I've been with Crunch nearly 3 years now and nearly left twice. However, there seems to have been a bit of a turnaround lately with a more personal service. I can jump on a screenshare with my account... See more
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Review summary
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What people talk about most
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Zoe Childs has done an outstanding job assisting us with our VAT returns and ensuring our VAT compliance. Today, we were informed by HMRC that all of the VAT returns they reviewed have been approved d... See more
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Crunch Accounting have been really solid for me. Communication has been quick, and they’ve been clear about what they need and when. Glenn Cobb in particular has been excellent - proactive with advice... See more
Company replied
I've used Crunch for several years now and honestly can't fault them. They've always been really helpful and professional. Glenn sorted out my self-assessment for me recently - got it done quickly and... See more
Company replied
Company details
- Accounting Firm
- Accountant
- Accounting Software Company
- Tax Advisor
- Tax Preparation
- Tax Preparation Software
About Crunch Accounting
Written by the company
Running your business is hard enough.
Your accounting shouldn't be.
Crunch eliminates the stress, saving you valuable time and money with simple, online accounting tailored for contractors, freelancers, sole traders, limited companies, and small businesses.
Why do over 10,500 clients trust Crunch?
- Built around you: We offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you.
- End-to-end service: We handle the heavy lifting, including tax reporting, self assessments, payroll, expenses, bookkeeping and much, much more.
- Real humans: We’re not just a software platform. You get unlimited, on-demand support from our chartered certified accountants and dedicated client management team.
Stop stressing over spreadsheets and see how much you could save.
Click below to get an instant quote today.
Why Crunch is better for you
Written by the company
- Excellence isn’t just a promise, it’s our practice.
- At Crunch, we’ve set the standards in affordability, responsiveness, and regulated expertise that others in the industry now strive to meet.
- Affordable Pricing
- Our services cost significantly less than traditional high street firms and many online competitors, often up to half the price, while still delivering the same trusted expertise and dedicated support.
- Expert Accountancy
- Our team of ACCA-regulated, chartered accredited accountants are here to provide expert advice, handle your filings, and offer bespoke tax guidance. Every Crunch employee is dedicated to delivering trusted, professional support tailored to your needs.
- Service you can rely on
- We guarantee a fast, reliable service backed by clear SLA times, giving you peace of mind when you need support most. With dedicated Client Success Managers and expert accountants, you’ll always have proactive guidance right at your side.
Contact info
Nile House, Nile Street, BN1 1HW, Brighton and Hove, United Kingdom
- 0333 311 8000
- reviews@crunch.co.uk
- crunch.co.uk
Get started with Crunch Free.
4.1
Great
2K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I used to love Crunch but now it has become aweful
I have been a customer for years and used to recommend them at any opportunity, however, Crunch continually raise their pricing whilst there support responses take longer and longer ... I am currently on day 6 waiting for a response to a query I started weeks ago. This is on top of a platform that has seemed to be in Beta testing for years. I reach out to them maybe 4 times in a year so it is not like I am a high maintenance customer, but I sure am paying a premium to be ignored... I will be reviewing their competitors today.
June 26, 2026
Unprompted review
Reply from Crunch Accounting
Hi Mark C,
I'm really sorry to hear about your experience with us, especially as you've been a customer for a long time. We're aware of some recent delays and are working hard to fix them.
I want to ensure we get your queries sorted out right away, but I can't identify your account from your username here. Please get in touch with us at reviews@crunch.co.uk, and we'll help get things back on track.
All the best,
Katie - Client Experience Specialist
I used to be satisfied…
I used to be satisfied with their service but in the last year, the support has certainly gone the drain. Everytime I call or email, I am being told that an accountant will follow up with me as soon as possible but 7 weeks after having submitted my information for self assessment and despite multiple phone calls and email, I still haven't heard anything. Their SLA for self assessment is supposed to be 6 weeks and SLA to respond between 1 and 3 days, neither of them are being adhere to. I have also raised a complaint several days again, which is still even yet to be aknowledged.
June 25, 2026
Unprompted review
Reply from Crunch Accounting
Hi Benben,
I'm sorry to hear about your recent experience.
Unfortunately, I'm unable to locate your account with us based on your username but I'd like to look into this as quickly as possible for you.
I've sent a request for more information to help us identify your account. Once received I'll speak with our team to find out what's going on.
All the best,
Luke - Client Experience Specialist
No response to any emails as a loyal customer.
I've been using the company for a number of years, with various delays each year in getting my accounts ready. Their customer service used to be responsive, however I have had no responses to multiple emails for months. I have informed them that I no longer wish to use their services and yet still no response. I have paid for the previous year's accounts, but have no idea if this will be processed. Overall the customer service is horrendous and something has clearly happened, which they are not communicating.
June 15, 2026
Unprompted review
Reply from Crunch Accounting
Hi Phill,
Thank you for your loyalty over the years, and I'm very sorry that we have let you down on this occasion.
While we are currently working through a backlog of enquiries, that does not excuse the lack of communication you have received regarding your specific emails.
I'm following up with the team now to check the status. Someone will be in touch with you shortly to assist.
All the best,
Luke - Client Experience Specialist
Downhill, no replies, clearly taken on too much work.
Initially my experience was great, with them responding almost immediately but definitely by the next day. I have had no response to emails for the last month. The only response I had was from the WhatsApp number which they promised someone would be in touch within 24h, which they were not. They have become very expensive compared to when I signed up. Despite this, the service has very much decreased.
The online interface at first was good, but if you want to integrate into custom invoicing it is very limiting.
I would no longer recommend Crunch.
June 16, 2026
Unprompted review
Reply from Crunch Accounting
Hi Alex,
I'm very sorry to hear about the extended delays you've experienced. It is disappointing to read that we haven't delivered the standard of service you expect and deserve recently.
I have followed up with the team to see what caused this delay, and someone will be calling you shortly to help get this resolved.
We value your business and want to do everything we can to restore your trust in Crunch.
All the best,
Luke - Client Experience Specialist
Have had a horrific experience with the bookkeeping team
Have had a horrific experience with the book keeping team for ongoing a month now, they’ve actively made a mess of accounts I already had reconciled, then asked me to fix it, support requests take 2-3 days for a basic response and when I get a response it’s them asking me to reconcile the mess they made - dividends have been messed up, payments removed, absolute shambles
June 15, 2026
Unprompted review
Reply from Crunch Accounting
Hi Andy,
It's very concerning to read your feedback. Accurate accounts and timely communication are incredibly important to a business, and we understand how frustrating it is when you feel those expectations are not being met.
We take feedback of this nature very seriously, and I'm in touch with the team to find out exactly what has happened and aim to resolve this as quickly as possible.
All the best,
Luke - Client Experience Specialist
Great straight forward advice and…
Great straight forward advice and guidance. Affordable accounting service and system. Knowledgeable and helpful team members have provided useful guidance.
June 12, 2026
Reply from Crunch Accounting
Hi DarrenG-B,
Thanks for leaving us a review. Ensuring you're completely supported by our expert team is a massive priority for us, so it's great to know you've had such a positive experience.
All the best,
Katie - Client Experience Specialist
Intuitive easy to use software
Intuitive easy to use software. Responsive professional team. Overall Crunch takes away alot of the burden of the administrative side of owning a company.
June 5, 2026
Reply from Crunch Accounting
Thanks for leaving us a review. I'm happy to hear Crunch is helping to take away that heavy administrative burden so you can focus on running your business - this is exactly why we do what we do.
All the best,
Katie - Client Experience Specialist
Gone downhill
Used to be really good - very proactive, personal service. These days - terrible. Accounts not reconciled. Apologies but no action. Thinking of switching.
June 11, 2026
Unprompted review
Reply from Crunch Accounting
Hi Paul,
We're incredibly sorry for the delay in getting your accounts reconciled and for the frustration this has caused. We want to make this right and work towards rebuilding our relationship with you.
This has been escalated to our bookkeeping team, who are thoroughly reviewing all open correspondence and your account history first thing tomorrow morning to get everything brought up to date.
All the best,
Katie - Client Experience Specialist
Very unhappy
Very unhappy! no response from the customer service, just taking money for nothing. Asked Crunch to close my company and it's I think years after it's still not fully closed!!!!!!!! such a bad service and they totally don't do their job.
June 11, 2026
Unprompted review
Reply from Crunch Accounting
Hi Daniel,
We take feedback like this incredibly seriously, but unfortunately, we cannot identify your account based on your username.
Please email us directly at reviews@crunch.co.uk with your company details so we can locate your account and investigate this for you right away.
Closing a Limited Company can be a complex and lengthy process. However, once we have your details, we'll review your case to ensure everything has been handled correctly and address any outstanding concerns.
All the best,
Katie - Client Experience Specialist
Excellent service
Crunch delivers excellent accounting software backed up by personalised support. They recently gave me clear and thorough answers to my questions on a video call, walking me through the software and helping me, as a new business owner, navigate my tax and accountancy requirements.
June 9, 2026
Unprompted review
Reply from Crunch Accounting
Hi Daniel,
Thanks so much for sharing your experience - this is fantastic to hear! Getting started in business can be daunting. We're really happy you were able to get the help and support you needed from us.
We look forward to continuing to work with you as your business grows.
All the best,
Katie - Client Experience Specialist
Excellent customer service
Excellent customer service, got fantastic accounting advice from Glenn Cobb.
June 5, 2026
Unprompted review
Reply from Crunch Accounting
Hi Scott,
Thanks for leaving us a review. I'm pleased to hear you got some good advice from Glenn!
All the best,
Katie - Client Experience Specialist
Great service
I always get nice and understandable financial advice, this service has been a blessing since using a direct advisor where I never understood any of it.
The online system is sound too.
June 5, 2026
Reply from Crunch Accounting
Hi Toby,
Really great to hear we've been able to help cut through the jargon and get the advice you need!
All the best,
Katie - Client Experience Specialist
I had a great accountancy health check…
I had a great accountancy health check call with one of Crunch's accountants called Eleri. For someone that is still very new to running a business, she provided me with answers that I was able to understand and I was able to take a lot from the call. Really great service!
May 14, 2026
Reply from Crunch Accounting
Hi Will,
Thanks so much for your feedback and excellent rating. We're delighted to hear that your call with Eleri was helpful and supportive.
All the best,
Luke - Client Experience Specialist
I had a great experience working with Narendra
I had a great experience working with Narendra Kulkarni from Crunch Accounting. He was incredibly helpful in assisting me with reconciling my accounts and answering a number of queries I had along the way.
Narendra was knowledgeable, professional, and efficient throughout the process. His support made what could have been a stressful task much simpler and gave me confidence that everything was being handled correctly.
Thank you Narendra for the excellent service and support.
May 29, 2026
Unprompted review
Reply from Crunch Accounting
Hi Yeliz,
We are thrilled to hear about your experience working with Narendra.
Reconciling accounts can feel daunting, so it’s fantastic to know Narendra gave you peace of mind.
Please don't hesitate to reach out if you need anything else in the future!
All the best,
Katie - Client Experience Specialist
Very happy with the service I've…
Very happy with the service I've received in reconciling my transactions and getting my account sorted, Narendra is a hero!
May 29, 2026
Unprompted review
Reply from Crunch Accounting
Hi Finn,
Thanks for leaving us a review. It's great to hear you've been able to get your account up to date with a little help from the team!
All the best,
Katie - Client Experience Specialist
Really useful call
Really useful call, clearing up a couple of questions and reassuring I'm on the right track going forward
May 26, 2026
Unprompted review
Reply from Crunch Accounting
Hi Matt,
It's great to hear our team could help. We're here any time you need us.
All the best,
Katie
Client Experience Specialist
Reply from Crunch Accounting
Hi Liam,
Thanks very much for your excelling rating and feedback. We really appreciate it!
All the best,
Luke - Client Experience Specialist
Our main interaction was with Seico…
Our main interaction was with Seico Insurance & Mortgages Limited. We had a complex international scenario and needed some help to naviagte. Seico was with us every step of the way through a lenghty process. They were communicative, knowledgeable, and relatable. We are very appreciative of their help. Definitely recommend their services.
May 8, 2026
Unprompted review
Reply from Crunch Accounting
Hi John,
It's great to hear our Crunch mortgages partner was able to help you throughout the process!
All the best,
Katie - Client Experience Specialist
The call quality was very difficult to…
The call quality was very difficult to make out what the accountant was saying. Had to drop the call in the end.
May 18, 2026
Reply from Crunch Accounting
Updated response 18/05/2026:
Hi Craig,
I wanted to provide a quick update. I've spoken with the accountant and reviewed the call log. I noted from the conversation that you mentioned you were experiencing some trouble with your own phone recently, and we did offer a couple of times to move to a video call so the conversation could continue.
While it is disheartening to receive a negative review for an issue outside of our control, we still understand how frustrating this must have been. Our main priority is making sure you have the advice you need, so please let us know if you have any questions about the follow-up email sent over.
All the best,
Luke - Client Experience Specialist
Original reply 18/05/2026:
Hi Craig,
Thanks for sharing your feedback with us following your tax optimisation call. I am sorry to hear that the poor audio quality made the conversation difficult to follow.
I see that a follow-up email with your optimisation advice has already been sent to you. However, I completely understand that a clear call would have provided a much better experience. I'm going to reach out to the accountant you spoke with to investigate this further and ensure our phone lines aren't the root of the issue.
All the best,
Luke - Client Experience Specialist
Absolute Crap!
Crunch software used to be brilliant until they decided to fiddle with it to make easier for their own convenience, rather than that of their clients. The so-called 'beta version' of the software is complete crap. It is full of bugs, which means that, what once used to take a couple of minutes, now wastes clients' time trying to complete routine tasks, such as uploading a statement onto the software. I have just once again wasted time on a Saturday afternoon (the only time I get to do admin as I work during the week) trying to upload a statement in the requested CSV format. It normally works, but this afternoon the Crunch software has decided not to recognise the format. I am so fed up with this software!!!!
May 16, 2026
Unprompted review
Reply from Crunch Accounting
Updated reply 18/05/2026:
Hi Liselotte,
I am pleased to see that the issue is fixed and that a member of our team reached out to find out more and offer their support. We appreciate your feedback about the software but it is unfortunate that it had left you frustrated at the weekend.
If you see issues like this again, please kindly send screenshots/videos and, if possible, any error messaging to feedback@crunch.co.uk. This can really help our product team dig further and investigate.
All the best,
Luke - Client Experience Specialist
Original reply 18/05/2026:
Hi Liselotte,
We’re sorry to hear that you're experiencing frustration with your statement upload. We take your concerns very seriously, and your feedback has been shared with our product team.
I have requested some more information from you so that we can locate your account and look into it. I'm confident that someone from our product team can support you and identify where things may have gone wrong so that the statement can be uploaded correctly.
All the best,
Luke - Client Experience Specialist
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