CruiseAway Reviews 9

Over the past few months, I understand that the situation has been very challenging due to the war, which unfortunately led to the cancellation of our trip. I can imagine that your team has had to manage a large number of customer concerns and requests during this difficult time, and I truly appreciate your efforts.

I am aware that there have been some complaints online; however, from my personal experience, I found your service to be supportive and understanding under the circumstances.

In particular, I would like to express my sincere appreciation to Ms. Nathalia Rayfield. She has been very kind, patient, and helpful throughout the process, and her support made a big difference to me.

Overall, I would rate my experience 4.5 out of 5 stars.

Thank you again for your assistance, and I look forward to travelling with CruiseAway in the future.

I would like to thank Dean Jones from CruiseAway for all the help he gave us in booking our cruise.
I would like to personally thank you for the exceptional effort you made last Saturday morning to help get my wife and her friends onto the cruise at such short notice. With departure only a week away, I truly appreciate how you were able to make what felt like the impossible happen.
Your professionalism, knowledge, and dedication were evident throughout the process. Being able to organise the two cabin bookings and hold the staterooms for us so we could finalise everything made the entire experience smooth and stress-free.
It’s rare to encounter such attentive and capable service, and I only wish that all dealings with cruise companies and travel agencies were as straightforward as this. Your genuine care and the way you support your customers really stand out.
Thank you again for your help. I wish you every success in your career as a travel consultant.

Mediterranean cruise. Wow the agent Harvey was amazing assisted in more ways than I thought about. He carefully explained everything to me and then helped me decide on hotels and cruise directions to susit my requests. Very obliging gentleman and a happy helper.

The staff were friendly and helpful this made it easier to complete my booking would recommend to use this service

We’ve booked trips through a number of travel agents in the past and this experience has been the best. I’ve never come across an agent who has been so helpful and gone beyond what I would have expected. She helped us and was very patient as we considered different options. We never felt rushed. She even sent a link to a review of an airline we’ve not used before to consider booking that airline. No matter how many queries we had, however minor, the agent was there to assist. Communication was great throughout the booking process and for later queries. We would use CruiseAway again without question. We had been in touch with CruiseAway a couple of times about a cruise package before booking and all agents were very helpful. Thanks CruiseAway.

Misleading advertising on the deal, even after we had already booked the cruise. The misleading “gratuities included” continued to be advertised, even though our booking agent advised that this was not the case. She advised that it was an error in the email marketing campaign, and couldn’t be corrected but we never received any corrections, by email, so I wonder how many other people were duped. We have been using this company for over 15 years, but after the next 2 cruises that we have lined up, I think we’ll try another agent.

I would be going to consumer affairs if they did not give me my money back
They are at dishonourable company and should be fined and close down
You should always book with a trusted travel agent

Don’t book with this company. They’re very helpful until after you’ve paid your money. Our cruise was cancelled by the cruise line (not us) and, four months later, we’re still fighting to have our deposit refunded. The excuses keep changing and it’s clear that they have no intention of giving us back our money!

64% more expensive than booking direct!Very poor customer service once they have your money. They refused to pass on the promotion discount of nearly $3k per cabin and blamed the cruise line for an invoicing error. PLEASE DO NOT USE without caution and please read online reviews which are extremely negative! Much cheaper to book direct with cruise line.