Croydex Reviews 137

I'd like to that Alison for her help. A missing part replaced, no questions asked. Fantastic service.

I had a few issues with a toilet seat purchased on Amazon from the company Croydex, I contacted them by email and received prompt reply’s on both occasions. They went beyond expectations and resolved my issues with full satisfaction.

Firstly, we bought a selection of Croydex bathroom accessories years ago, and the quality is second to none. They still look as good today as the day I fitted them. Recently, a friend's child managed to pull the toilet roll holder off the wall (I used the glue provided to secure it to the wall, as I do not like to drill into tiles) and I did not have a spare tube.
I contacted Croydex to see if after so many years they still provided the adhesive, and if so, how much it would cost.

Tracey from Croydex responded in less than a day, offering to send me a tube free of charge as a gesture of goodwill.

So, not only are their products first class, so is their customer service.

There is a saying, 'You can only speak as you find,' and therefore, given my experience with Croydex, I can only highly recommend them, and should there come a time I will replace my bathroom fittings, Croydex will be my first port of call.

Croydex customer service surpassed our expectations when we found that the plating was starting to peel on our shower basket. The problem was resolved the day after our initial contact.

Bought a toilet seat, looks lovely and was so simple and easy to install. Have supported this company for years and never been let down. Customer service surpasses all levels of expectation and I cant see me ever buying from another.

Very prompt and positive response! Our query was resolved within 24 hours.

A few weeks ago I bought a Croydex soft close toilet seat from Screwfix to replace a damaged one. In my haste to fit it I managed to push one of the rubber fixings through the hole in the pan & lost it, as this was a back to the wall pan!
I contacted Croydex Customer Services & explained what had happened & within 2 days I received 2 more rubber fixings, 1 to actually do the job & the other in case I managed to loose the first 1 again!
The actual fitting of the seat was extremely easy after the plugs had been inserted, thanks to the spacing bar that was supplied with the seat. This ensures that the holes in the hinge accurately line up with pins fitted to the pan. As a result of the very good customer support & the ease of fixing I have subsequently replace the seats of 2 other toilets that were showing their age.
I highly recommend both the product & the excellent Customer Service team.

Great customer service on an item purchased through Amazon. Replacement part being sent - no quibbles.

I misplaced the hardware pack for my new cabinet. Croydex immediately responded to my request for a solution. They airmailed the brackets to me in the US from the UK. Who does that?! Thank you! Tracey Higgs helped me out.

The telephone service given by Alison was exceptional! She was helpful, efficient and friendly! Very well done!

Good service and advise when I called ref to my purchase flexi fit towel rail and toilet roll holder

Lovely shower basket with a five year rust free guarantee! Sadly I’m now on my 3rd one in 9 years and they have all gone rusty before the five years is up.
Emailed the company today and am waiting for a reply!
Company have offered me a replacement basket which I’ve accepted and hope I won’t need for 5 years!

We purchased a 48 inch medicine cabinet for our bathroom. It transformed our drab space, and we are so happy with the quality and ease of installation. One shelf was dented during shipping and customer service promptly replaced the part. We are very satisfied.

Bought Croydex LARGE sticky pads for £5.58. Today the package duly arrived and I couldn’t believe what I had paid £5.58 for! It’s an absolute joke. They are definitely not LARGE!! On the website it does not give size but what I received was four tiny slithers of sticky tape which from what I can see, will be totally useless for the job I bought them for.

Would definitely never buy anything from this company again. I would stay away from this company.

According to the box, the Flexi Fix "always fits". It didn't fit my toilet. It "never slips". After 20s of pressure, the pads made no attempt to grip. I am disappointed

Bought a Croydex illuminated bathroom cabinet via Amazon, the switch is broken so it won't illuminate. Contacted Croydex for a spare part which they don't supply, they said won't do anything to rectify the issue and its Amazons fault. Typical not my problem response from a manufacturer, if you make something and its faulty you should be liable to fix it.

Bog seat, bog easy.

Really easy to do.

Got from Wickes. All the parts in the box. Took about 15 mins.

Bought the top of the range expensive bath mat. The rubber spikes are so hard it is painful to stand on. You could not sit on this mat in the bath.

We have two Croydex triple shower dispensers. After having a new shower we need to re attach them. Contacted Croydex Customer Service answered the same day. I could buy the pads online, which I did and there were no delivery charges. The adhesive is not available for sale but was told they would send me some free of charge. Confirmed the next day that it had been sent out first class. Great service, could not have asked for anything better. Polite, helpful and nothing was too much trouble. What a refreshing change in this day and age. Nothing but praise for them.

I contacted customer service regarding an issue I had with one of the products, customer service sorted my issue and replaced my item.
They provided good customer service and the replacement arrived with two days