Cruisin City Reviews 400

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Product was exactly as described and O received my order quickly here is the US. Was able to find a limited deck that was unavailable from any other retailers. David was extremely helpful throughout t... See more

Rated 5 out of 5 stars

I live in California and ordered from Cruisin City because of their awesome selection. David was so awesome in helping me with everything I needed. Some shipping issues came up, but David corrected th... See more

Rated 5 out of 5 stars

Cruisin City processed my order in no time, they sent my longboard on the way just a few hours after I ordered. While the package was already well on its way to Italy, I had problems with the delivery... See more

Rated 5 out of 5 stars

Stumbled across their website while looking for a particular deck. The order process was easy and item was shipped out right away. Delivery was fast especially for international shipping. Highly recom... See more

Company details

  1. Skateboard Shop

Information provided by various external sources

Your specialty shop for cruisers and old-school skateboards


Contact info

5.0

Excellent

TrustScore 5 out of 5

400 reviews

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Rated 5 out of 5 stars

Great Shop

Great Shop. I bought a skateboard from the sale and i got it delivered very fast. Packaging was done very good. Thank you!

May 10, 2022
Rated 5 out of 5 stars

What can I say?!

Incredible company, superb contact via Instagram, super quick and free UPS delivery from France to UK, really secure packaging and to top it off, unbeatable prices. Will 100% recommend and use again.

April 29, 2022
Unprompted review
Rated 5 out of 5 stars

Very good

Slight delay in the international delivery but the customer service and the quality of the material is unprecedented. David has been brilliant from the beginning. Will shop again soon

April 20, 2022
Rated 4 out of 5 stars

Have to pay the shipping cost to exchange an Item due to the wrong sizing

Update: Cruisin City paid the shipping cost of the Item I returned. Although I didn't like their service, in the beginning, they made it up to me.

I checked the exchange and return terms on the website before ordering because I wasn't sure about my size. It was and is written "If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused" so I assumed the shipping costs of returning an item that doesn't fit and changing it with another size is on the Seller, and after contacting them I found out no, it's on me to ship a pair of rollerskates that weigh a ton to France from Germany!! It's an awful deal for the buyer and they are not clear on that on their Website! It's for you to find out when it's too late!

April 1, 2022
Cruisin City logo

Reply from Cruisin City

Hi Saba,

We are very sorry to hear that you are not satisfied with your experience with us.
We understand that since our terms specifically state that you must return the item at your own expense if you want a refund and there is no specification in the case of an exchange, you may have thought that the return would be free.
We will try to improve this point and to facilitate the returns.
In the meantime, we will contact you soon to propose a solution so that you can receive the pair of roller skates you need!

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