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Crossfly Reviews 441

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 363 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its comfort, quality, and supportive design, often highlighting the innovative fly and soft fabric. Many appreciate the prompt delivery and excellent customer service, making the overall purchasing experience very positive. However, some customers experienced issues with sizing, finding items larger than expected, and a few noted that the waistband on certain styles tended to roll. There were also occasional comments about the pouch design not providing adequate support or being positioned too low for some users. A small number of people reported problems with delivery, including delayed orders or packages sent to incorrect addresses, and some mentioned orders being canceled without explanation.

What people talk about most

Product

Customers had positive experiences with product quality, praising the comfort, fit, and material of the... See more

Quality

People report positive experiences with quality. Customers frequently praise the excellent quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and appreciated... See more

Service

Reviewers mention positive feedback about service. Many customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've needed some new underwear and purchased a myriad of single pairs from different companies. The crossfly won hands down for support and comfort. Grabbed 1 pair of short running socks to see how... See more

Rated 5 out of 5 stars

I like the product and my experience of customer service has always been good. The “uplift” that these pants provide is great and better than others I have tried. My only criticism is that the produ... See more

Rated 5 out of 5 stars

This was my third purchase. Having tried various makes of underwear, Crossfly are the most comfortable I've worn, and the the way the fly is designed, no more fumbling around. Slowly, because they... See more

Company replied

Rated 5 out of 5 stars

At 78 and having always worn briefs type underpants I decided that perhaps I would try boxers. I tried pairs from a well know High St store and also from a well know brand of boxers. Neither provided... See more

Company replied


Company details

  1. Underwear Store
  2. Clothing Store
  3. Men's Clothing Store

About Crossfly

Written by the company

Crossfly was created to redefine everyday comfort for men. For too long, men have settled for outdated designs and average-quality underwear, while women’s underwear has evolved with innovation, support, and premium fabrics. We’re here to level the playing field — with performance-driven, intelligently designed products that put comfort first.

Born from a small team of UK and US sportswear professionals with decades of experience in product innovation and marketing, Crossfly was created with a simple mission: to elevate men’s everyday comfort through intelligent design, premium quality, and sustainable thinking.

We’ve poured our expertise into creating a lifestyle brand that puts performance, durability, and comfort first. Our underwear and socks aren’t just everyday essentials — they’re your go-to, must-have gear that supports you through work, sport, travel, and everything in between. With every Crossfly product, you’ll feel the difference from the moment you put it on.

What Sets Crossfly Apart?

Unmatched Comfort: Our Cocoon internal pocket system offers all-day support, eliminates friction, and keeps you cool — so you can focus on life, not discomfort.

Innovative Design: The X-Fly reimagines the traditional Y-front with a faster, smarter, one-handed access system that just makes sense.

Premium Fit: Our ZeroFold360™ Waistband moves with your body and stays smooth — no rolling, no digging, just pure comfort.

Feel-Good Products in Every Way We don’t launch anything unless it improves on what came before. That means using superior materials that feel better and last longer than the competition. And where possible, we choose sustainable options, from responsibly sourced fabrics to 100% recyclable packaging. Because looking after the planet is part of feeling good, too.

Our Vision: Take Comfort to the Extreme Whether you're pushing limits or just getting through a long day, Crossfly is designed to move with you, support you, and make you feel great doing it. Once you’ve worn Crossfly, you won’t want to go back.

Discover the Crossfly difference at crossfly.com

Free Shipping

Written by the company

With any purchase above $60/£50
Shipping costs sucks. We know it. We try to be as fair as we can and absorb the cost so you don't have to. We have a low threshold for this reason so you can enjoy free shipping (most of the time).

Crossfly Promise

Money Back Guarantee on your First Pair

Get your money back if you're not 100% happy.

Contact info

Promotion box for Crossfly

Bestselling styles

Patented design for your comfort

4.5

Excellent

TrustScore 4.5 out of 5

441 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very comfortable control.

I was really pleased with the feeling and fit of the six inch boxers, everything is kept nicely in place without any chaffing. True to size and very comfortable to wear.

April 4, 2026
Crossfly logo

Reply from Crossfly

Hi Francis, thank you for the excellent review for Crossfly. We're so happy to hear that you find them comfortable and anti-chafing. It's what we intend for them to do ! All the best!

Rated 5 out of 5 stars

The best!

The best looking, most comfortable underwear! High quality and long lasting too. This is my second purchase and I'll keep coming back.

March 21, 2026
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Reply from Crossfly

Thank you so much for returning to Crossfly with your 2nd purchase, we appreciate the loyalty.

Rated 1 out of 5 stars

Delivered to incorrect house and still waiting

DPD Delivered to the incorrect house.
Emailed crossfly and still awaiting response and Delivery

March 16, 2026
Crossfly logo

Reply from Crossfly

Hi Barry, thank you for letting us know about this. Our team has been informed and is currently following up with DPD. Someone will get in touch with you later today.

We’re sorry that your initial email hasn’t been responded to yet—our team operates during weekdays and is offline over the weekend. We thank you for your patience while we follow up with DPD. Many thanks, Crossfly

Rated 5 out of 5 stars

First rate product

First rate product not the cheapest but you get what you pay for. Great to wear hardly know you are wearing them. Best I have ever had. Will be ordering more.

March 2, 2026
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Reply from Crossfly

Thank you for your review. We appreciate it!

Rated 2 out of 5 stars

There is no room for the boys in your…

There is no room for the boys in your product.

February 24, 2026
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Reply from Crossfly

Hi there, thanks for taking the time to write a review. We're sorry to hear you found the pouch too small for you. We'd love to help you find a better fit; please get in touch with our team.

Rated 3 out of 5 stars

Center of pouch too loose and baggy, no support

While the sides of the pouch felt more supportive the center of the pouch is too loose and baggy giving no support at all.

February 28, 2026
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Reply from Crossfly

Thanks for taking the time to write a review. We're sorry to hear that you did not feel the pouch gave you ample support. If there's anything we can do to help you find a better fit with another style or size, please don't hesitate to get in touch with the team.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Easy to order
Amazing delivery time
GREAT PRODUCT⭐️⭐️⭐️⭐️⭐️

February 21, 2026
Crossfly logo

Reply from Crossfly

Thank you for the excellent review! We appreciate it 🙏

Rated 4 out of 5 stars

Easy ordering and prompt delivery

Easy ordering and prompt delivery. Was rather surprised at the size of box for a single pair of pants. Was expecting a small package that would fit through the letterbox, otherwise I would have left the porch open for him to deliver into. By chance I happened to be at home when he called, so no problem.

February 16, 2026
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Reply from Crossfly

Thank you for the review and tip for the box size!

Rated 5 out of 5 stars

Crossfly

The web site is marvolus and very easy to navigate.

February 18, 2026
Crossfly logo

Reply from Crossfly

Thank you for your excellent review. See you back in store soon!

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