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Crowntours Reviews 312

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TrustScore 5 out of 5

4.8

Tour Operator
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, enthusiasm, and ability to make historical information engaging and easy to understand. The overall organization of tours is frequently highlighted as excellent, with many people appreciating the smooth coordination from start to finish, contributing to a relaxed and enjoyable experience. The service provided is often described as outstanding, with consumers noting the efficiency and ease of their overall experience, and the positive impact of small group sizes. However, some customers also noted issues with tour logistics, including guides arriving late or being difficult to locate at meeting points, leading to missed time slots or confusion. A few other people also felt that the product, specifically the audio guide, was impossible to download, and some experienced tours being rushed through certain attractions.

What people talk about most

Staff

People report positive experiences with staff, particularly praising tour guides for their extensive... See more

User experience

Users describe positive interactions with user experience. Many reviewers found the experience informative,... See more

Service

Reviewers highlight positive aspects of service, often praising the tour guides for their knowledge and... See more

Location

Consumers generally find the locations to be positive, with many praising tours of the Colosseum, Roman... See more

Product

Customers consistently note ambiguous experiences with the product. Some found it better than expected,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently visited Barcelona and joined Crown Tours to explore Park Güell and the Sagrada Família. It was such a wonderful experience! Everything was perfectly organized, and the guides were fantastic... See more

Rated 5 out of 5 stars

I had several tour experiences with the Crown Tours Company both in Rome, other parts of Italy and in Barcellona. Everything is very smooth and easy, especially for finding the meeting point an... See more

Company replied

Rated 5 out of 5 stars

We were given clear instructions on where to meet, which was followed up with reminders to be on time. We arrived 5 minutes before our check in time and the guide was already waiting She took us o... See more

Rated 5 out of 5 stars

Great Colosseum Tour with Giuseppe and Crown Tours We did the Colosseum tour with Giuseppe and it was a really great experience. Even though it was 1 PM and the sun was very strong, he made the... See more

Company details

  1. Tour Operator

Contact info

4.8

Excellent

TrustScore 5 out of 5

312 reviews

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Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Tara was fantastic

Tara was fantastic. She was exceptionally knowledgeable, funny and extremely clear. We attended with our 2 children and she was so patient with us and made is extremely accessible. What a tour! Highly recommend.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Guiseppe from crown tours was the best guide for tye colosseum

Guiseppe was the most knowledgeable tour guide we have ever experienced, he made the whole tour seemless and was super interactive for all 25 of us.

We enjoyed all the history that he provided would highly recommend using crown tours and if you have guiseppe you will not be disappointed 🇮🇹🤌🏼

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing tour guide

Amazing tour guide! Knowledgeable and pleasant at the same time! Took us through an amazing journey in ancient Rome without rushing things.Great experience! Highly recommended!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent tour

Excellent tour , Ile was very informative and took her time explaining everything . Would definitely recommend

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Our family had an unforgettable…

Our family had an unforgettable experience visiting the Colosseum, and a huge part of that was thanks to our incredible guide, Bianca. From the very beginning, she impressed us with her depth of knowledge and passion for history, bringing the ancient site to life in a way that was both engaging and easy to understand.

What truly stood out was how she handled an unexpected situation during the tour. With calm professionalism and a positive attitude, she managed everything seamlessly, ensuring that our experience was not disrupted at all. That level of care and dedication made us feel truly looked after.

Bianca was also wonderfully interactive, keeping both adults and kids involved throughout the tour. She answered all our questions with enthusiasm and made the entire experience feel personal and memorable.

We couldn’t have asked for a better guide—highly recommended for anyone looking to explore the Colosseum in a meaningful and enjoyable way!

March 26, 2026
Unprompted review

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