Since my first contact with Ms. or Miss Violeta, I always turn directly to her. So far, that has included three cruises — she takes care of everything, finds the best options, gives advice, and offer... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
This was our second time booking a cruise with the agency, and once again we had an amazing experience. On our very first cruise, we were completely new to everything, but Violeta took the time to... See more
Company replied
What a fantastic response and service from Mr Sejdi. Booked a last minute cruise for my wife and kids with a few emails and chats had all the complexities sorted. Sejdi understood my every anticipati... See more
Company replied
My decision to choose Cruisetopic are good memories from last year, whwn we have our first Cruise. But for new jorney which is in front of us, want to say big thank you to Mrs. Violeta who is so pro... See more
Company replied
Company details
Written by the company
Cruisetopic è un'agenzia di viaggo online specializzata in crociere presente in Italia, Malta, Croazia, Ungheria, Emirati, Albania, Romania e Spagna. Nasce da un progetto di alcuni manager del mondo del turismo che da oltre 20 anni hanno operato in diverse aziende del settore. Il mondo delle crociere è in continua e costante ascesa derivata dell’aumento constante delle nuove navi varate e in procinto di esserlo e del vertiginoso aumento della richiesta da parte del pubblico. Ci avvaliamo di agenti di viaggio esperti in crociere, noi li chiamiamo TOPCRUISER, gli utenti di Cruisetopic possono scegliere la loro crociera comodamente sul pc o su tablet/smartphone, pur sapendo che possono in qualsiasi momento avvalersi della loro preziosa competenza. Cruisetopic is an online travel agency specialising in cruises operating in Italy, Malta, Croatia, Hungary, the Emirates, Albania, Romania and Spain. It is the brainchild of a few managers from the world of tourism who have been working in various companies in the sector for over 20 years. The world of cruises is constantly and steadily growing as a result of the constant increase in the number of new ships launched and about to be launched, and the huge increase in demand from the public.We rely on travel agents who are experts in cruises, we call them TOPCRUISERS. Cruisetopic users can choose their cruise from the comfort of their PC or tablet/smartphone, knowing that they can benefit from their valuable expertise at any time.
Contact info
Corso di porta vittoria, 18, 20122, Milano, Italy
- 02 8001 11100
- info@cruisetopic.net
- cruisetopic.it
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I book the second yesterday cruise…
I book the second yesterday cruise with cruise topic and I am very happy with the service Emma helps me a lot and she find me a nice bargain last minute 😀 thank you Emma I will book an other one for Christmas
August 20, 2025
Unprompted review
Reply from Cruisetopic
Thank you so much for your kind words! 🌟
We’re delighted to hear that you booked your second cruise with us and that Emma was able to assist you in finding such a great last-minute bargain. Your satisfaction means a lot, and we can’t wait to help you plan your Christmas cruise as well. 🎄🚢✨
See you on board your next adventure!
Reply from Cruisetopic
Thank you for your feedback! 🌟
We’re glad you had a good experience and appreciate your kind words. We look forward to assisting you on your next cruise! 🚢
Excellent service
August 14, 2025
Reply from Cruisetopic
Thank you for your feedback! 🌟
We’re thrilled to hear you enjoyed our service. 🚢✨
Looking forward to helping you plan your next cruise! 💙
satisfied customer
I am very satisfied with booking our cruise through CruiseTopic. Sejdi was extremely helpful and always did his best to assist us. I highly recommend their services.
August 15, 2025
Unprompted review
Reply from Cruisetopic
Thank you for your kind review! 🌟
We’re thrilled to hear you’re very satisfied with your Cruisetopic experience and that Sejdi was so helpful throughout. 🚢✨
We can’t wait to assist you with your next cruise adventure! 💙
Very fast and easy comunication
Very fast and easy comunication. Helpfull for all questions
August 14, 2025
Reply from Cruisetopic
Thank you for your review! 🌟
We’re glad you found our communication fast and helpful, and that all your questions were answered. 🚢✨
We look forward to helping you plan your next cruise! 💙
Reply from Cruisetopic
Vă mulțumim din suflet pentru recenzie! 🌟
Ne bucurăm mult că ați găsit echipa noastră super profesionistă și că ați avut o experiență plăcută cu noi. 🚢✨
Abia așteptăm să vă organizăm și următoarele vacanțe! 💙
I am very greatfu
August 11, 2025
Reply from Cruisetopic
Thank you so much for your kind words! 🙏💙
We’re truly grateful for your trust, and we can’t wait to organise your next unforgettable trip. 🚢✨
Reply from Cruisetopic
Thank you so much for your kind words! 🌟
We’re delighted to know our team could once again help you find the perfect holiday. 🚢✨
We can’t wait to organise your next trip with us! 🌍💙
Exceptional Staff and Service
What a fantastic response and service from Mr Sejdi. Booked a last minute cruise for my wife and kids with a few emails and chats had all the complexities sorted. Sejdi understood my every anticipation and enabled me every step through the process. Sejdi went the extra mile and called back to ensure there were no complications. This is our second booking with cruisetopic...and won't be the last! Keep up your Great Work Sejdi !
July 30, 2025
Unprompted review
Reply from Cruisetopic
Thank you so much for this wonderful review! 🌟 We’re thrilled to hear that Sejdi made everything smooth and stress-free for you and your family, even with a last-minute booking. It’s a pleasure to know you felt supported at every step. 🚢💙
We can’t wait to organise your next cruise! ✨
Very trust worthy
I had a great experience with this company, they made my day! I got a very good deal on a MSC CRUISE that no other agent could get. Thank you for your honesty and punctuality. I will deal with them every time I need to hop on a Cruise. You have to try them!
July 25, 2025
Reply from Cruisetopic
Thank you so much for your kind words! 🌟 We’re thrilled to know that you felt supported and found the best deal for your MSC cruise with us. Your trust means a lot, and we’ll always do our best to keep that honesty and punctuality you appreciated. We can’t wait to organize your next cruise adventure! 🚢✨
Great vacation
There were excellent programs for kids and for adults. We enjoyed them all. The seated dinner was great. The parties with different musis were amazing. In the bars you can choose that type of music you like.
July 14, 2025
Unprompted review
Reply from Cruisetopic
Thank you so much for sharing your experience! 🌟 We’re really glad to hear that both the kids’ and adults’ activities made your vacation so enjoyable. The themed parties and variety of music really do add a special touch, and we’re happy you got to enjoy them all. We can’t wait to organize your next trip and make it just as memorable! 🚢✨
MR JAWAD HE WAS AGOOD ONE TO HELP ME…
MR JAWAD HE WAS AGOOD ONE TO HELP ME ABOUT EVERY THING
July 19, 2025
Reply from Cruisetopic
Thank you for your kind words! We’re delighted to hear that Jawad was able to assist you with everything you needed. We can’t wait to organise your next trip and make it just as smooth and enjoyable.
A businesspartner booked me a cruise…
A businesspartner booked me a cruise with them, i contacted them for an upgrade after the ship said sure no problem, just let them request it...
Guess what within 3 phonecalls and 3 emails noone ever thought about even replying and taking my money...
Edit: Im updating this to 3 stars as Dorina who was in contact with my businesspartner just called me now and she was in frequent touch with my them to get my passports etc. sorted, does not help me as i still didnt get the cabin upgrade (i wanted to pay for), but atleast someone at their company replies and and takes care of things for the clients.
Their service is non existant
July 1, 2025
Unprompted review
Reply from Cruisetopic
Thank you for taking the time to share your feedback. We truly appreciate honest reviews, as it helps us improve the quality of our service.
We regret that your request for an upgrade wasn’t handled as promptly as it should have been. Clear communication and responsiveness are key priorities for us, and we’re sorry that we fell short in this instance.
We’re glad to hear Dorina was able to assist and that you felt her efforts reflected the standard of care we aim to deliver. Your experience has been shared internally so we can ensure better consistency across all touchpoints.
We hope to have the chance to assist you again in the future with the level of service you rightfully expect.
It was an amazing experience
It was an amazing experience. We enjoyed it as a whole family. We will sure try it again.
July 8, 2025
Reply from Cruisetopic
We're so glad you had an amazing time with the whole family! 🌟
There’s nothing better than making memories together on a cruise.
We can’t wait to organize your next adventure! 🚢👨👩👧👦
Reply from Cruisetopic
Thank you for your kind feedback! 😊
Can’t wait to organise your next cruise! 🚢✨
Loyalty
Cruisetopic kept there promises.everytghing was explained well
April 30, 2025
Unprompted review
Reply from Cruisetopic
Thank you for your feedback!
We’re glad everything was clearly explained and met your expectations.
Can’t wait to plan your next unforgettable cruise! 🌊🌍
Reply from Cruisetopic
Thank you very much for your feedback!
We look forward to assisting you again with your next cruise!
Iease someone from CRUSEPTIC, call me. HELP ME.…
I pay crusing about 1700eura for 1 person.to Crustopic. Now I am ill. Crustopic DO NOT HELP ME NOW. WHAT TO DO TO GET MY MONEY BACK ? I DO NOT KNOW ?
I AM HAPPY TO INFORM YOU THAT I GETBACK ALL MY MONEY FROM CRUISETOPIC. MRS. GRETA HELP ME I EVERY WAY. SHE IS POLITE, PROFESIONAL AND HELPFUL.THANKS TO HER I GET ALL MY MONEY BACK, VERY SOON,JULY31. 2025. THANK YOU CRUISETOPIC, THYNK YOU MRS GRETA,HEADMASTER OF INSURANCE DEPARTMENT.
June 23, 2025
Reply from Cruisetopic
Thank you for your review. We're truly sorry you weren’t able to take your cruise due to illness and we understand how disappointing and frustrating that can feel.
As discussed with our team, we’re here to assist you in opening a claim with the insurance provider. We'll guide you through the proper procedure and each step to ensure everything is submitted correctly.
If you have any further questions or need support along the way, we remain at your full disposal.
more than just an excellent experience
Since my first contact with Ms. or Miss Violeta, I always turn directly to her. So far, that has included three cruises — she takes care of everything, finds the best options, gives advice, and offers competitive and fair prices. I hope we’ll continue to collaborate like this for a long time.
She even fills in my personal details, so I don’t have to… In short, more than just an excellent experience.
July 8, 2025
Reply from Cruisetopic
Thank you for sharing such a wonderful review!
It’s fantastic to hear how Violeta has consistently provided you with excellent, personalised service across multiple cruises. Her dedication to handling every detail and offering great advice truly makes the difference.
We look forward to continuing this successful collaboration for many cruises to come!
What an amazing service
What an amazing service provided by Cruisetopic. Coming from years experience working in 5 star hotels, knowing what good service means to a client, Cruisetopic is surely at the top of amazing service. 10/10. Thank you Sejdi and Eszter. 🙏
June 25, 2025
Unprompted review
Reply from Cruisetopic
Thank you so much for your wonderful feedback!
Coming from your extensive experience in 5-star hospitality, your praise means a lot to us. We’re thrilled that Cruisetopic has met your high standards of service.
We can’t wait to organise your next trip!🤩🌊🛳️
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