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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the platform for its efficient payment system, noting that rewards are processed quickly and reliably. Many people find the user experience enjoyable, appreciating the variety and frequency of available surveys. The website is often described as easy to navigate, contributing to a smooth overall service experience. However, some customers have expressed dissatisfaction with the customer service, citing issues with payment receipt and difficulties in resolving problems. A few other people also felt that the survey process could be frustrating, with frequent rejections or technical glitches that prevent them from completing surveys and receiving rewards.

What people talk about most

Payment

Reviewers highlight positive aspects of payment. Many customers praise the quick and easy payment process,... See more

User experience

People report positive experiences with user experience. Many consumers find the platform enjoyable and... See more

Website

Clients share positive opinions on the website, with many praising it as a great survey site that is quick... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Have used this survey site for a few years. Am still very pleased to make a bit of shopping money back from completing their surveys. Customer service personnel are also very helpful.

Rated 5 out of 5 stars

I have been a panel member for a number of years and have really enjoyed giving my opinion on a wide range of products and services. There reward are wide and varied and is easy getting to the payout... See more

Rated 5 out of 5 stars

Crowdology is one of the best survey sites you can use. Plenty of varied surveys although not all I can complete due to age or just not being the right candidate. However all that being said I love th... See more

Rated 5 out of 5 stars

I’ve been a survey panelist for a few years with Crowdology. The surveys are fairly frequent and varied. Once reaching the required amount for a voucher, it’s straightforward to redeem. The voucher is... See more


Company details

  1. Market Researcher

Information provided by various external sources

Want to earn little extra cash? Easy! Just 3 simple steps: sign up, give your opinions and get paid.


Contact info

4.2

Great

TrustScore 4 out of 5

444 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Failed Payment

I applied for a payment on 20th May 2024 and again the payment was shown as pending until 3rd June when it shows as failed.Again I have been referred to Cint ref "571901197 Panel Payment 125 10.00 GBP 2024-05-20 11:10 Panel payment Failed Tremendous GBP".This seems to happen each time I apply for a payment and is most Unsatisfactory.
Strangely at 8.55 this morning 4/6/2024 I have received an email enclosing the gift certificate.
I am applying for a further payment today and hopefully this will be paid without question to enable me to upgrade my eexperience.
Since Caroline became involved with my complaints I am pleased to confirm that the position has improved considerably and hopefully this will continue when further payments are requested.

May 20, 2024
Unprompted review
Crowdology logo

Reply from Crowdology

2/7/24
Hi John,
Looks like you've received 2 additional payment since issue in May.
I hope all is well!
Thanks
Caroline

4/6/24
Hi John,
I have checked your account and the £10 payment has been sent.
Please do let me know if you have any issues with the next payment.
caroline.knowles@savanta.com
Thanks
Caroline

Rated 2 out of 5 stars

Unable to log into my account

I cashed out £5 on 21st May 2024, and expecting payment into my PayPal account. Then today, I tried several times to log into my Crowdology account, and it keeps saying that my email address/password is not recognized even though my account details have not changed at all.

I then tried resetting the password but each time I tried, it didn't respond, just like my account never existed.

I'm very unhappy about this, as I liked doing the surveys. I've sent a message to Crowdology explaining the issue which I received a support number: 124952. This is very frustrating.

Since my review, I received an email from Crowdology saying that I need to contact CINT as they’re not able to help with my queries. So, I filled out a CINT form, as provided by Crowdology, explaining my queries and this was done on 24th May 2024 but I’ve not had any response from CINT or Crowdology. So, I still have not received the £5 payment owed and still unable to access my account.

I’ve tried again today, 6th June, to log into my account at Crowdology, following Caroline’s reply, but it still hasn’t been reinstated even though CINT had emailed me today that this had been done. It’s still an issue.

May 23, 2024
Unprompted review
Crowdology logo

Reply from Crowdology

2/7/24
I can see that you are now using your Crowdology account, which i assumes you still are not able to login. Your account is active, however you will need to validate it again. As below, I'd be happy to send you a link, if you contact me: caroline.knowles@savanta.com
Thanks
Caroline

7/6/24
Hello Jackie,
It sounds like you'll need to re-validate your account, please contact me directly so i can send you the link to do this: caroline.knowles@savanta.com
Thanks
Caroline

6/6/24
Hello Jackie,
Thanks you for providing more information, I have investigated your account and unfortunately the payment failed. I can confirm the payment has be re-credited to your account.
Please check and let me know if any problems.
Thanks
Caroline

Rated 1 out of 5 stars

money deducted

The same as the reviews below, i have had the same problems with money being deducted for no reason.

May 20, 2024
Unprompted review
Crowdology logo

Reply from Crowdology

11/6/24
Hello,
Unfortunately you have decided not to provide us with more information about your experience and therefore I'm unable to investigate this issue for you.
Regards
Caroline

Rated 1 out of 5 stars

Customer services takes it personally

As you can see from the reviews down below how Caroline takes things personally.
Other sites have screening out issues but the customer services are amazing and very professional unlike crowdology so please stay away from this site as Caroline takes it personally when you point out the facts.
This site is dodgy so be careful

May 21, 2024
Unprompted review
Crowdology logo

Reply from Crowdology

Hi,
Thanks for your review.
Have a lovely afternoon
Caroline

Rated 2 out of 5 stars

Excluded

I am invited and reminded to enter surveys on a daily basis and yet I hardly ever manage to complete one as I am either screened out before answering an initial question or being excluded during the survey. It is very frustrating and I am thinking of leaving once I have accrued enough points to achieve a reward.

May 17, 2024
Crowdology logo

Reply from Crowdology

18/5/24
Hi Brian,
Please contact me directly: caroline.knowles@savanta.com so i can investigate this issue
Many thanks
Caroline

Rated 1 out of 5 stars

Cint have now lifted the ban that I was…

Cint have now lifted the ban that I was somehow placed under but still cannot log in. Have emailed Crowdology no response. No doubt they will threaten to have this review removed if I don't provide them with my details ( which I already have)

May 9, 2024
Unprompted review
Crowdology logo

Reply from Crowdology

18/5/24
Hi,
Please get in touch with me directly, so i can investigate this issue:
caroline.knowles@savanta.com
Thanks
Caroline

Rated 1 out of 5 stars

Nothing but a scam

Don't waste your time with the surveys as they don't pay out. Tell you to wait for rewards email but never receive it. They can't say it's an incorrect email cos I recieve several emails a day with surveys from them. Scam company

March 16, 2024
Unprompted review
Crowdology logo

Reply from Crowdology

Hi,
The email address you have provided does not have a Crowdology account. Therefore, I'm unable to help with this query.
Thanks
Caroline

Rated 4 out of 5 stars

Thanks For giving my account back

Thanks For giving my account back
Lately But Crowdology complete their promise.I got back my account after a huge waiting. Satisfied.

March 20, 2024
Unprompted review
Crowdology logo

Reply from Crowdology

Hi Adam,
I'm glad the team were able to resolve your issue!
Have a lovely week
Caroline

Rated 1 out of 5 stars

Houston...we have a major problem

Houston...we have a major problem! Like many other UK users below, there's something seriously wrong at Crowdology UK. Since the start of 2024, surveys have, without warning, completely stopped. No invitations. Nothing. Try logging into your account? You get an error message saying 'Please try again — email or password is wrong'. Ummm...no it isn't! Try contacting Crowdology 'support'. You'll receive an auto-reply within seconds with your support ticket number and a promise to contact you within '5 working days'. Guess what? Well over '5 working days' later, no response from 'support'. Nothing. Zilch. Nada. So, in summary: No surveys. No notifications. Unable to log in to the website. No response from Crowdology 'support'. As they state on their website: 'We reserve the right to terminate your account and/or cease to operate the Crowdology platform and provide access to services on the Crowdology platform at any time immediately and without cause and with or without notice'. Which looks to be exactly what Crowdology has done! I'd urge anyone who reads this to be EXTREMELY careful dealing with Crowdology.

Update 1: I eventually received an e-mail reply from Crowdology support (dated 18/03/2024) 13 days later. As other reviewers have already reported many times, Crowdology support said it was nothing to do with them. My account had been 'flagged' by CINT (no explanation/reason why, no evidence to support their decision, etc, etc). Crowdology said it was all CINT's fault and nothing to do with Crowdology. If I wished to ask CINT to review their decision, I'd have to contact CINT personally. Crowdology supplied the CINT contact e-mail address and I've requested a 'review' from CINT....I'll update if I ever receive a reply from CINT!

Update 2: I e-mailed CINT on 18/03/24. I received a lengthy reply 26/03/24 stating in part, '...following a thorough review of your account and associated activities, our team has decided to reinstate your panelist account'. The CINT e-mail neither states what it was that I did that was wrong, nor when I did whatever that was wrong. I tried to log in to my Crowdology UK account after receipt of CINT account re-instatement but was unsuccessful. For anyone else reading this, you will not be able to log in to your Crowdology UK account until Crowdology support supplies you with a special 're-validate account' hyperlink to re-set your p/w. This was done the same day by Crowdology support. Summary: my CINT account has been re-instated as has my Crowdology UK account. I still have no idea what it was and when it was that I did something that was wrong!

March 5, 2024
Unprompted review
Crowdology logo

Reply from Crowdology

Hi Robert,
I'm glad CINT were able to reinstate your account, and you've been able to complete surveys again.
All the best
Caroline

Rated 1 out of 5 stars

Failed payment

I have complained many times that my payment has failed and received no response

February 27, 2024
Unprompted review
Crowdology logo

Reply from Crowdology

Hello,
The last payment you requested on 29th Feb, was successfully delivered into your PayPal account:
4.00 GBP 2024-02-29 04:20 Success PayPal UK
Regards
Caroline

Rated 1 out of 5 stars

254 SURVEYS, diamond

Crowdology, through Caroline, is making false claims. I’ve checked my account and the balance is £0, so no refund was made.

It’s frustrating that I can’t upload proof here, as it turns everything into claims vs. claims instead of facts. Trustpilot should allow evidence to prevent this.

Edit: I have not received any money nor do I have access to my account.

Response to Caroline: Does it make sense to you that over 60 of my surveys have been flagged after months of being a top surveyor? Suddenly, they decide not to compensate me for the hours I’ve spent working and answering questions truthfully. How is it possible that every single one of the last 60+ surveys was flagged? I believe you’re aware that this is part of a larger scam, and karma doesn’t overlook such actions. You are directly involved in this. Good luck with your job, because it seems that scamming people is exactly what you do.

I see you’ve included some of your emails in your response. Should I also start pasting the dozens of emails I’ve sent you that have gone unanswered?

Dealing with Crowdlogy has been a headache from the beginning. Every time I've requested a payout, I've had to chase them down, and even then, it took over a month to receive my payment. They now owe me money since November, citing supposed quality issues flagged by Cint for all of my surveys as an excuse to withhold payment. They've gone as far as removing all funds from my account, and they've failed to provide the extra bonus promised for tests taken in December.

Their claim that 100% of my surveys were flagged raises serious doubts about their competence. Do they even know how MANY surveys I had to take for that money? Countless hours, all for a modest increase in income due to rising living costs and personal challenges. I've repeatedly requested EVIDENCE to support their claims but received nothing in return.

With a bachelor's degree in communication and 15 years of diverse work experience, I expected to be compensated for my professionalism. Crowdlogy has proven to be the worst survey company I've ever encountered. Dealing with them has been nothing short of painful, and I strongly advise against anyone considering working with them.

November 24, 2023
Unprompted review
Crowdology logo

Reply from Crowdology

23/2/26
Hello Val,
The last time you signed into your account was 3/9/24, as explained below your £4.96 was credited on the 3/9/24.
Please do not make false accusations.
Regards
Caroline

5/9/24
I have spoken to CINT on your behalf and they have lifted the ban on your account, and also credited the failed payment back into your account.
Regards
Caroline

17/5/24
Hi,
Unfortunately, your survey responses, returned an outcome of 'Quality Terminate', this happens when your survey answers are not in line with your profile data. Therefore, because we are unable to use your data in the research your account was suspended by CINT.
If you would like this decision reviewed, please contact me directly: caroline.knowles@savanta.com
Regards
Caroline

26/3/24
Hi Val,
Unfortunately I have not received an email from you, to help investigate this issue for you.
Regard
Caroline

22/3/24
Hi Val,
Thanks for getting in touch, We'd like to investigate this issue for you. Please contact me directly: caroline.knowles@savanta.com
Thanks
Caroline

Rated 2 out of 5 stars

Joined last week

Joined last week, redeemed my £4 and they said they'd email me soon and I haven't had an email.

Not sure what the process is on receiving your rewards to PayPal but it didn't even ask my PayPal details.

February 2, 2024
Unprompted review
Crowdology logo

Reply from Crowdology

17/5/24
Hi,
The email address you have provided is not associated with a Crowdology account. Please re-confirm your email
Thanks
Caroline

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