CryptoCaddy Reviews 5

I've been with Cryptocaddy for about 6mo and wanted to share my mostly positive experience with potentially interested customers.
1.) in a space with a lot of sketchy businesses, cryptocaddy is legit. And the end of the day, they've kept core promises on uptime, power rates, etc.
2.) another pro is their customer service. Some hosting services won't even reply to questions or requests for help. Cryptocaddy pretty consistently replies in 24-48hrs and their communication is always professional and actually answers my questions.
3.) cryptocaddy's hosting rate at the time of this review ($.075/kwh) is one of the best in the industry right now.

Now for the negative; their fee schedule. Here's a short list:
-$75 install fee
-$225 deposit
-$2/day storage
-$50 "handling" charge to pack up the machine after contract termination
-2% surcharge when paying hosting invoices with BTC/USDT/USDC
-$75 to scrap your machine (if you want to dispose of it of course)

You can see how these fees could easily drive your effective cost per kwh way beyond the $.075 stated. I discourage doing business with them, but I do encourage fully reviewing the fee schedule and including them in your calculations for profitability.

I wanted to test them with a few miners, so pulled the trigger a few months ago, things have been OK, except for some slow communications and confusing responses. Curtialment was also not mentioned to me when I signed up - nor on thier website - especially as i asked for anything i should be aware of.

I am now in month 2 - I purchased 2x S21 from them - 1 of the S21 kept going offline for no reason, so I asked them to do a factory reset.

At the time they did not specify or even hint at the fact a factory reset counts as a repair and therefore is charged... I even asked what additional charges there are in general, and factory reset was not listed.

When I got the bill it has a fee for factory reset.

I asked support why and he said this is a charged service, so asked them to show me the T&C - where it also states they need to "provide a cost and timeline before conducting repairs".

When I quoted the T&C, he refused to remove the fee from my invoice but did not give a reason...

So I sent the email to the CEO asking for a response, and all I got was this:

"Hope all is well. In an effort to provide effective and timely support we generally don't bother customers with notices for small repairs with small amounts given their opportunity cost is much higher than the inconvenience and added downtime.
I've provided a discount coupon (MA25) valid for a future new machine purchase as a token of appreciation for your feedback."

It is apparently inconvenient to tell customers a service is charged... While support was responding saying he has scheduled it for a factory rest, he could simply add a sentence to say this will be a cost (would have maybe taken 10 seconds?)... which I would of course agree.

I think the dismissive tone of this email says a lot about them, if you search there are plenty of people with bad experiences.

Charging a customer additional fees without specifying is morally wrong (and against your terms). And is a red flag for me.

I will not be using that voucher and will NEVER use these guys again.

I'm glad I experienced this on a small issue so I can see their true colours - I was testing them for a much larger investment.

I would advise everyone to approach this company with caution!

All good with them for months with 1 ASIC, trustable company and TOP support mail.

I’ve been a customer since end of January 24. The upfront deposit is higher than most. But they got the miner I sent them up and running in a few days. I haven’t seen a single instance of it not running due to curtailment. And they have been very responsive to make any changes requested. And they only bill you for what your miner used in electricity. I can definitely recommend this company.

CC is one of the few facilities I trust. Great uptime, accurate billing, easy to work with.