Crua Outdoors Reviews 

426
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Best blanket I've ever owned / hope to own. Stiching did not hold up well to repeated but careful machine washes - (after almost 2 years of almost nightly use). Emailed support - my request resulted i... See more

Company replied

Rated 1 out of 5 stars

Bought two Crua culla maxx 3 insulated inner tents on Amazon $350.00 a piece and when I went to order the crua culla max tent they were no longer available to purchase anywhere since they went out of... See more

Rated 5 out of 5 stars

I'm now in to year 3 of ownership, and this tent has not let me down one bit. This summer we have endured some torrential thunderstorms and fairly high winds while camping, and this tent has once... See more

Company replied

Rated 5 out of 5 stars

The company support team is exceptional in their communication and follow through. The gear is high quality and nice to see the company continues to invest in their product line. I own the Core tent,... See more

Company replied

Company details

  1. Camping Store
  2. Fishing Store
  3. Hobby Store
  4. Hunting Store
  5. Recreation Center

Written by the company

Crua Outdoors has a simple mission: build the world’s most comfortable, strongest tents, and send them out into the wilderness to give hunters and campers the best night’s sleep they’ve ever had outdoors. The secret? Our patented insulation technology. Head off on a hunting excursion, fishing trip or an outdoor family adventure, and we’ll keep you warm in the winter and cool in the summer. All year round, it’s a dark, quiet and comfortable tent. Our original was one heck of an over-engineered tough tent, so we built a few more Crua products – a lightweight Crua tent for your backpack, a six-person Crua for your mobile base camp, a three-person Crua for short stays, and a semi-permanent Crua for large groups. Years of fault free service in the most challenging weather conditions. Guaranteed.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

426 reviews

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4.4

All reviews

(426)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Having had a phone call from Tarah within 2 hours of my review being posted I am now very confident that I believe things will be sorted and that CRUA are very much back in my good books.

I have not had my tents plus many add-ons yet.
I keep hoping and emailing trying to get to a correct invoice total.
I don’t want to pay any shipping costs as I am hopefully going to collect all the goodies from Ireland, and hopefully very soon please CRUA!,
Dom

October 20, 2021
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Reply from Crua Outdoors

Hi Dom,

Thank you for sharing your recent customer service experience with us.
We look forward to you receiving your AER shortly.

Thank you for the support.

Best wishes,
Niamh
Crua Team

Rated 5 out of 5 stars

Crua Cocoon

We recently purchased our cocoon from Crua and were able to use it on a camping trip with friends. Our cocoon set up easily and we placed it inside our existing larger tent from another company. On this trip, we unfortunately experienced a freakish storm with sustained winds of over 40 mph, and gusts in the 50/60mph range. Happy to report that our cocoon was the saving grace of the trip as we (my two young boys and I) took refuge inside and felt protected from the elements as the storm raged on around us. We couldn't have been happier inside the cocoon. Although the weather was difficult, our cocoon made it tolerable. I couldn't recommend the cocoon enough!

October 19, 2021
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Reply from Crua Outdoors

Hi Ed,

Thank you for sharing your recent camping experience with us. We are delighted to hear your Cocoon protected you and your family from the elements. I hope you enjoy many more camping trips with your Cocoon.

Best wishes,
Niamh
Crua Team

Rated 4 out of 5 stars

The tent was amazing

The tent was amazing! However after going down some rocks I noticed the bag for the tent got torn up a bit after only the first hike

October 7, 2021
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Reply from Crua Outdoors

Hi Kevin,

Thank you for sharing your feedback with us we really appreciate it.

I am very sorry for the inconvenience. I will arrange for a replacement bag to be sent you asap.

Best wishes,
Niamh
Crua Team

Rated 5 out of 5 stars

Crua Hybrid Set… outstanding!

I’ve used the Crua Hybrid Set a dozen nights at multiple sites while motorcycle camping in a variety of weather conditions in 2021. Hammock/tent, rain fly, mattress & sleeping bag are ALL thoughtfully designed & well-made with quality materials. The product videos were helpful, delivery time was good, and the company & customer service, from my experience, has integrity & pride in its reputation. I would not hesitate to buy from Crua again. Highly recommended. - RichC

October 1, 2021
Unprompted review
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Reply from Crua Outdoors

Hi Rich,

Thank you very much for sharing your feedback with us.
You have put the Hybrid to the test in many different conditions.

Thank you for your support.

Niamh
Crua Team

Rated 4 out of 5 stars

Crua stands behinds its products

The Crua Duo Maxx is a very good tent in just about every way. I loved it. It's durable and easy to set up and functional in every way I'd want. But I'm not sure about its ventilation. I used it all summer on a cross country camping trip from coast to coast--with some nights in the forties and some in the seventies. My wife and I would wake up to wet walls almost every morning. I'm not sure why. The tent is just as dry as it claims to be, as long as we're talking about keeping the rain OUT. But we often woke up to wet walls (from our own breath/body heat). I wonder if the chimney style ventilation seems to have a design flaw somewhere.

After posting this review, however, Niamh from Crua reached out and talked to me about my issue. She said she'd never heard a similar complaint. So maybe what I experienced is a one off. I don't know--but I was very impressed with her seriousness and her desire to help make things right. I like the tent--didn't want a return or anything since I plan to keep using it. She offered as much, but I wasn't interested since the positives were enough to keep me using it. I thought there was a design flaw, but if I'm the only one experiencing this maybe . . . I'm just full of hot air?

September 23, 2021
Unprompted review
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Reply from Crua Outdoors

Hi Scott,

Thank you for sharing your feedback on your Duo Maxx with us. It's disappointing to hear you are not fully satisfied with your Crua purchase.I have sent you an email I would like to discuss the above with you. I do believe you are referring to an older version of the Duo Maxx.

Niamh
Crua Team

Rated 4 out of 5 stars

Combo Maxx tent

I ordered the Combo Maxx tent after doing a lot of research on it and was excited to use it this summer. Because of shipping delays, I did not receive it until four months later. During this time, my emails were always responded to whether they had new information to give me or not. After I finally received my tent and used it - I was amazed. Everything I had heard about the Crua products was true. The construction and materials are of the highest quality and all the small details have been thought out. After I shared with Crua how much I loved the tent, but was frustrated with my long wait, they did what it took to make me happy. I highly recommend Crua not only for their products, but their customer service as well.

September 16, 2021
Unprompted review
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Reply from Crua Outdoors

Hi Ron,

Thank you very much for sharing your recent experience with the team here in Crua. I am very happy to hear that your Combo Maxx met your expectations.

The delays have challenged our business a lot in the last 18 months.

Thank you for your support.

Niamh
Crua Team

Rated 5 out of 5 stars

Crua responded immediately to my…

Crua responded immediately to my overcharge on customs dues. They offered to reimburse me ,no questions asked. To be honest..this was caused by that cargo ship going aground...many companies had issues! Well thank-you Crua! I appreciate the service...and LOVE the products!!

September 15, 2021
Unprompted review
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Reply from Crua Outdoors

Hi Tim,

Thank you for sharing your recent expereince with us here in Crua.
Happy camping!

Niamh
Crua Team

Rated 2 out of 5 stars

Still waiting……

I’ve been waiting on my order for months now. I order a crua tri back in mid July. The expectation was for the tent to be shipped in august, but received no update on my order until late August mentioning the delay is due to a quarantine in the area of where the poles are manufactured. I just received a call the following week confirming the tent is all ready to go and will be expedited to me directly from the manufacture that week but when emailed from the customer service in Ireland the following day, they said it will be an additional two weeks. I was excited to hear it’s on its way, but my hopes were too high I presume. If you’re planning a trip for colder weather, I would not plan until the tent has arrived. The communication seems to come from two different sources so there must be a disconnect somewhere regarding timeline/ expectations on ETA.

September 14, 2021
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Reply from Crua Outdoors

Hi Gavin,

Thank you for taking the time to write your review. We appreciate your understanding regarding the delays in fulfilling your Tri order.
There have been many challenges logistically over the past 18 months.

Your Tri will be delivered shortly. We look forward to you camping in Montana in the near future.

Best wishes,
Niamh
Crua Team

Rated 5 out of 5 stars

Great Quality!

Super quality tent & cocoon! Can't wait to try it!

September 11, 2021
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Reply from Crua Outdoors

Hi April,

Thank you so much for taking the time to review your Culla we really appreciate it.

Best wishes,
Niamh
Crua Team

Rated 5 out of 5 stars

Great hammock, great customer service 👍

This hammock is high quality and I'm sure it will last on many camping trips. They've really worked out the kinks since the first model. I had some issues with the first model so Crua sent me a free hammock to replace it! The customer service was friendly, quick to respond and helpful. I love my new hammock so much that I bought one for my dad for his birthday. We're both avid hammockers and he loves the hammock as much as I do. Happy hanging!

September 10, 2021
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Reply from Crua Outdoors

Hi Strat,

Thank you for sharing your feedback with us here in Crua. Unfortunately, duty charges at the border are outside of our control. I do understand this is a lot of money to pay in duties. I will raise this issue with the team in Crua.

Best wishes,
Niamh
Crua Team

Rated 5 out of 5 stars

Awesome Tent

We became nomads for 9 weeks this summer living out of our CruaTri extreme weather tent. This tent keeps you dry, warm and comfortable through any weather. This product is a clear standout from the others and we always get asked about where it is made. We do our best to get you business.

We especially enjoy the patio. Nothing beats sipping a cold one on the Crua patio after mountain biking!

September 6, 2021
Unprompted review
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Reply from Crua Outdoors

Hi KM,

Thank you so much for taking the time to review your Tri we really appreciate it.
Sounds like you are having a great Summer. Thank you for spreading the word about Crua products.

Niamh
Crua Team

Rated 4 out of 5 stars

Love the product

Love the product, my 3rd purchase from Crua. Innovative and quality construction.

Wish they would use a different shipping company for Canada as the one used cost an additional $100 over what other options would cost.

August 28, 2021
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Reply from Crua Outdoors

Hi Dave,

Thank you for taking the time to review our Crua Modus we really appreciate it.

I will look into this further for you as we have a lot of Canadian customers.

Best wishes,
Niamh
Crua Team

Rated 2 out of 5 stars

Took forever to receive had to contact…slow shipping

Took forever to receive had to contact PayPal

August 25, 2021
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Reply from Crua Outdoors

Hi Jon,

I am very sorry for the delays in fulfilling your order. We expereniced challenges with our supply chain in recent months. We are working hard to ensure these issues are resolved going forward.

Niamh
Crua Team

Rated 5 out of 5 stars

Great customer service experience

Great customer service experience. I recently made a purchased. In they were able to assist me with all of my questions before making the purchase right away. Keep up the great work

August 20, 2021
Unprompted review
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Reply from Crua Outdoors

Hi Kevin,

Thank you for taking the time to review your recent experience with the team in Crua. Very happy to hear you had a very positive experience with our team.

I hope you enjoy your Loj.

Best wishes,
Niamh
Crua Team

Rated 5 out of 5 stars

I'm now in to year 3 of ownership

I'm now in to year 3 of ownership, and this tent has not let me down one bit.
This summer we have endured some torrential thunderstorms and fairly high winds while camping, and this tent has once again proved to be a fantastic investment.
We have encountered other campers who didn't make the investment, and were cold, wet and annoyed that their holiday had been 'ruined' by the weather.
There is no such thing as bad weather, only bad equipment.
A brilliant tent, Crua.
Thank you.

August 15, 2021
Unprompted review
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Reply from Crua Outdoors

Hi Martin,

Thank you for sharing your feedback with us on your Clan set.
Sounds like you have put the set to the test for sure.

Best wishes,
Niamh
Crua Team

Rated 5 out of 5 stars

Perfect sea kayaking tent in wet environments

I bought the Crua Duo Max tent this summer to use on an 8 day sea kayaking trip in Glacier Bay National Park. It rains heavily here and can be very windy. I wanted a tent with plenty of room for 2 people with a large vestibule for wet gear. I compared big brand name tents against this relatively unknown brand(to me) and decided to try it. I was not disappointed. The tent was completely waterproof and the vestibule allowed plenty of space to leave wet gear and not take it into the sleeping area. I love that you don’t need a fly or a ground cloth. It is the perfect tent for me for sea kayaking adventures.

August 5, 2021
Unprompted review
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Reply from Crua Outdoors

Hi Laura,

Thank you for sharing your experience of your recent Crua purchase with us.
Great to hear the Duo Maxx performed so well.
Enjoy the kayaking.

Niamh
Crua Team

Rated 5 out of 5 stars

Crua Xtent Maxx

1 + 9 straight days in Crua Xtent Maxx with my wife and son in Hanko Archipelago, Finland. First night was with my son and daughter on a friend’s island using just the inside tent in the raised position. Very easy to pitch, has lots of room and obviously you get fresh air and see the stars. Lovely. Then in real use in the Archipelago. With my wife and son there’s not much room for gear but for sleeping there’s plenty and you can use the Culla inside it (have thus far only tried it at home). My wife and me switched between the tent and hammock so with only one adult and child there was enough room for gear and to sleep comfortably. There are three zippered ventilation openings for fresh air. During our trip it rained very heavily (one stormy day as well) on three days and nothing leaked nor were there even any condensation. Very, very nice. The porch mode is great and in the raised position there’s enough head room for an adult person to stand. To be honest I have easier tents to pitch and I consider Xtent a more technical tent but it does offer immense value with the functionalities, versatility and weather proofness. And after pitching it a few times it only takes a minute or two to have everything in order. I’m more a hammock person but I think I’ll use Xtent with Culla during Fall and Winter trips with my kids. As I live in Finland it does get really cold and it can rain a lot. I’m sure Xtent will serve us well and become a valued piece of gear. Thus far I’m impressed.

August 5, 2021
Unprompted review
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Reply from Crua Outdoors

Hi Sami,

Thank you so much for sharing details of your recent experience of the XTENT with us. Lovely to hear you are creating many memories with your family while camping.

Best wishes,
Niamh
Crua Team

Rated 5 out of 5 stars

Koala hammock and stand

I recently purchased the Koala hammock and stand. The hammock is so lightweight, yet it can take the weight of our whole family, I was very pleasantly surprised by how strong it is. It also packs up very small, so easy for travelling.
I also bought the stand as wanted to be able to use the hammock in the garden, where we don’t have tree to tie it to. It’s so sturdy, very happy with it.

July 28, 2021
Unprompted review
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Reply from Crua Outdoors

Hi Dearbhla,

Thank you for sharing your review and great feedback we really appreciate it.
I hope you are enjoying relaxing in your Hammock in your garden.

Niamh
Crua Team

Rated 5 out of 5 stars

Friendly and professional service

Happy to have received a Crua Duo tent we purchased. It arrived sooner than I thought it would and pleased to say that our first experience setting it up was a breeze. Looking forward to many happy weekends camping. Thank you Crua.

July 27, 2021
Unprompted review
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Reply from Crua Outdoors

Hi Shannon,

Thank you very much for your feedback on your recent Crua purchase.

Enjoy the camping!

Niamh
Crua Team

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