I decided to start the DJ course package as it looked interesting. This came as a number of courses which was great and inclusive of a number of rewards. The courses I did start were well presen... See more
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They were very polite and professional to deal with. I inadvertently bought the wrong speaker (12' instead of 10") and asked if I could return it for a refund and they're were very good and prompt w... See more
Bought a case and a t shirt, case was fine but T-shirt was a knock off, just a JB workwear shirt with some screen printing on it. Not what I wanted and possible infringing on copyright laws. If I want... See more
Briilliant technical resolution of the capo. My Cilk capos (classical guitar and six string) work perfectly, without forcing the lefdt hand into awkward shapes near the capo bar. Brilliant engineering... See more
Company details
Information provided by various external sources
Crossfader are the retail arm of Electric Factory, a musical instruments and equipment wholesaler that have been servicing the needs to musicians and artists since the early 70's. We're based in Preston, Melbourne.
Contact info
188 Plenty Road, 3072, Preston, Australia
- 0394741099
- sales@crossfader.com.au
- crossfader.com.au
1.3
Bad
47 reviews
Hasn’t replied to negative reviews
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Great advertising, poor delivery!!
I decided to start the DJ course package as it looked interesting. This came as a number of courses which was great and inclusive of a number of rewards. The courses I did start were well presented. However, when I had an issue I tried consulting with customer services and that was the start of my nightmare.
Firstly, if you have to deal with the customer service let me warn you that you have to email and wait up to 48hrs for a reply. Don't expect a normal chat. And be prepared for a blunt and rude reply.
Secondly, don't bother with the complaints procedure as I followed this and my complaint was allegedly forwarded to COO Jamie Hartley, yet 2 weeks later still no response.
As I mentioned, the courses were clear and of good content. Maybe customer service should be a consideration with the amount of customers they are dealing with.
February 23, 2026
Unprompted review
Good quality products at competitive…
Good quality products at competitive prices. Prompt service and delivery. Many thanks.
July 14, 2019
Unprompted review
very happy with product
very happy with product, transaction,and the very quick delivery. As a first time customer will definitely buy here again.
July 3, 2019
Unprompted review
Excellent service cant be happier :)…
Excellent service cant be happier :) 10/10
May 20, 2019
Unprompted review
Fake t shirt made me :(
Bought a case and a t shirt, case was fine but T-shirt was a knock off, just a JB workwear shirt with some screen printing on it. Not what I wanted and possible infringing on copyright laws. If I wanted to buy fake crap I would go to Thailand.
May 4, 2019
Unprompted review
⭐️⭐️⭐️⭐️⭐️ 5 STAR CUSTOMER SERVICE &…
⭐️⭐️⭐️⭐️⭐️ 5 STAR CUSTOMER SERVICE & COMMUNICATION - VERY HAPPY - THANK YOU MEL : )
May 1, 2019
Unprompted review
Excellent service fast dispatch
April 21, 2019
Unprompted review
Quick postage
Quick postage, received the item within a week which is good since I am in a regional area. Item was well wrapped, in good condition and as described. Great price also. Very happy with the service.
April 16, 2019
Unprompted review
Was very helpful with my question and…
Was very helpful with my question and shipped out my speaker quickly. I have bought from them previously.
March 20, 2019
Unprompted review
They were happy to clarify some…
They were happy to clarify some concerns I had about the item over the phone and it was dispatched and delivered very soon afterwards.
very happy with the service!
February 27, 2019
Unprompted review
after a year of searching I finally got…
after a year of searching I finally got a stylus of my record player/turntable .
February 20, 2019
Unprompted review
quick delivery happy with service
January 30, 2019
Unprompted review
Superfast dispatch and delivery, thanks.
January 16, 2019
Unprompted review
Sorted things out in the end
December 26, 2018
Unprompted review
Order arrived in a timely fashion
Order arrived in a timely fashion. Tracking info was good.
December 25, 2018
Unprompted review
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