There was an initial mix up with my order but the response time out of normal working hours and the issue was sorted within literally minutes. The ties arrived in nice individual boxes and top quali... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Fantastic company, tie turned up beautifully presented in a really nice box, and the tie is lovely too! I didn't want a silk tie as I don't buy silk, so the cotton alternative was fantastic, still loo... See more
Company replied
Easy to order and a really nice tie. Good quality. Not worn yet as it’s part of a Christmas present. I’m sure the recipient will appreciate it. It’s one of the William Morris range for someone born an... See more
Company replied
The ties I ordered were fabulous, lovely quality and the same colours as they looked online. Two did not have swing labels, I queried this in a polite email and the next day some labels arrived 1st cl... See more
Company replied
Company details
Written by the company
Crossrow London offers a curated collection of premium neckties, bow ties, pocket squares, and other accessories for men, boys, and girls. Their products are crafted from high-quality materials, featuring a range of styles suitable for various occasions, including weddings.
Contact info
5 Canon Court, BL1 1PZ, London, United Kingdom
- hello@crossrow.co.uk
- crossrow.co.uk
4.8
Excellent
82 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely ties
I ordered 3 ties for my husband. They arrived promptly, look fantastic and he's wearing them this week at meetings in Berlin. He loves them and apparently they have been much admired. The ties are very reasonable for such good quality. I also had a query when I made the order which was dealt with helpfully and swiftly by Crossrow.
March 19, 2026
Comment on recent purchases
Very prompt delivery. Goods were well presented. A very smooth a sound purchase, so much so I reordered with the same successful outcome. Would recommend.
February 13, 2026
Reply from Crossrow
Thank you so much for your kind words, Alun! We're delighted to hear you had a smooth experience both times — a repeat order is the best compliment we could receive. We look forward to serving you again!
Reply from Crossrow
Thank you, Maureen! We're so pleased you enjoyed both our service and products. We hope to see you shopping with us again soon!
Reply from Crossrow
Thank you for the lovely review, Alan! We're glad the quality met your expectations and that everything arrived on time. We hope you enjoy your purchase!
Excellent service and high quality products
Easy to use website with nice choice. The quality of the ties I bought were excellent and the packaging very nice. The products were delivered very quickly too, excellent service.
February 4, 2026
Reply from Crossrow
Thank you for such a wonderful review, Dr Matthews! We're thrilled to hear you found the website easy to navigate and that the ties and packaging impressed you. We take great pride in our quality and service — your feedback means a lot to us!
A pretty bag
My bag arrived fairly promptly and was well packaged which was good as it was bought as a gift.
The bag was well made and attractive but the colours in the advert were more subtle than the real life item.
February 6, 2026
Reply from Crossrow
Thank you for your review, Susan, and we're glad the bag arrived safely and made a lovely gift! We appreciate your honest feedback about the colour representation — we'll take a closer look at our product imagery to make sure it accurately reflects the true colours. We hope the recipient loves it!
Great service and quality ties
From choosing a tie and matching pocket square to the delivery and finally the beautiful print and fabric quality has been so easy and impressive. I chose the William Morris wild strawberry in green abd I will certainly purchase again.
February 3, 2026
Reply from Crossrow
What a wonderful review — thank you so much, Lisa! The William Morris wild strawberry is a beautiful choice, and we're so happy everything from browsing to delivery impressed you. We look forward to welcoming you back for your next purchase!
Reply from Crossrow
Thank you for the kind words, Dan! We're so pleased you're happy with the quality. We hope to see you again soon!
Quality product and delivered on time
Fantastic quality product and delivery was on time for Christmas.
December 22, 2025
Reply from Crossrow
Thank you, Sorina! We're delighted the order arrived in time for Christmas and that the quality impressed you. Wishing you and yours a wonderful new year — we hope to welcome you back soon!
Excellent range of quality ties at good prices
Excellent range of quality ties at reasonable prices.
Quality presentation too and delivered speedily.
December 22, 2025
Reply from Crossrow
Thank you, Jim! It's great to hear you appreciated both the range and the value for money. We take pride in our presentation and fast delivery, so your feedback means a lot. Hope to see you again!
Reply from Crossrow
What a wonderful compliment — thank you, Simon! That really means a lot to us. We hope you enjoy wearing them for many occasions to come!
Not received
December 9, 2025
Reply from Crossrow
Hi Amanda,
We’re really sorry to hear that you haven’t received your order — we completely understand how disappointing that is.
According to our records, the item was dispatched as expected, but unfortunately it appears that Royal Mail has lost the parcel, which is something we genuinely regret despite being outside of our control.
Had we been contacted directly, we would have been more than happy to resolve this straight away, either by sending a replacement or issuing a full refund. We always aim to look after our customers and make things right as quickly as possible.
As a small, family-run business, we truly value feedback and the opportunity to help. We’d really appreciate the chance to resolve this with you.
Please reach out to us directly and let us know how you’d like to proceed — we’re more than happy to help.
Kind regards,
Shu
Crossrow London
Easy and reliable shopping experience
Good prices and quality, easy shopping experience, quick, reliable delivery.
November 19, 2025
Reply from Crossrow
Thank you so much, Susan! We're thrilled to hear the whole experience — from browsing to delivery — hit the mark. We look forward to serving you again!
Reply from Crossrow
Thank you, Mr Eyres — that's wonderful to hear! We're so glad you love it. We hope to welcome you back again soon!
Fantastic company
Fantastic company, tie turned up beautifully presented in a really nice box, and the tie is lovely too! I didn't want a silk tie as I don't buy silk, so the cotton alternative was fantastic, still looks just as smart. There were some delivery issues due to Royal Mail being daft right before Christmas, Crossrow were on it before I even knew there was an issue with constant updates and what to do if this or that happens, new time lines and reasons for etc. If only all companies were this communicative - thank you! You have set the bar high!
December 15, 2025
Unprompted review
Reply from Crossrow
Thank you so much for this incredibly kind review! We're really glad the tie and packaging delighted you, and that the cotton option worked perfectly. The Royal Mail delays that Christmas were frustrating for everyone, so we made it a priority to stay ahead of any issues and keep our customers informed. It's so rewarding to hear that made a real difference. We hope to see you shopping with us again!
Arrived in good time
December 8, 2025
Reply from Crossrow
Thank you, Charlotte! We're glad everything arrived when it should. We hope you love your purchase — thanks for choosing us!
Their webpage is very good
Their webpage is very good. The product arrived lovely wrapped, tie itself is very nice. Delivery was not fastest but it arrived in time for Christmas so it does not matter.
December 5, 2025
Reply from Crossrow
Thank you so much for your feedback! We are delighted to hear that you found the webpage easy to use and that you loved the wrapping and the tie itself.
We sincerely apologize that the delivery wasn't the fastest. We ship via Royal Mail Tracked 48, which is designed to take 2–3 days, but we know Royal Mail is currently struggling with high volumes. We are glad it still arrived in time for Christmas! Thank you for choosing us, and we hope to have the chance to serve you again in the future.
Regards
Shu
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