Crosspay Reviews 

Pending transaction every time you sent money abroad. They DO NOT answer any of our calls. Sent money on 10th sep and its now 30th sep, still not received. Called like 50 times yet no single answer.

I still have an amount pending and not received under ref: 1000242540856560 of £222.00 since 10th SEP.

PLEASE REFUND ME THIS AMOUNT. I have previously sent an email and received no reply. If you are not in a position to do tge transaction then I would like a full refund of my amount. I have other GOOD company who can send money abroad ONTIME.

Terrible service overall.
Please don't use this service and they really going down hill. I am very worried about my money as it was delayed since August 27 about £2000. No reply for mails and calls. Completely unprofessional in this day and age. I am going to raise this issue to FCA. I am wondering they are rolling money like money chain transaction. Something must have really gone wrong and strong chance of this company may go under.
Before they are replying to some of the reviews but now they are not really bothering with that either. This all smells very fishy to me and I am really praying I don't loose my money.
Joju Purathur

Horrible Service. I paid £5 extra for quick payment within few hours. But it take about 8 working days to receive money into my brothers account. They are scam. BFC was great unless they change it to Crosspay. I used BFC for 7 years but no complain. I won’t use Crosspay’s horrible service again. All liars in the Tooting Branch and head office.

Give them THOUSAND call in three days and several email but no reply at all what a rubbish customer care I guess they just mentioned contact no as required but no one there to attend so why they lunch online transfer

Hi.I have used crosspay services for a number of years had no problem but this latest what the company calls on pre-written emails ' technical glitch ' I would think twice to send money through them.I sent£548.00 on 1st of September to Pakistan for my holidays into my own account, today 21st of September still hasn't arrived. Reading other people's reviews I think they are heading towards bankruptcy. M.Afzal.

Terrible .. High time for this people to windup the business . No one picks call and not sure still they are in biz .

I send money 500 to pakistan to family 2 weeks ago online money they did not receive. They don't pic the call. Tomorrow I will try to visit their branch .they did last time same as well. They said they change the partner from from MCB to some one else .but it's not our fault they should delay long time

I made a payment of over £1366.12 on 02/09/2024, but it hasn't yet been transferred to the beneficiary's account. I daily make them a dozen calls but no one picks up the call. I have also sent half a dozen emails but no response. I have also asked for a refund of my money but no response to my emails either.

If they don't fix my issue in the next 1-2 days, I AM GOING TO COMPLAIN TO "FCA".

They are rubbish, I am concerned they will run away with my money.

Please don't use this service. More than two weeks no response at all.

Poor experience, it's been a week since I initiated the payment and still under processing. Dropped email to their customer service, got response they are having technical glitch with no ETA. I asked for refund and theres no response since then. I'm going to reach out to financial service ombudsman as this issue is happening now for more than a month and they have not put any notification on their website or app for users to stop using the service until this glitch is fixed. If anyone wants to raise complain follow this link financial-ombudsman

I have been using Crosspay for the last 4 years now but I’m having massive issue with one of my recent transactions. I have made the payment on the same day and it’s still showing as “Pending” and the recipient is waiting for the money for 2 weeks now. This is a joke, when calling nobody picks up and no response per email. I would not recommend this company anymore and I’m considering changing going forward.

I have used Crosspay for several years and was happy with the service until 6 months ago when they unilaterally started delaying processing of payments
I have relatives waiting 2 weeks for a payment to be processed when Crosspay have received my payment on the day
It’s a scam, they are using our money to make money while delaying the transactions
They are impossible to contact they do not respond to emails and there is no complaints process. DO NOT USE CROSSPAY
I do not recommend them

Crosspay is not responding to my calls. Worst experience ever

I am extremely disappointed with the service at the Tooting branch. I sent money on the 5th of August, and as of today, the recipient still hasn’t received it. I’ve visited the branch twice, and both times, I was assured that I would receive a call back, but I’m yet to hear from them. To make matters worse, I’ve tried calling them multiple times, but no one ever picks up.

What’s even more frustrating is that when I asked for a refund, they refused! This is the third time I’ve faced similar issues with their service, and it’s simply unacceptable. I’m dealing with something as important as a money transfer, and this level of incompetence and lack of accountability is infuriating.

The amount transferred on 13th August 2024 has still not been received at the destination and CrossPay is not answering the call. How do I receive back my money as they have been only giving technical glitch as the reason? I have a fear this company is not going to return my money. Please advise

Very poor . Money not received by recipient in two week yet. I think they have closed business ????? How do I claim money back ??

Sorry don’t use their services just pathetic, don’t even bother to answer the call , u been using them since 2010 but no more ,,, they have to work extremely hard on their service

The transaction has been significantly delayed and is still Processing according to their company’s rules, the transfer should have been completed within one day, but it has now been more than seven days. This is not the first time I have encountered such delays, and I am very dissatisfied with their service

Very poor… dont know what happen to them.. used to be okay bow too much delay and noone answering the call now.. its been more than two weeks since i send the money..