this was resolved smoothly with next day AM delivery of missing item.

Ordered up blinds and thought we would have great difficulty getting them At this time
Blinds are now up and super pleased thanks so much

Thank you so much for the quick delivery of the spare parts for my blinds. Delivered as promised.

have purchase 3 times now from Crosby Blinds. Quick turnaround and great quality blind at competitive price. They've also helped me out with spare parts for blinds not supplied by them and have done so helpfully and quickly. would definitely recommend and I will use them again.

I have been left with damage on the rubber seals of seven of my windows (new double-glazing fitted Oct. 2019) as a result of conflicting measuring instructions on what used to be this company's Neat-Fit Blinds page. I have screenshots of this webpage and the original URL recorded but embedding images and URLs is not possible on a Trustpilot review. Purely coincidentally of course, Crosby Blinds have now replaced the page in question with a new one since I raised my complaint in December 2019,

The page in question contained a 'Measure and fit' video in two different places - one part way down the page and one at the bottom. While the video was the same in both places, only at the bottom of the web page was it also accompanied with an instruction to 'deduct 4mm from measurements' that you would have thought vital to a bespoke product. The instruction wasn't in large, bold print, or bright red but rather beneath the video hyperlink in tiny grey print. The video itself, did not mention the 4mm deduction at all. This fitting video has also vanished from Crosby Blinds website too - though I also filmed this before they took it down. I notice that the new page no longer makes any mention of a 4mm deduction at all.

When my order of nearly £500-worth of bespoke blinds arrived, it was dumped outside my front door in the rain without the driver waiting to get a signature - which he was supposed to do. I managed to fit most of the blinds with considerable effort and assumed this was normal and simply caused by the resistance of the rubber seals. However, the final two blinds would not fit properly between the beading. Upon inspecting the blinds I'd fitted in better light, I could see they had abraded the rubber seals of my windows. I returned to the measure and fit instructions on the website which is when I noticed that there were two sets of instructions. I had used the measure and fit video which appeared first on the webpage and which didn't mention the deduction - hence the too-tight fit which abraded the seals of my brand new windows.

I contacted the company immediately and the response from then on was less than satisfactory. The company's representative started by making light of an expensive order being left in the rain. Subsequently, over a series of emails, he persistently refused to accept that because the blinds were 4mm longer than they should have been that they would be more difficult or impossible to fit. He refused to acknowledge that the now disappeared webpage contained conflicting measurement instructions. He also refused to accept any responsibility for damage to my beading. He seemed to be under the impression that because the blinds' brackets could slide under rubber seals for up to 10mm that there should be no problem despite my repeatedly explaining that it didn't matter how far under the seals the brackets could slide if the moving parts of the blinds were too wide to fit between the beading. He said I could return any blinds to be modified to 4mm smaller but when I pointed out that the beading on my widows would then incur further damaging abrasion, once again refused any liability for damage to the beading. In the end, I arranged to send two blinds back upon which it transpired that he couldn't have the blinds modified at all but would replace them instead. Interesting that this offer appeared once he knew I was only prepared to risk sending two blinds back rather than a whole consignment. At all times, his attitude was that Crosby Blinds had done nothing wrong. I am left with a complete set of blinds fitted, only two of which fit properly (and of course were no trouble at all to fit since they had the 4mm deduction) and seven damaged window seals which would cost £220.00 to replace. Even if I did, I would then need six of the blinds to be reduced by 4mm or replaced.

What should have happened from the moment the complaint was raised was for Crosby Blinds to acknowledge the confusion caused by their website, apologize, replace all blinds and replaced my beading.

The new webpage does appear to be much clearer - it no longer makes any mention of any 4mm deduction so hopefully no future customers will be misled. However, to have changed the page because I raised the issue (as appears to have happened) while maintaining to me that I had little cause for complaint seems like a tacit admission that I was right and a little underhand. You have been warned.

Edit: 5 years on from purchase, the cables on 3 blinds have snapped making them unusable. The coating on ALL my remaining Crosby 'Neat Fit' blinds is flaking off and the tension shot requiring regular tightening; an absolutely shoddy product to go with appalling service. By contrast, the Louvolite Perfect Fit Blinds that I had fitted to other windows in my house are STILL in A1 condition.

We are so pleased with our "No drill" blinds, they have transformed our conservatory, also pleased withe Crosby Blinds aftersales.

Quality service from planning to installation, I wouldn't hesitate in recommending Crosby blinds to anyone , actually I already have !
Thanks again .

Great service, helped us make an informed decision. Blinds are great and very good quality.

I recently had my blinds supplied & installed by Crosby Blinds after they were recommended by a good friend, fantastic customer service, all round very happy with the blinds, i would recommend them all day long. Thank You.

I thought these bloc blinds were the answer to years of searching for blackout blinds for the bedroom. They were fairly easy to fit. However, we have been using them for less than 5 months and they are basically falling apart. The springs have stopped working so we can only have them all the way up or all the way down. The vinyl has also become dislodged from the very narrow side track so it has crumpled and is now very difficult to put back in. On asking the suppliers for some sort of refund I have been basically told to get lost so they are not at all interested.
Please look elsewhere if you can. There are other suppliers of similar systems and we used a different type in another room which seems far superior at blocking out the light and in its mechanism. They were also much happier to make a smaller product and offered much more help. They are called Merit blinds.
After the reply below I felt I needed to justify my review. I made the comment that the blinds were not fit for purpose and their response was that they absolutely are. How can they say that when they have broken?? I have not been unsupportive at this time I have responded to their denial of responsibility. I would have been far more appreciative of their speedy reply had it acknowledged at any point that the blind should not have broken so quickly!!

Hi All, I requested a spare part for my blind that I bought in 2011. The part was mailed to me within 24hrs. That what I call excellent and outstanding service!!