CruiseTech Reviews 

96
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Quick delivery and product in perfect condition. I didnt get an order confirmation direct from cruise tech, only the payment platform so deducted one star.Small point but it would have been nice to ge... See more

Company replied

Rated 5 out of 5 stars

Never ordered reconditioned tech before. Took a punt on a high spec CAD workstation from CruiseTec. Online ordering was simple. Confirmation email by return followed up by dispatch notice and trac... See more

Company replied

Rated 4 out of 5 stars

The good: I saved at least 25% off the normal purchase price of an equivalent spec machine direct from HP (which wasn't available at the time anyway), for an apparently unused device although not... See more

Company replied

Rated 5 out of 5 stars

Excellent products and very professional service. I was hesitating to buy from anywhere other than the manufacturer but CruiseTech offered same products and services at lesser cost. Office was closed... See more

Company replied

Company details

  1. Computer Store

Information provided by various external sources

CruiseTech is a UK-based online retailer, which has been operating for three years, offering high quality refurbished laptops to private individuals, businesses and the public sector. We pride ourselves in the quality of the service we provide and of the products we supply. Offering our customers customers first class service and high quality electronic goods is at the heart of what we do at CruiseTech.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

96 reviews

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4.6

All reviews

(96)

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Rated 5 out of 5 stars

Excellent Service

Ordered a Lenovo Thinkpad from CruiseTech. Have to say very very impressed with the quality, speed and efficiency of this company. Product was as advertised, in excellent condition and extremely well packed. I was informed of the delivery time and had the computer in my hands in a day and a half from ordering.

October 22, 2020
Unprompted review
CruiseTech logo

Reply from CruiseTech

Hi Alan,

Thank you for taking the time to leave feedback. We're very happy to know that you're happy with your product and with the service you received from CruiseTech.

Kind regards,
CruiseTech Team

Rated 5 out of 5 stars

Hp Elite book

Hp Elite book
I recently purchased a laptop and I must say the service was amazing, I got constant updates as to where my parcel was and when it arrived it was very safe and packed with bubble wrap. The laptop itself is just as was described has worked just as I had hoped. The warranty and extra info is an added bonus.

Thanks alot !!

October 15, 2020
CruiseTech logo

Reply from CruiseTech

Hi Sath,

Thank you for your feedback. We're happy to hear that you were pleased with the service you received from us and with your laptop.

Kind regards,
CruiseTech Team

Rated 5 out of 5 stars

Trustworthy Source of Laptop Products

Trustworthy Source of Laptop Products

I purchased a Lenovo X1 Yoga 4th Gen from Cruistech because their YouTube review videos brought confidence based on their knowledge of the laptop products they review. I purchased the product, and it was delivered on time, and in excellent condition. I was thoroughly surprised that the product came with a 3 year warranty attached to the laptop, so absolutely no complaints from me for that!

I can happily recommend to support CruisTech because they give honest feedback about products that help to make informed decisions when purchasing your preferred laptop.

September 16, 2020
Unprompted review
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Reply from CruiseTech

Hi Michael,

Thank you for taking the time to leave feedback. We're delighted to know that you were happy with the service you received and with your laptop. Thank you also for your kind words about our YouTube reviews and for recommending us.

Kind regards,
CruiseTech Team

Rated 4 out of 5 stars

Good service

Good service. Great product. Arrived on time .

September 13, 2020
Unprompted review
CruiseTech logo

Reply from CruiseTech

Hi Ruth,

Thank you for your feedback. We're glad to hear that you were happy with your product and the service you received from us.

Kind regards,
CruiseTech Team

Rated 5 out of 5 stars

Great shopping experience

Had a great shopping experience with CruiseTech. Bought a laptop with them recently. It arrived quickly, securely and well packaged. The quality of the laptop is excellent and their website was easy to use. I would happily recommend them to someone else, the service was fantastic.

September 3, 2020
Unprompted review
CruiseTech logo

Reply from CruiseTech

Hi Martin,

Thank you for your feedback. It's great to read that you had a great experience shopping with CruiseTech, that you are happy with your laptop and that you would recommend us.

Kind regards,
CruiseTech Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Good product.

September 2, 2020
Unprompted review
CruiseTech logo

Reply from CruiseTech

Hi Ewan,

Thank you for taking the time to leave feedback. We're glad to know you were happy with the service you received from CruiseTech and your purchase.

Kind regards,
CruiseTech Team

Rated 5 out of 5 stars

Good stuff

Got a Lenovo T15 with goods specs at a decent price, came in very good condition and runs like a dream for the programming work I do. Good stuff.

August 27, 2020
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!!

I don't often leave reviews unless there is something worth saying.

From the first phone call enquiry I made, regarding a new laptop to replace my old faithfull Lenovo, through to deciding on a HP ZBook which was recommended by 'CruiseTech' after discussing my requirements. I then received an extremely well packed parcel just two days later. The machine is a beast and I am so pleased with the service. Yes, I know Amazon have got this all down to a fine art now, but this is a shinning example that smaller companies can also provide excellent customer satisfaction and we must continue to support that.

August 7, 2020
Unprompted review
CruiseTech logo

Reply from CruiseTech

Hi Christopher,

Thank you for your feedback. We're really happy to know that you were happy with the service you received from CruiseTech and with your laptop.

Kind regards,
CruiseTech Team

Rated 5 out of 5 stars

First time user excellant service

First time used found the service first class.
Product which was a Thinkpad P52 B+
Item was as decribed all worked fine.
Item arrived well packaged and on time
I would not hesitate to use them again.

July 27, 2020
Unprompted review
CruiseTech logo

Reply from CruiseTech

Hi Simon,

Thank you for taking the time to leave feedback. We were happy to read that you were pleased with the service you received and with your laptop.

Kind regards,
CruiseTech Team

Rated 5 out of 5 stars

Great laptop for the price

Great laptop for the price, quick delivery. Would recommend

June 25, 2020
Unprompted review
CruiseTech logo

Reply from CruiseTech

Hi Matthew,

Thank you for your feedback. We're glad to read you are happy with your laptop and that you would recommend CruiseTech.

Kind regards,
CruiseTech

Rated 5 out of 5 stars

Best customer service I have ever…

Best customer service I have ever experienced. 10/10 would recommend.

June 10, 2020
Unprompted review
CruiseTech logo

Reply from CruiseTech

Hi Rhys,

Thank you for your kind words. We're very happy to read that you would recommend CruiseTech and that you were pleased with the service you received.

Kind regards,
CruiseTech Team

Rated 5 out of 5 stars

Would highly recommend for mobile IT solutions.

To be frank, the service i've received from the team at CT has been fantastic. i was at first hesitant using a new retailer but the quality of the advice i received over chat and the brilliant pricing immediately inspired confidence, leading me to place an order on a grade B ultra-book which upon arrival (prompt next day) was both very well packaged and in a particularly fantastic condition.

My laptop was set up out the box and ready to use. aside from minor marks on the shell the interior is in perfect condition. the sales advisor i spoke to over chat helped me with all my warranty information (which is again impressive).

June 3, 2020
Unprompted review
CruiseTech logo

Reply from CruiseTech

Hi John,

Thank you for taking the time to leave feedback. We're happy to read that you were pleased with the service you received, and that you are happy with your laptop.

Kind regards,
CruiseTech Team

Rated 4 out of 5 stars

Quick delivery and product in perfect…

Quick delivery and product in perfect condition. I didnt get an order confirmation direct from cruise tech, only the payment platform so deducted one star.Small point but it would have been nice to get confirmation and shopping info direct and not from 3rd party suppliers.

May 21, 2020
Unprompted review
CruiseTech logo

Reply from CruiseTech

Thank you for your order with CruiseTech, and for your feedback, something we welcome as an essential part of our journey to learn and improve our service to our customers. Ensuring our customer orders arrive safely & promptly is a priority of ours. This is why we offer same day dispatch (cut-off time applies), with the premium insured couriers, in protective packaging. To make our customers' lives easier.

We were sorry to read that you did not receive the confirmation email from CruiseTech. Our process is as follows: after placing an order a standard "Order Confirmed" email is sent shortly after the order has been placed; then, the "Your order is on the way" email is sent once it has been collected by the courier. Finally, the "Your order has been delivered" email will land.

Our records indicate that an email confirmation was sent shortly after your order was placed, a further shipping confirmation was sent upon the courier collecting your order. If the email confirmation has not arrived, we will need to look into this for quality assurance purposes. We would be grateful if you could check your Spam/Junk folder to check if it has arrived there.

Kind regards,
CruiseTech Team

Rated 5 out of 5 stars

Dell 5570

Hi!
Very good serwis, on time and the laptop works flawlessly so far
Yours faithfully
Arkadiusz Wasylow

May 21, 2020
Unprompted review
CruiseTech logo

Reply from CruiseTech

Hi Arkadiusz,

Thank you for the feedback. We're glad to hear the laptop is working well and you were happy with our service.

Kind regards,
CruiseTech Team

Rated 5 out of 5 stars

Exemplary service and very happy with…

Exemplary service and very happy with the product. Very securely packed and delivered fast.

May 21, 2020
Unprompted review
CruiseTech logo

Reply from CruiseTech

Hi Brian,

Thank you for your kind words. It was great to read that you're happy with your product and that it arrived quickly and securely - something we take care to ensure.

Kind regards,
CruiseTech Team

Rated 4 out of 5 stars

Lunch is never entirely free

The good: I saved at least 25% off the normal purchase price of an equivalent spec machine direct from HP (which wasn't available at the time anyway), for an apparently unused device although not new in box, with very prompt, well packaged delivery.

The bad: A subtle memory fault became apparent a couple of weeks later. The HP technician resolving the problem said there were clear indications somebody had taken the machine apart before (a ZBook 15 requires a lot of taking apart to get to the factory memory). This makes me suspect somebody had discovered the fault before and not fully fixed it, although it only required one new DIMM to sort it out.

The reason I'm not marking it lower: All the remedial work was covered under the HP warranty with onsite service, so I still have an excellent machine for a bargain price at the end of it all, I hope. I didn't have to use Cruisetech customer service, so can't comment on that.

May 19, 2020
Unprompted review
CruiseTech logo

Reply from CruiseTech

Thank you for your custom & for taking the time to provide us with feedback, something we welcome.

We were sorry to read that you had an issue with the RAM on your laptop, but glad to hear that HP have successfully serviced your machine. Our in-house technicians run a standard range of checks & stress testing on the incoming laptops (machines will appear on our website once they have been checked); they're checked once again before shipping.

Ensuring our customers orders arrive safely & promptly is a priority of ours. For this reason, we use the protective boxes designed for transporting laptops - in our experience, the original box is simply not as secure.

Rated 5 out of 5 stars

This is my first time ordering from the…

This is my first time ordering from the company and I'm delighted with the service! Laptop is in better condition than the description implied. Thank you!

May 12, 2020
Unprompted review
CruiseTech logo

Reply from CruiseTech

Hi Dmitry,

Thanks for taking the time to leave us with feedback - we really appreciate it! We're happy to hear that you were with delighted with the service you received and the condition of the laptop.

Kind regards,
CruiseTech Team

Rated 5 out of 5 stars

So far so fab

Have had laptop for a week and have been no problems. Was in really good condition, better than the description implied. Good phone support before purchase despite current lockdown conditions.

May 5, 2020
Unprompted review
Rated 5 out of 5 stars

Great service, thank you.

Bit nervous have never used CruiseTech before but that was misplaced. Had exactly the spec I needed at a great price. Laptop was better than expected being well packaged and delivered quickly (even with the Covid stuff going on) great comms too. Thank you.

April 28, 2020
Unprompted review

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