The videos and support were very helpful, as were the tutorial meetings. The process of setting up the page was straightforward and we had quick answers to our queries More flexibility over target... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This was my first time of using Crowdfunder, or anything like it. Due to all of the help videos and instructions I found it pretty straightforward to manage - though was still nervous hitting the "Go... See more
Company replied
Interface is a little tricky to navigate at first but the help is brilliant, good speed of reply with considered and genuinely helpful advice. The platform feels more flexible in the long run than o... See more
Company replied
Amazing platform that’s super easy to use and create a crowdfunding page. They are very transparent with fees and every option available to you. Payout happened in the time frame they gave with no iss... See more
Company replied
Company details
Written by the company
Crowdfunder gives you the tools, knowledge and support to make your crowdfunding journey a success. Whether you are raising funds for your charity, business, community or anything else, then we want to help you. Unlike other crowdfunding sites, we have millions of pounds of +Extra Funding available from our partners meaning your fundraising efforts could be substantially boosted.
Contact info
3 Southview House, St Austell Enterprise Park, Carclaze, PL25 4EJ, St Austell, United Kingdom
- support@crowdfunder.co.uk
- crowdfunder.co.uk
4.3
Excellent
3K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unimpressed that the 'tip' was enforced…
Unimpressed that the 'tip' was enforced at 10% minimum. If it can't be set to zero it's a fee not a tip.
April 14, 2026
Unprompted review
Reply from Crowdfunder UK
Hello Chris,
When making a pledge or donation, you have the option to leave Crowdfunder a tip. You can choose how much or how little you give, or if you want to tip at all.
You can do this by either using the slider to adjust the percentage or by entering a 'custom amount' which can be set to £0.00.
The tip is used by Crowdfunder so that we can help more projects. We do not charge any platform fees for projects that are charitable causes, not for profit and personal fundraisers. We therefore rely on the generosity of those that can afford it, to tip the platform.
We hope that you will continue to use Crowdfunder to support great causes in the future.
Warm regards,
Crowdfunder Customer Support
Reply from Crowdfunder UK
Hello Jools,
Thanks so much for taking the time to leave us a review!
We're delighted to hear you've found our platform easy to use. We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting our project owners.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
As a beginner I was guided through the…
As a beginner I was guided through the maze so I thank you so much for this help you have given to me
April 8, 2026
Unprompted review
Reply from Crowdfunder UK
Hello John,
Thanks so much for taking the time to leave us a review!
We're delighted to hear you've had the support you've needed from us in the support team. We work to continuously improve our platform and service.
Kind regards
The CrowdFunder Support Team
Great platform to support raising funds!
April 3, 2026
Reply from Crowdfunder UK
Hello Julie,
Thanks so much for taking the time to leave us a kind review!
We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting our project owners.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
No social media support for small projects…
Does not support small projects actively on social media.
April 1, 2026
Reply from Crowdfunder UK
Hello,
Thanks for taking the time to leave your review.
With hundreds of projects added to the site every day, we unfortunately are unable to promise to feature or promote any individual project.
We offer a lot of support and guidance to help project owners with promoting their project including webinars, our knowledge hub and guides. You can read more about the resources available here:
https://help.crowdfunder.co.uk/en/articles/5253118-what-resources-are-available-to-help-me-with-my-project
Kind regards,
The Crowdfunder Support Team
Once I got over my fear of setting it up...
Once I got over my fear of setting it up, it was very easy and the feedback of how the funding was going, was great.
April 1, 2026
Reply from Crowdfunder UK
Hello Tracey,
Thanks so much for taking the time to leave us a kind review!
We're delighted to hear you've found our platform easy to use. We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting our project owners.
We are here is you need any support!
Wishing you all the best,
The CrowdFunder Support Team
Really helpful support and very…
Really helpful support and very responsive. Great user interface as well and wasn't confused at all using the site.
March 31, 2026
Reply from Crowdfunder UK
Hello Hamza,
Thanks so much for taking the time to leave us a review!
We're delighted to hear you've found our platform easy to use. We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting our project owners.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
Very Positive Experience
Crowdfunder was very easy to use and the help and support we received from the team was quick and efficient.
March 31, 2026
Reply from Crowdfunder UK
Hello Ewen,
Thanks so much for taking the time to leave us such a kind review!
We work to continuously improve our support so it's great to hear our hard work is paying off and our project owners are having a positive experience as a result.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
Very supportive experience
Help was provided at every stage of setting up the project page. Ideas, instruction , motivation via videos examples and email help with a real person.
I felt very supported throughout the whole process.
March 31, 2026
Reply from Crowdfunder UK
Hello Amanda,
Thanks so much for leaving your lovely review!
We're delighted to hear you've felt supported throughout your project. We work to continuously improve our platform and support so it's great to hear our hard work is paying off and benefitting our project owners.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
Easy to use for first time crowdfunders
Very easy to use and looks engaging for supporters. Help guides are very handy. Prompt replies when emailing. A great first experience of crowdfunding!
March 14, 2026
Reply from Crowdfunder UK
Hello,
Thanks so much for taking the time to leave this kind review and congratulations on your first project!
We're so happy to hear you found our platform easy to use and got the support you needed when you emailed in. We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting our project owners.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
Clarity Clarity
March 16, 2026
Reply from Crowdfunder UK
Thanks for taking the time to leave us a review!
The page was quite easy to set up…
The page was quite easy to set up (Prize Draw page) and the on-screen assistance is very helpful.
March 17, 2026
Unprompted review
Reply from Crowdfunder UK
Hello David
Thanks so much for taking the time to leave your review!
We're so happy to hear you find our platform was easy to use to set up your prize draw.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
When i created the account I didnt know you would be charged
When i created the account I didnt know contributers would be chargd. I had lots of people tell me they did not want to contibute because of this. They paid me directly instead. What a shame.
March 14, 2026
Reply from Crowdfunder UK
Hello Danielle,
Thanks for leaving your feedback.
When making a pledge or donation, supporters have the option to leave Crowdfunder a tip. You can choose how much or how little you give, or if you want to tip at all.
You can do this by either the slider to adjust the percentage or by entering a 'custom amount'.
The tip is used by Crowdfunder so that we can help more projects. We do not charge any platform fees for projects that are charitable causes, not for profit and personal fundraisers. We therefore rely on the generosity of those that can afford it, to tip the platform. It's through voluntary tips that we can break even and can cover our staff costs.
We hope that you will continue to use Crowdfunder to support great causes in the future.
Warm regards,
Crowdfunder Customer Support
Crowdfunder is highly recommended!
The Crowdfunder page was so easy to set up. Without the ability to raise funds via Crowdfunder, we would not have raised the amount we did! Thank you!
March 13, 2026
Reply from Crowdfunder UK
Hello Lydia,
Thanks so much for taking the time to leave us a review! We are happy to hear about the success you've had with your project!
We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting our project owners.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
everything was perfect until the final…
everything was perfect until the final payment. The crowdfunder was to hrlp my friends son pay for my friends funeral. It raised £4,205 but because the final payments came after the funeral, i paid him early. This left me personally out of pocket when i didnt recieve all the money due to the commission you take that is not made clear at any stage.
March 9, 2026
Reply from Crowdfunder UK
Hello Neil,
Thanks for taking the time to leave a comment about your experience and I'm very sorry to hear about your loss.
Your fees will depend on the type of project page you set up, in this instance your project was a personal fundraiser so there are 0% platform fees charged by Crowdfunder. Here is a reminder of the fees:
Crowdfunder Platform fees: 0%
Third Party Transaction fees: 2.4% + £0.20 +VAT (per transaction)
When you set your page live, your fee structure will have been displayed along with our Terms & Conditions.
Information about all our fee structures can be found here: https://www.crowdfunder.co.uk/fees
If you need any further support, please don't hesitate to get in touch with our support team.
Kind regards,
Crowdfunder Support Team
Forget any anxiety about fundraising - Trust Crowdfunder to support you to a successful outcome
I have never tried to raise money for a community project and at the start I was fearful, anxious and doubted my ability to succeed. Crowdfunder have a series of videos to help you design your page. They hold training sessions which you can attend on line, where they share their experience and that of others who have raised funds. They help you plan and run your campaign, they emphasise the planning element, we undertook 6 weeks of planning and the fact we exceeded our financial target in less than 5 days proves following their advice works. We have now set a stretch target for things that will enhance our project with 5 or the 6 weeks still to go.
March 6, 2026
Unprompted review
Reply from Crowdfunder UK
Hello Mark,
Thanks so much for taking the time to leave this kind review!
We're so happy to hear you find our platform was easy to use and you found the videos helpful. We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting our project owners.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
Definitely recommended
A user-friendly platform, making it easy to set up a fundraising campaign, with all the legal requirements for GDPR and licensing built in. Our campaign, once shared on Facebook, was picked up by local and national press, which resulted in much higher than anticipated success! Useful tips on Crowdfunder about how to promote the campaign, and help is at hand if required. Easy to access donor data at the end to use with randomiser software, in order to fairly choose a winner. Would definitely recommend.
March 3, 2026
Reply from Crowdfunder UK
Hello,
Thanks so much for taking the time to leave us a review! We are happy to hear about the success you've had with your project in the press!
We're delighted to hear you've found our platform easy to use. We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting our project owners.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
The funding was not successful.
February 28, 2026
Reply from Crowdfunder UK
Hello Robert,
Thanks for taking the time to leave your feedback.
I'm sorry to hear about your fundraising has not been successful so far.
I can see you have emailed with my colleague earlier today to extend your project to give you more time to promote and share your project with your network and potential supporters.
If there is anything else we can help with don't hesitate to get in touch.
Kind regards,
The Crowdfunder Support Team
Crowdfunder was a great platform for…
Crowdfunder was a great platform for our film project. It was easy to set up the campaign and share it with supporters. The process was clear and user-friendly. A very helpful fundraising experience
February 20, 2026
Reply from Crowdfunder UK
Hello Ilker,
Thanks so much for your kind review and feedback about our platform.
We're so happy to hear you had a good experience with setting up your film project! Our team works really hard to ensure our project owners get the best possible service and experience.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
Reliable support and quick answers
Reliable support and quick answers. Highly recommended!
February 18, 2026
Unprompted review
Reply from Crowdfunder UK
Hello Gabriela,
Thanks so much for your kind review and feedback about the support you've received - the team will delighted to hear this.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
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