KYC Verification is worst . Not even getting completed and what support is doing just resetting kyc to try again. I asked them several times to do it from their end as iDenfy is unable to locate face... See more
Company replied
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See what reviewers are saying
I connected cryptomus as a payment gateway to website. Everything works stably and the integration was launched without any problems. I am pleased with the low commission and the fact that payments a... See more
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An excellent solution for long term investments. Security is top. The interface is neat, with nothing superfluous. The return on staking is top!
Company replied
I registered. Passed verification. My merchant account was approved. I worked for two years with small turnover (up to $5,000 over the entire period). At some point, verification was cancelled without... See more
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Company details
About Cryptomus
Written by the company
Cryptomus.com is a cryptocurrency payment system for your business and not only.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
Contact info
Breach of guidelines
Enabling Scammers to Operate Freely on Their Platform
Enabling Scammers to Operate Freely on Their Platform
Cryptomus, a payment processing platform, has become a hub for scammers looking to exploit unsuspecting users. Despite clear evidence that certain merchants are running fraudulent operations, Cryptomus has refused to take action against these accounts. Scammers are using the platform to deceive and steal from customers, and when users present proof of their losses, Cryptomus offers no assistance, either refusing to issue refunds or ban the malicious accounts.
This lack of accountability makes Cryptomus a dangerous platform for anyone seeking legitimate transactions. Companies using this service to scam others are able to operate unchecked, while victims are left without recourse. Cryptomus' support team consistently ignores reports of fraud and continues to allow these malicious activities to flourish.
If you value your financial safety, it's best to avoid Cryptomus. They are turning a blind eye to scams, making it clear they are more interested in protecting scammers than supporting their customers.
November 22, 2024
Unprompted review
Reply from Cryptomus
We’re sorry that you’ve had this impression of our platform. Cryptomus follows international standards and operates within the law. We carefully moderate all of our merchants and don't allow fraudulent activities on our platform.
Since you haven’t provided specific details, we can’t give a full response regarding your situation. If you’re not satisfied with the support you’ve received, please contact us at complaints@cryptomus.com with a detailed description of your issue, and we’ll do our best to resolve it as quickly as possible.
Reply from Cryptomus
Thank you! We appreciate your positive feedback!
Reply from Cryptomus
We really appreciate your feedback! Thank you!
This is Amazing ever!
November 18, 2024
Unprompted review
Reply from Cryptomus
Thank you for positive feedback!
Reply from Cryptomus
Thank you for the high rating!
Randomly blocking blockchain…
Randomly blocking blockchain transactions!
they mark transaction as suspicious, and therefore asking for proof of incomes of my wallet screenshots of peoples I've receive incomes and other private info.
It's private information and you are not a legal authority to ask for it or seizure your customers money!
Blocking transactions and getting control over customer money is calling a STEALING!
It's not only me. if you google you will find other unhappy customers of them.
Now we have to look and pay for a lawyer to take our money back.
HIGHLY NOT RECOMMEND THEM !
November 15, 2024
Unprompted review
Reply from Cryptomus
We understand your frustration, but your funds didn’t pass the Anti-Money Laundering (AML) check, which is a necessary process to prevent illegal activity. Unfortunately, we can’t return the funds without a full investigation. We carefully review all the data, and this can take some time. Rest assured, all our actions are legal and follow international laws and AML policy. We recommend waiting for a response from our support team and following their instructions.
Reply from Cryptomus
Thank you for the high rating!
they advertise that i can buy crypto…
they advertise that i can buy crypto with card, then after all the hustle i can do it. they accept limited cards,
November 12, 2024
Unprompted review
Reply from Cryptomus
We’re sorry for any confusion. You can indeed top up your wallet with fiat using the Mercuryo service, but this is only available if it’s supported in your country. If this option isn’t available to you, you can buy or sell cryptocurrency on the Cryptomus P2P Exchange, choosing the most convenient payment method for you.
If you have any further questions, feel free to contact us through our official channels: support@cryptomus.com or Telegram @cryptomus_support_bot.
Impossible to get any support
Impossible to get any support. I've had two transactions failed, one being my own fault because I sent the wrong amount of crypto currency, the second one simply never got confirmed on Cryptomus side and the order failed on the merchants side, despite this the currency was withdrawn from my wallet. I created a support ticket for the first issue, which they promised to refund but before I even sent the address to which they could send the refund to, they closed the ticket. So I did as any normal person would, created a new ticket and submitted the wallet address to where I wanted the refund and I referenced back to the closed ticket. The only response was that I should wait and then they closed that ticket as well. It has now been over 1 week and there are no sign of the refund. For the second transaction I followed the steps accordingly and sent the correct amount of currency and I could see the transaction being successful on the block explorer (PolyScan), but Cryptomus never confirmed the transaction from their side even after waiting almost 1 hour. So once again, the currency was deducted from my wallet, the transaction failed and now Cryptomus has my USDT in their possesion. Completely useless support and in my case I got ripped off close to $60 worth of crypto currency. Thanks a lot!
November 11, 2024
Unprompted review
Reply from Cryptomus
We’re really sorry to hear about your experience. Please reach out to us at complaints@cryptomus.com, describe the issue in detail, and provide the ticket IDs for the unresolved issues. Our team will get in touch with you as soon as possible to resolve this matter.
Reply from Cryptomus
We understand that high fees can be disappointing. Rest assured, we don’t have any hidden fees. The fee you pay for transactions is the blockchain network fee. For our platform, the transaction fee is fixed. The advantage of a fixed fee is that it’s not tied to a percentage of the transfer amount, and it also ensures you won’t overpay if the network is congested — the fee remains predictable, regardless of network load. You can check the fees for each coin on the 'Tariffs' tab on our website's homepage.
Reply from Cryptomus
Thank you! We're glad you’re happy with our work!
Reply from Cryptomus
Thank you for your positive feedback!
Reply from Cryptomus
Thank you for the five stars!
Worth technical support
The money was originally sent to another wallet. After that it was sent again to the correct one in two instalments. Tech support ignores the fact that there was a third payment and does not read messages anymore, money is not transferred to the shop either. I do not recommend, avoid payments through them whenever possible
November 4, 2024
Unprompted review
Reply from Cryptomus
Sorry to hear about your experience with our platform. We'd like to help you resolve this issue, but we need more details to do so. Please provide us with detailed information about the situation by contacting us at complaints@cryptomus.com. Make sure to include the email address associated with your account so we can identify you as a user, as well as the details of the transaction in question. Our team will look into this as soon as possible.
Reply from Cryptomus
Thank you for the high rating!
Used this service to pay
Used this service to pay
I paid In BNB and did not get anything. And that is not about "not trustworthy seller" but cryptomus failure.
November 2, 2024
Unprompted review
Reply from Cryptomus
We’re sorry to hear about the issues you’re experiencing. We’d like to understand the situation better and determine why you believe the problem might be on our side. Please send all relevant details to our support team at support@cryptomus.com or via Telegram at @cryptomus_support_bot. Our specialists will investigate the issue and assist you.
For business it is just what you need
I use the Cryptomus platform to accept payments in my online store, and for more, it's the most convenient and functional payment gateway. There are so may plugins you can integrate, I might even experiment and try something new. I recommend Cryptomus if you're planning to add a payment feature!
October 7, 2024
Reply from Cryptomus
Thank you for your positive feedback! We’re glad to hear that you are happy with your choice.
A scammer opened a trade thru p2p…
A scammer opened a trade thru p2p faking the payment proof. The dispute is open several days ago and costumer service does nothing.
October 25, 2024
Unprompted review
Reply from Cryptomus
We apologize for the long wait. We will pass the information to the appropriate department. If the issue is not resolved, please contact our support team at support@cryptomus.com or via Telegram @cryptomus_support_bot.
Not ideal but works well enough
Cryptomus isn't without its flaws, but overall, it's a solid platform. I do miss having some advanced features for tracking prices and trends. If they add those, it'd be perfect!
October 7, 2024
Reply from Cryptomus
Thank you for your feedback! We’ll keep your suggestion in mind – always happy to improve Cryptomus for you.
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