Crosby Blinds Reviews 

309
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have ordered 8 blinds for my house from them, all electric, and any issues were promptly rectified at no cost to me. The updates were good, tracking supplied and delivery prompt for a custom mad... See more

Rated 5 out of 5 stars

I ordered some horizontal electric blinds back in January 2025. For various reasons, we didn't fit two of them until recently and had a couple of issues. I contacted Crosby Blinds regarding this and d... See more

Rated 5 out of 5 stars

I had a very challenging requirement and Crosby Blinds assisted throughout this process to assist me order the correct blinds. Good service and a very knowledgeable company.

Rated 5 out of 5 stars

We’ve now had 3 lots of blinds from Crosby Blinds. Every time the customer experience has been excellent. Jen and Andrew clearly explain what you might need and the different options available to fit... See more

Company details

  1. Blinds Shop
  2. Window Treatment Store

Written by the company

Crosby Blinds was established back in 1975 as a family-run window blind specialist. With over 80 years of combined experience in the window blinds business, CrosbyBlinds is one of the UK's top-recognised and respected window blinds companies. Our established online business, now 20 years +, offers the most impressive and extensive range of window blinds. We offer online-exclusive products, advanced pre-launches of national collections, and quality-branded goods, all at discounted prices, delivered directly to customers in the UK. Order online and get a genuine 20-50% OFF high street prices. Crosby Blinds are totally committed to child safety and ensure all the blinds we supply comply with the new legal requirements set by the UK Government and Trading Standards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

309 reviews

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4.9

All reviews

(309)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. Andrew's responses to email were super quick, and the blinds arrrived quickly and are great. (Luxaflex TruFit)

February 12, 2021
Unprompted review
Rated 5 out of 5 stars

Just had the front of my house fitted…

Just had the front of my house fitted with Venetian blinds. I’m am thrilled with them. Great quality look amazing and the service is excellent. Lovely people who have done a fantastic job. Well done Crosby Blinds.

February 5, 2021
Unprompted review
Rated 5 out of 5 stars

Great service from Crosby blinds

Great service from Crosby blinds. Advice was given on the phone as to suitability on different materials ( re heat retention) as we were ordering 3 different colours to go together in a striped pattern. How to order the blind and how to measure could not have been clearer and swatches of material were offered. Even when the rail was damaged in transit, a replacement was provided very quickly and Crosby blinds telephone service was excellent. I would certainly use this company again and for the material we picked , they were definitely the most competitive price on a 5m run. Blinds look great and spare slats were also provided.

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely first class from start to…

Absolutely first class from start to finish. Helped me order what I required fo a large sliding door. Arrived quicker than expected, had a slight problem with one was quickly replaced. Nothing was too much trouble. Highly recommend and will definitely use again.

January 19, 2021
Unprompted review
Rated 5 out of 5 stars

Many thanks

We are very pleased with out new blinds from Crosby Blinds, prompt, perfessional team and they worked quickly doing the job, can't fault them

January 11, 2021
Unprompted review
Rated 5 out of 5 stars

Had two blinds for my front room

Had two blinds for my front room. Absolutely love them. Ordered wrong fittings and they sent me the right ones within two days .No charge. Would recommend this company and if I need anymore blinds I will definitely be buying them from Crosby blinds.

January 7, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous service start to finish

The team at Crosby offer a brilliant service with genuine delivery dates and all the help you could need if fitting yourself. Any problems are sorted immediately. Fabulous - thank you!

December 19, 2020
Unprompted review
Rated 5 out of 5 stars

We would definitely recommend

This is the first time I’ve used Crosby Blinds. I bought blinds for every room. I’m extremely pleased with the wide selection on offer, advice given while choosing, timescale for manufacture & fitting, and the overall service. On the basis of my experience I would definitely recommend Crosby Blinds, and, would use again, when the time comes.

December 18, 2020
Unprompted review
Rated 1 out of 5 stars

They have very bad after sales service

They have very bad after sales service. They can not supply spare parts.

I need to edit my review.

"Child Safety" argument is not an acceptable argument because there is no child in the house.

On the other hand:
The product we are talking about is the Silhouette Blind. My house is totally full of Silhouette Blinds. The ones I have in my house, they all have longer control cords. How come?

In the past I sold many Silhouette Blinds from my shop. Never had such "cord" issue. Where "child safety" was always existing.

It's clear "Crosby Blinds" can not give 2 cords because they have to buy one pack ( 50 pcs) of cords for 2 cords. They don't want to carry the stock.

So it's clear they can not supply spare parts. They hide behind the "child safety" argument.

Another edit:
The blinds has 120 cm of cord. I asked 150 cm of cord. Is this 30 cm makes problemes? This is getting ridiculous.

Another edit:
Child safety is a system where the cord is one of the elements. There are other parts to built "child safety". If a house doesn't need a "child safety" you can not impose it.

The cord is available in various lenghts at Amazon as well as on other online shops. If this was the issue they wouldn't sell the cord separately.

The readers of this topic now have enough opinion about the company and about the salesperson after such attitude against a client.

Last word: I have colleagues at Luxaflex Netherland. I've contacted them, they will send me two cords of the requested lenght.

Stubborn salesperson is the worst salesperson.

December 14, 2020
Unprompted review
Crosby Blinds logo

Reply from Crosby Blinds

Thank you for the edited review.

We have been selling blinds for over 45 years now so get requests for parts most days, we supply these without question and in many cases at no charge.

There are only 2 reasons why we would not supply a customer spare parts.
1- The requested part is no longer available or discontinued by the manufacturer.
2- The requested part does not comply with child safety regulations ( EN 13120:2009+A1:2014)

In this case, Mr Cleanton request was for replacement cord that was longer in length than the child safety regulations EN 13120:2009+A1:2014 allow.

Child Saftey is not an argument, it is fact, it is law !

The child safety rules apply to all blinds now sold, even if there is no child in the house.
We dont make the rules, we just abide by them for the safety of all our customers !

We do not buy the cords in packs of 50 as you state, we get these direct from Luxaflex and can order just a single (1) cord if needed. We would have been happy to supply this to you free of charge, the cost is not the issue, the length requested is the problem.

CrosbyBlinds offer unrivaled after-sales service and have serviced older blinds with spare parts for many years, but we take our legal responsibility to child safety very seriously.

We are a family business you can count on to do the right thing !!

Rated 5 out of 5 stars

Great products and service

This is the first time we have used Crosby Blinds and we have been very impressed with the product and service.
They are very knowledgeable and professional and their after sales care is very good too.
Would highly recommend.

December 9, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service once again

Excellent service once again. I have replaced my old roller blinds at home and was given great advice from andrew &the team even when picking the correct colour of blinds. Very professional and happy with the product. I would highly recommend Crosby blinds.Great service

December 9, 2020
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

We needed a replacement for our old broken vertical blinds. Andrew was really helpful. We corresponded by email and always received prompt and helpful replies. We are very satisfied with the replacement which arrived quickly despite lockdown. Excellent service

November 20, 2020
Unprompted review

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