Croudace Homes LimitedReviews 

656
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality and finish of the properties, often noting the high standards of craftsmanship and attention to detail in their new homes. The staff, including sales teams and site managers, are consistently praised for being helpful, professional, and friendly, making the moving process smooth and stress-free. Reviewers also commend the outstanding customer service, with many appreciating the quick responses, effective communication, and the genuine care shown by employees in resolving issues. However, some people were dissatisfied with the company's communication and perceived lack of decency, citing instances where agreed deals were withdrawn without clear explanation. A few other people also felt that the quality of construction was substandard, reporting serious defects throughout their homes and a lack of action from the company to address these issues promptly.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the efficiency,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness, efficiency,... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Location

Customers consistently note positive experiences with location, often highlighting satisfaction with new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A team of five Croudace employees came on a corporate volunteering day to Buzzworks Association beekeeping site in Hitchin. They were all extremely helpful and cleared and repainted some of our works... See more

Company replied

Rated 5 out of 5 stars

We moved into our lovely new home on Hermitage park two weeks ago! The craftsmanship of the property is fantastic and although still a building site, the estate is always clean and presentable w... See more

Company replied

Rated 5 out of 5 stars

Andy at the Brooks development came out to fix a few defects we had at the house, his work was nothing short of exceptional. He really went above and beyond making sure everything was rectified to the... See more

Company replied

Rated 5 out of 5 stars

I’m very happy with the service provided. The work was carried out to an excellent standard, and everything was handled professionally from start to finish. A special mention to Lukas, who complete... See more

Company replied


Company details

  1. Housing Development
  2. Home Builder

About Croudace Homes Limited

Written by the company

”Croudace”

Founded in 1946, the Croudace Homes Group is a residential developer. Croudace operates throughout the South East and enjoys a long and proud history of private ownership and financial stability.

Croudace homes range from affordable starter homes and apartments through to town houses and luxury family homes with up to six bedrooms. The primary objective of the company is to build high quality homes, backed up with excellent customer service. Croudace’s responsible approach to sustainability is matched by the company’s consideration of the environment, with developments designed with maximum green space and mature landscaping to create verdant outdoor space for the benefit of all.

The Croudace commitment to quality has been recognised by the many thousands of customers who have chosen to buy a Croudace home. The emphasis on quality and customer service has resulted in both consumer and industry awards for design, build quality and service.

The company has achieved the maximum 5 Star Award for quality and customer service from the HBF for twelve years in a row. The status of displaying ‘5 Star Builder Customer Satisfaction’ is a useful guide for potential customers to indicate the high standard they can expect from a Croudace home. The five star rating indicates that, over 90% of customers would recommend Croudace Homes to their friends.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

656 reviews

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4.7

All reviews

(656)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Vyne Park

Came down to Vyne Park recently and had my appointment with Stephanie, who showed me two house types which were great. She was very friendly and professional. The development at Vyne Park has a great feel, it is surrounded by nature. I was very impressed having lived in Basingstoke for the majority of my life. I will look to return next year once I am in a position to move. Thank you again

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

Marketing Suite Launch a poor show

We went to the Marketing Suite launch today at Weavers Gate, Codicote. It was a shambles. There was no proper parking, The pebble path on an incline was hard work, we were not offered any refreshment and the salesman was very disobliging. He did not seem interested in asking us questions and gave scant information. He said a brochure had been sent about the development. None was. He referred me to a QR code for a brochure scan. It was not about Weavers Gate.

We came away empty-handed, with an impression that this level of organisation and relevant information did not bode well for our interest in buying a property on this site. We live locally and were very interested.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Looking first home buyer

We have been looking for a new home and have been feeling so confused on where to start and we wondered into your site at The Brooks on Burghield Common. Upon arrival Sanaz was so welcoming and made us feel so comfortable, Marnie showed us around your beautiful showroom they both provided us all the information that we needed to get us off to a start to deciding. I would definitely be recommending friends who are looking to stop by as they both were so friendly and made us feel so comfortable.

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great sales team at The Brooks

Marnie and Sanaz at The Brooks were great. After getting lost on our way to Reading, we stumbled across this site. They were so welcoming! Thanks for the directions and what a lovley development! If we were looking to buy a house, we would definitely buy from you! Thanks ladies

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Vyne Park

We’re in the process of buying a house at Vyne Park and the whole team there have been fantastic, especially Charlotte. She has been knowledgable, approachable and personable every time we’ve met with her. It’s made the whole process much easier for us.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service from Lyn & Natalie

Visited Wisteria Gate Romsey and Lyn White and Natalie Lawrence the Sales Negotiators could not have been more helpful. Spent a long time with us showing us their lovely properties and the choices of interior finishes. Cannot fault them.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Alin is a star!

If there’s something strange, in your neighbourhood, who you gonna call. Call Alin! We moved into our new home a few months ago and like all new houses, there are some minor faults. Thankfully, Alin has been on-hand to fix seemingly any problem imaginable. He is the handiest of handymen, does everything with smile, and is a real gentlemen.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service with fixing the bathrooms, doors and plumber work in our new house from Lukas today. Very skilled, qualified and professional.
We are very happy with his work. We have recently moved to our new house and so many jobs needed to be completed. He has fixed them all and sorted out for us all.
Excellent work!

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Whoop whoop

After a shaky start (from our part), we have had nothing but exemplary service from Marnie and Sanaz. They have been very professional and courteous. We are looking forward to moving into our new home and its all with their help and support. Many many thanks

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

Marnie and Sanaz at The Brooks were…

Marnie and Sanaz at The Brooks were amazing when helping us to surprise our children with their new home. Throughout the whole process, Sanaz was so helpful and made the whole process stress-free. I can’t thank both ladies enough for helping us creating such a special memory.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Nikki and Steve have been amazing

Nikki and Steve have been absolutely brilliant. I have bought new builds before and I can honestly say they have been the best to date. Excellent customer service end to end and I have been super impressed by the quality of Croudace Homes and the aftercare. Really accommodating and super friendly. Thank you for everything and making my experience amazing both - I cannot thank you enough! All the best Sophie

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Three of us popped into The Paddocks…

Three of us popped into The Paddocks and were welcomed by Shiree and Daniela. Nothing was too much trouble, we were able to view several properties. The girls were so lovely and massively knowledgeable. They were a joy and made the experience relaxed and easy!

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Buying through Croudace

Buying through Croudace was made very straightforward and we completed on our purchase with great help from Lyn White. Always available to help in any way possible any issues we did have were quickly sorted by Lyn and she has continued to follow up on snagging jobs that have been required always getting them dealt with promptly

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

We recently moved to Wisteria Gate and it has been a great experience. Lyn is very knowledgeable and is always happy to help. It was a really smooth process from the first viewing to when we got the keys. The aftercare has also been good, Alin and Andy have both done a great job at fixing some of our snags.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

From the moment I engaged with the sales team at Croudace Homes, the experience has been nothing short of exceptional. Suzie Lamb, Marta Gargul, and Sue Wilson, demonstrated professionalism, warmth, and an unwavering commitment to ensuring a smooth home-buying journey.

The team’s responsiveness to inquiries, transparency in communication, and genuine care for customer satisfaction set them apart in the industry. They provided comprehensive information, guided me through every step, and made the entire process seamless and enjoyable.

It’s evident that Croudace Homes prioritizes not just building quality homes but also fostering lasting relationships with their clients. Their dedication to excellence is reflected in every interaction.

I wholeheartedly recommend Croudace Homes to anyone seeking a new home. Their sales team, led by professionals like Suzie, exemplifies what outstanding customer service should be.

April 1, 2025
Unprompted review

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