While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

2.8

Average

TrustScore 3 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

False promises to get you off the phone

I ordered a shower screen 3 weeks ago. When asking if it’s in stock I assured it was and will be delivered within 7 days.

Still no shower enclosure, promised it will be delivered yesterday. Still nothing. Can’t get through to anybody.

Happy to take my money though. No problems with there card machines.

December 3, 2024
Unprompted review
Rated 2 out of 5 stars

crosswater's quadrant shower enclosure…

crosswater's quadrant shower enclosure (caqds0900). Extremely difficult to assemble the frame. I used an experienced trades person and his assessment was the frame assembly was hard work. I was disappointed since crosswater is not a budget brand so one would expect the assembly to be better designed

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

So helpful!!

I recently had dealings with Cheyenne Anderson. She was so helpful and knew what she was talking about. I would recommend that if you need help from Crosswater, talk to Cheyenne.
Gay Amott

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

I was looked after by James in…

I was looked after by James in technical. (Southern) Very simply he communicated very clearly and in a manner that was very professional and friendly. This is becoming particularly rare in this day and age and so hopefully this feedback will reach him. It’s really does make a huge difference when business is conducted in this manner. Yrs gratefully Bruce Milburn (Fulham)

January 5, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look