Cruise Club UK Reviews 

Now coming up to 15 months promises and apologises but still no refund have now finally got abta involved hope this is a finally at an end wish had never heard of cruise club uk

Just wanted to thank Jackie from cruise club manchester area for giving me and my wife faith in the company again ..jackie you've been polite..professional and Amazing so from me and sheila THANK YOU ..FIVE STAR EMPLOYEE

Avoid avoid avoid

Scammers don’t refund for cancelled cruises con old people into paying but don’t provide a refund if your cruise is cancelled. Shame on you daily dail for still advertising their cruises 😡😡😡😡😡

Just booked a cruise with Ian for July 2022.Ian is a very helpful and knowledgeable cruise consultant and I think this is the third time he has booked a cruise for me. He explains everything well and gets a good deal for me. I have used Cruise Club for many years and can thoroughly recommend them.

I am happy with the efficient service that I have received from the company. They have always acted quickly and courteously to answer any queries that have occured. Due to the global pandemic we are not able to go on a cruise yet but I am very happy to use their services for our next cruise when we are able to do so.

We had 2 cruises booked with Cruise Club. One for December 2020 and the second March 2021. These were both on board MSC Seaview. Last July 2020 we learned independently that both cruises had its ship changed to MSC Fantasia and that the March 2021 trip had been moved by MSC to April!
Please note, Cruise Club didn’t tell us, neither did MSC - it was thanks to a US Yacht Club Facebook site.
We had been on both ships before and Seaview was not only 10 years newer but a far superior vessel. I wrote to Cruise Club on 11 July 2020 (e-mail) withdrawing from both cruises through a breach of contract. I was unable to go on the changed month cruise (work) and not prepared to accept an inferior ship.
I therefore asked for a refund of our £600 of deposits via the e-mail. As of today (15 January 2021) not a Penny has been received.
I was originally advised it may be December 2020 before the funds would be received - Cruise Club are now telling me not to expect anything for at least 2 months!
I have read on here a comment that up to the point of sale, this Company are excellent but after sales lamentable. Agree 100% - our sales guy (Ian Lazarus) best I’ve ever experienced but post sale, disgraceful.
Already had 3 cruises with them which went very well but give them a problem and you might as well stand in front of a mirror and chat to yourself.
Do not, I repeat, do not use Cruise Club or you might just, like us, be well out of pocket.

Booked cruise last February.Cruise club uk cancelled in July.I insisted on full refund of the deposit paid,£500.Told to wait 120 days!!!!! Emailed again in November to say 120 days up.Excuse they were working from home ,couldn’t issue cheques!!! Who deals with cheques these days...... archaic Advised it would be sent out 1st class post on 2nd Dec after lockdown over.
Emailed 2 weeks later, as surprise, surprise NO CHEQUE.
Their response,”we have a lot of cheques to send!!!!
Emailed and said I was escalating this to ABTA.
I put in the complaint to ABTA.
Hopefully with all these negative reviews they’ll be stripped of their ABTA membership.
I carbon copied some emails to WENDY MULHOLLAND,the sales advisor I booked with.....hasn’t even got the common decency to respond!!
Decided to write this today as incensed to get 2!!!! copies of invites to book with them, as if!!
Are they using my deposit to pay for this insult to injury communication?
Steer clear
They are a disgrace to the travel industry
PAUL EDGE (Managing Director) should hang his head in shame.

We're still waiting for refund from cancelled holiday of October 2019, despite chasing on a regular basis. This was pre COVID so unclear on why the delays.

Natalie was very helpful with our booking. Thank you!

We have used Cruise Club for our cruise bookings for the past 8 years and have always been very pleased with the help they have provided. Our Caribbean cruise due in January 2021 was cancelled by P&O on the 17 September but as we had already cancelled this ourselves on the 15th September because we were unable to get any affordable insurance (we were quoted £5,000 for two weeks) we didn't expect to receive a refund of our £100 deposit. However, Cruise Club wrote to P&O on our behalf and were delighted to receive our deposit refund today.
Many thanks Robert and Christine Wailes

BOOKED WITH CRUISE CLUB UK FOR A CRUISE TO GREEK ISLNDS FOR OUR 62ND WEDDING ANNIVERSARY PAID IN FEB CRUISE WAS CANCELLED IN MARCH AFTER NUMEROUS CALLS TO CRUISE CLUB WE ARE STILL WAITING FOR OUR REFUND OF £2907 I KEEP GETTING PROMISES SAYING THEY ARE LOOKING INTO OUR CLAIM I SPOKE TO NTL DIRECT TODAY WHO INFORMED ME THAT CRUISE CLUB ADVISED THEM TOO LATE ABOUT US WANTING OUR MONEY BACK ????? NOW IT IS OCTOBER 12TH WELL OVER THE 90 DAYS STATED WHEN FIRST APPYING FOR OUR REFUND WERE DO WE GO FROM HERE ?? TWO FED UP OAP AGED 82 AND 85 ARE THEY WAITING FOR US TO KICK THE BUCKET SO THEY DONT HAVE TO PAY ANY ADVISE WOULD BE MOST HELPFUL SERVICE DOESNT DESERVE THE 1 STAR BUT I COULDNT GO ANY LOWER !!!

The end of a long painful saga. Having been a loyal customer for over a decade, the way Cruice Club dealt with me was shameful. I'd booked a cruise, which they didn't even bother telling me was cancelled. That was for early April.

The last communication I had from them was at the beginning of JUNE, when they refused to refund a fair chunk of money, saying I had to claim on insurance! The rest, they offered as useless "vouchers". That was illegal of course.

I've had none of my hard earned money back from them at all, and no further emails. Hasn't stopped them selling cruises to the unsuspecting though.

I ended up doing chargeback claims, which my provider fully accepted. Cruise Club didn't have a leg to stand on.

Never again. Avoid!

Booked with Natalie which was very easy and reassuring. She was very helpful and answered all our questions and queries.
As usual the service was very efficient and a great experience.

Cruise club UK staff have been fantastic, sorting out our Cruise and cannot thank them enough for the support they have shown. Definitely, will be booking with them again.
Good luck CCUK for the future and fingers crossed you will carry on being strong in the face of adversity.

Thank you to sales and customer service for helping us out with our Cruise booking. Your communication has been amazing, your expertise has assisted us in finding the perfect Cruise for us. I know its been a really difficult time across the industry, so just wanted to write this to give a thanks of appreciation for all your support. We will definite be booking again for 2022, so don’t forget to send us the amazing offers you have continually sent us in the past. Look forward to speaking with your team again soon.

Booked with Cruise Club Uk thought I was booking with P&O did not realise till holiday confirmation came. Email from P&O around the 12th March saying we could cancel due to Covid. Spoke to Cruise Club would only give us a voucher the company had had the full amount for the holiday in February and I found out that P&O did not require this till the 9th April. We eventually got the money back apart from deposit for £450. After waiting 3 months I will not be able to cruise again due to my underlying health and had to shield. They do not offer any other holidays and will not refund my money would not advice anyone to book with this company. After I had cancelled P&O cancelled all there cruises but Cruise Club did not advice me to wait I would have got all the money back 😡

We booked an April 2020 Norwegian Cruise with Fred Olsen via Cruise Club in Sep 2019.
Fred Olsen cancelled the cruise in Mar 20 and I have been trying to get a refund from Cruise Club ever since.
Fred Olsen refunded the tours and car parking almost immediately but said that, as we had booked with an agent, we have to get the rest from them (£3968).
E-mails in Apr and May and Telecon in June have achieved nothing. Recorded Delivery letters in June and July have been received by their HQ but it has not responded. I have now sent an e-mail to their sales department requesting a rapid response before I go to the media - still nothing!
I am now over 80 and we no longer wish to cruise so need the money to spend on more land based holidays!
We appreciate the problems that the travel industry are suffering but I think Cruise Club has handled my case very badly and I cannot recommend them to any potential travellers.

Thank you for my refund which arrived today.

When things are back to "normal" you can be sure we will be using you again as we've always been happy with the service we receive from you. We do appreciate what a hard time this must be for you, as well as your customers.

Thank you

You are a disgusting company, willing to take our money. Didnt tell us our cruise and holiday was cancelled, we had to ask.
No refund, as requested, over 4 months later. You are not replying to our emails.
We are now going to go to court if you dont pay us back now.
AVOID AVOID AVOID AT ALL COSTS

Things have been difficult during Covid for both the Company and us disappointed customers but speaking with Zoe at Cruise Club UK was a delight amid a lot of gloom and she has shown great care and professionalism in completing our refund (and in half the time of some other Agencies).
When I'm able to travel again, SHE would be the reason I would have faith in an Agency - Thanks