Crosswater Ltd Reviews 

Been waiting for a £2000 shower door for 7 weeks now. Promised delivery today and still not here! Managers not even answering their phones! Dreadful company

The Crosswater technical department staff member Helen Hill was brilliant in identifying and despatching the correct shower door seal; I had mistakenly ordered the wrong one. The new part was received extremely quickly.
Many of our bathroom fittings are Crosswater in origin I have found to be of very good quality.

Amazing service just received from aftersales advisor Laura Petty. I have a 15year old crosswater recessed shower where the temperature control button is no longer working and I was provided with diagrams showing how the temperature valve section worked and links to the various component parts supplier. Very knowledgeable consultant, friendly and happy to help. Greta employee and a reason I would use crosswater for future purchases and recommend

Excellent customer service from Ian in supporting us with resolving an issue with our Burlington shower - responsive, helpful, knowledgeable and understanding.

been waiting weeks for a shower tray to arrive - you can't get through on the phone - something is seriously amiss with the company beyond their 'systems upgrade' - also notice no replies on trustpilot since october - what on earth is going on?

Quick and easy to get replacement warranty part. No messing about. What you expect when you buy quality stuff. Brilliant.

Shocking that you are still posting and advertising your sale when ZERO orders are being processed or sent out from your warehouse. Order placed over 3 weeks ago and apparently you can’t give any update on when this order will be delivered. AVOID AVOID AVOID. Even the managing director is now not replying to Grant & Stone who we bought everything through.

Endured 3 lengthy phone calls to try and obtain fitting instructions for 2 products. Promises that they will be emailed to me go unfulfilled. Nobody gets in touch, it seems they just hope you don’t bother them again . Terrible customer service.

purchased free standing bath filler approx 2yr ago the base of the unit is now leaking and the company does not want to know
they said it was the 'O' ring and need replacing but they do not sell them

I need to add to this review. Most reviews are written immediately but this is a 7 year review. Taps should last 50 years, with cartridges lasting 10. If that's your expectation don't buy crosswater. As other reviews have noted, spare parts delivery time is shameful. Don't believe the marketing hype.

Don't buy. Stick to Grohe.
I've put in many taps, mainly Grohe or Hans Grohe. So I know my tap.
Cross water Chrome plate failed after 4 years, cross water said I had used the wrong cleaning products, PLEASE....
ordered a new cartridge for a mixer tap, 1 month to arrive and the old valve wouldn't come out because hex screws soft.
They really aren't very good, style over substance.

VERY LONG WAIT TIME TO GET TO SPEAK WITH SOMEONE IN SALES, WHEN I DO GET THROUGH, IS NOT TO SALES!!

Sent incomplete order. Never reply to emails or enquiries to customer support hence the low score.

I recently had a minor issue with a Burlington accessory that I purchased. I initiated contact and was dealt with by your internal sales partner, Ian Callaghan.

Even though my product fell within warranty I was impressed by Ian’s commitment to going the extra mile. Communication was both clear and concise.

Not only was he attentive to my situation, having recently had hip surgery but updated me throughout the whole process, the outcome I was highly satisfied with.

Whilst they make brilliant taps and shower, getting hold of spare parts is a living nightmare. Client has a leaking MPro tap, require cartridge as the original one cracked. Simple job, right, nope, two weeks lead time to get it delivered, ordered it without realising that it's Crosswater's current terms and conditions, minimum 2 week lead time even though it's an in-stock item.

Having spoken to the client, we decided to rip out and put a temporary tap whilst we wait for the cartridge from crosswater. Would avoid crosswater until they resolve this delivery issue, so many other suppliers around.

Ian and Grace have been amazingly helpful on a number of occasions since our new bathroom was installed six months ago - their communication is second to none.

Every point is acknowledged and solutions provided - spare parts have been supplied and technical instructions sent via email. Nothing has been too much trouble.

For example, information on how to re-calibrate the temperature of our basin thermostatic taps and a new vanity unit door is on it's way to us, after developing a minor fault.

Many thanks to Burlington, the aftercare is fantastic and products are great too.

We ordered Crosswater basin and bath taps (amongst other Crosswater items) from two different suppliers. The bath taps were scheduled for delivery 24th- 30th October. On the 29th October we were told this would now be 4th November. On 3rd November we were then told it would be around 22nd November. This is a major delay. The basin taps (ordered through a different supplier) were then also delayed. Both suppliers stated this was due to problems at Crosswater. A few days delay is one thing but a whole month has seriously affected our installation. It is very difficult to reschedule a plumber, especially in the run up to Christmas. To now have to re-schedule at such short notice is an absolute nightmare. Meanwhile we have a bath, shower and toilet stored in our dining room which did arrive as promised from a different manufacturer, whilst we now wait for the taps. We can’t order the taps elsewhere as they match other items we have ordered. These taps have been on order since 18th October. How can we now trust the new dates we have been given? We have spent almost £1500 on Crosswater taps, shower kit, wastes etc. This serious delay has been very stressful and is not acceptable.

Terrible customer service, literally couldn’t give a f@@k about their customers. Wouldn’t bother as it’s overpriced too and with that lack of customer service there’s better options. I went for Vado instead as cross water could not fulfil my order

I’m very impressed with the response to my inquiry for a special tool I requested, 10 out of ten for Dan’s conscientious efforts.

I have unfortunately through two different Stockists purchased components from this company for a bathroom refurbishment.
I have now waited “patiently” for over 3 weeks from original scheduled delivery date for parts that leave me with no useable bathroom facilities at all. I have no shower to use as the profile bar that should have come with the glass shower screen was missing from the delivery, I have no flushing toilet as the bathroom fitter needs this profile to finish off the tiling and fit the unit around the toilet. I have no sink as the sink you delivered was smashed into small pieces due to being inadequately wrapped to protect it when the courier had it on his van. My bathroom project that should have been completed 3 weeks ago has no end in sight.
You have promised delivery of missing parts that have never materialised, even giving a timed delivery slot, which once again failed, now I am being told at least another 72 hours and I have zero faith that these new dates will be met.
Each day missed is causing huge inconvenience to my household and quality of life not to mention the additional expense to get my builder back if and when these parts arrive, who is already committed to another project.
Trying to speak to someone within your organisation is impossible and I feel sorry for your stockists / Distributors, that due to you not being willing to speak to the end user directly have to encounter your blatant lies on an almost daily basis, which they have to pass onto and receive the backlash from disgruntled Customers.
You are still stating on your on hold message when I try to ring that for orders placed on or before the 11th October they will be delivered by the 28th October, mine was ordered on the 7th October and here I am on the 31st October still waiting for this shambles to be resolved with no end in sight.
I chose your products expecting not only high end products due to the prices you are charging but also a top quality service. From what I have experienced you offer neither just false promises and lies. No contact, no apologies, and no compensation for the trouble you have caused me.
My Order Numbers are :-
68/1040934
68/1041332
6182 63986 (city plumbing stoke)
I will be seeking legal advise to get this matter brought to a conclusion.

So after receiving a response from Crosswater after writing this review, i was promised i would be prioritised to Monday 2nd November from a direct email from Angela Croucher yet still i am awaiting a response to my email asking for more information on why Mondays delivery was not complete..?

This is beyond a joke, how can you keep getting it so wrong.

LEGAL PROCEEDINGS AGAINST YOUR COMPANY HAVE COMMENCED !!!

I recently contacted the Bathroom Brands Technical team as I needed just a couple of replacement Burlington toilet pan floor fixings. I was promptly sent a link to follow to find the spares I required from a helpful aftersales advisor. Great customer service. Many thanks.