KYC Verification is worst . Not even getting completed and what support is doing just resetting kyc to try again. I asked them several times to do it from their end as iDenfy is unable to locate face... See more
Company replied
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See what reviewers are saying
I connected cryptomus as a payment gateway to website. Everything works stably and the integration was launched without any problems. I am pleased with the low commission and the fact that payments a... See more
Company replied
An excellent solution for long term investments. Security is top. The interface is neat, with nothing superfluous. The return on staking is top!
Company replied
I registered. Passed verification. My merchant account was approved. I worked for two years with small turnover (up to $5,000 over the entire period). At some point, verification was cancelled without... See more
Company replied
Company details
About Cryptomus
Written by the company
Cryptomus.com is a cryptocurrency payment system for your business and not only.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
Contact info
Breach of guidelines
Scammers
These are scammers who operate from Lithuania. In 2016, they scammed a lot of people through their crypto projects. After that, around 2020, they created a crypto exchange with crypto tokens and attracted people through YouTubers and other advertising. After that, all these projects became scams. I personally lost 150 thousand dollars and just recently I received an offer in Telegram to connect to the cryptomus of their stores from the same fraudulent accounts under which the heads of those projects worked. They are trying to create a white project at the expense of my money and the money of other deceived people. Such projects should not exist. You can find information about them on the internet if you try..
January 24, 2024
Unprompted review
Reply from Cryptomus
We want to assure you that we have no connection to any previous scam projects. Our platform was established in 2022, and since then, we have built a reputation and earned the trust of our users. We remain committed to providing a secure and reliable service, continuously improving the quality of our platform. If you have any concerns, we encourage you to reach out to our support team for clarification. You can reach us at support@cryptomus.com or via Telegram @cryptomus_support_bot.
Block any payments and do not allow to…
Block any payments and do not allow to pass KYC and AML, pure scam for cryptocurrencies!
January 18, 2025
Unprompted review
Reply from Cryptomus
Sorry to hear about your experience with Cryptomus. We'd like to help you solve your problem, but we need more details to do so. Please contact our support team at support@cryptomus.com or via Telegram @cryptomus_support_bot with more information, and they'll assist you.
Reply from Cryptomus
Thank you for your positive feedback! We're glad you chose Cryptomus.
They scammed many people in 2016 and…
They scammed many people in 2016 and then in 2020 with their scam projects and tokens. Solanax, Adax and others
January 18, 2025
Unprompted review
Reply from Cryptomus
We want to assure you that we have no connection to any previous scam projects. Our platform was established in 2022, and since then, we have built a reputation and earned the trust of our users. We remain committed to providing a secure and reliable service, continuously improving the quality of our platform. If you have any concerns, we encourage you to reach out to our support team for clarification. You can reach us at support@cryptomus.com or via Telegram @cryptomus_support_bot.
Blog posts with fake information and really bad support
They have a blog post where they say they support funding the account through Zelle payment. I created an account specifically for this and I couldn't find that option. This post is also full of BOT comments.
I reached support through Telegram, and they always replied without explaining me what was the issue, they even redirect me to the same blogpost I was sharing to them saying "hey, this is not working"
I ended up opening a support ticket and explaining everything again and they asked me for more information about the issue (when I was pretty clear multiple times that I wanted help to fund my account with Zelle). I replied that I already provided all the information, that I still need help with that, and they closed the ticket saying "We replied in another chat, don't open tickets to make our work slower"
AND THEY NEVER REPLIED IN NO OTHER CHAT.
Don't waste your time as I did here
January 15, 2025
Unprompted review
Reply from Cryptomus
We’re sorry to hear about your experience and want to take a moment to clarify. The blog post you mentioned, dated April 16, 2024, describes the general process of using Zelle to purchase cryptocurrency and is not specific to our platform. Beyond this blog post and its reference to Cryptomus, no other part of our site advertises Zelle as an available funding method.
For the most accurate and up-to-date information about purchasing cryptocurrency with Cryptomus, please refer to the Buy Crypto section on our platform. You can top up your wallet with fiat using the Mercuryo service, provided it’s supported in your country. If this option is unavailable, you can also use the Cryptomus P2P Exchange, where you can choose the payment method that works best for you.
Visual browser
It has been working for a year without interruption, I recommend it as an alternative to other anti-detection browsers.
January 14, 2025
Unprompted review
Reply from Cryptomus
There seems to be some confusion - we are actually a platform for working with cryptocurrency, not a browser. But thanks for the 5 stars!
Does what it advertises for
Does what it advertises for. Very happy with the quick service. Hadn't had any issues. Smooth transaction.
January 6, 2025
Unprompted review
Reply from Cryptomus
Thank you! We’re glad you’re satisfied with the quick and smooth service.
Reply from Cryptomus
Sorry to hear about your experience with Cryptomus. We'd like to help you solve your problem, but we need more details to do so. Please contact our support team at support@cryptomus.com or via Telegram @cryptomus_support_bot with more information, and they'll assist you.
Worked fast without issues
January 6, 2025
Unprompted review
Reply from Cryptomus
Thanks for your feedback! We’re glad everything worked seamlessly for you.
Reply from Cryptomus
Thank you!
my experience with this platform has…
my experience with this platform has been highly frustrating after making a small profit from a trade, i requested a payout, only to have it rejected on the ground of a martingale violation, despite not having violated any rule outing on their website, the explanation provided was vague and inconsistence with actual trade i executed, which were don withing the guideline. what was particularly concerning was the lack follow-up from their support team after i asked for clarification. this lack of transparency and poor customer service has made me reconsider my choice of platform. contrast, I've found that platform like (Bull Stash) they tend to offer clear guidelines and more reliable customer support ensuring a more straightforward and hassle good trading experience..
December 20, 2024
Unprompted review
Reply from Cryptomus
Thank you for your feedback. We’re sorry to hear about your frustrating experience. We take issues like this seriously and understand how important clear communication and transparency are. The violation you mentioned may be related to certain trading strategies, but we regret if the explanation seemed vague or inconsistent. We also apologize for the lack of follow-up from our support team. We are continuously working to improve our customer service and ensure better experiences for our users. If you'd like further clarification, please don't hesitate to reach out to us directly, and we’ll do our best to resolve the issue. Your input is invaluable, and we appreciate you bringing this to our attention.
I really liked add funds method
I really liked add funds method, recomennded.
December 27, 2024
Unprompted review
Reply from Cryptomus
Thank you for your kind words and support!
fast processing and confirmation
December 26, 2024
Unprompted review
Reply from Cryptomus
Thank you for such a great rating! We appreciate your support.
Worst company possible
Worst cryptocurrency experience in 8 years. Worst company possible. They took my 2k$ BTC and said it was AML. I sent everything that is required and also a scan of my passport, it's been more than a day but the money has not been returned to me and the support is silent! Never use this service if you don't want to lose your money at some point.
They returned my money after a month. If you have any opportunity to not to use this service you should do so.
December 25, 2024
Unprompted review
Reply from Cryptomus
We understand your concerns and are sorry to hear about your negative experience. AML (Anti-Money Laundering) procedures are a standard practice in all regulated financial services to prevent illegal transactions and ensure the legitimacy of funds. If your transaction did not pass the AML check, we are unable to release the funds immediately, as per international regulations. A thorough investigation is required to confirm the legitimacy of the funds, which is why we ask for additional information. These investigations are performed manually at multiple levels, and this process can take a few days or even longer. We ask for your patience and recommend following the instructions from our support team to resolve the issue.
Company is performing so called "AML Scam"
Company is performing so called "AML Scam". Funds were blocked, i provided all the information that they asked but still receive their reply "Without the requested information, we cannot unblock your funds". Dear company, why you ask so many questions and request personal information to finally say "Your crypto is not yours now". You better answer right at first reply to save time - "Yes, we perfomed an AML Scam and stolen your coins, enjoy"
December 25, 2024
Unprompted review
Reply from Cryptomus
We understand your concern, but we want to clarify that the AML process is in place to ensure compliance with international regulations and prevent illegal activities. We do not steal funds.
If your transaction was flagged, it means the funds failed the AML check, which is why we ask for additional information to verify their legitimacy. The process takes time as it’s done manually at multiple levels.
If you haven't provided all the requested details, please do so. If the legitimacy cann't be confirmed, the funds may not be returned. We recommend following all support instructions and verifying the source of your funds to avoid future issues.
Very slow in delivering product…
Very slow in delivering product (telegram stars ⭐⭐) after payment are made.
December 24, 2024
Unprompted review
Reply from Cryptomus
It seems there might be a misunderstanding, as Cryptomus facilitates payment processing but does not provide the products or services directly. If you’re experiencing issues with receiving your purchase, we recommend reaching out to the support team of the platform where you made the purchase.
Complete scam
Complete scam. Bot generated answers in chat. Fake support that are redirecting you to "specialists" who never answer back. Fake comments on the website. In general scam project.
December 20, 2024
Unprompted review
Reply from Cryptomus
We do use bots for answering common questions, as they are able to handle most queries effectively. However, we also have a real support team available to assist you. Please send an email to complaints@cryptomus.com, explain your issue, and include your ticket number so we can investigate why you haven’t received a response from our specialist.
Update as of December 23, 2024 as I am unable to replicate the scam.
I have been ripped off by the company userviral, the question is, you apply filters, I think so, don't you? I contacted their support which is a telegram bot as it is the only means of support on their website indicated me wait for the seller's response wait since the 18th this contacts me and says there is a payment but do not know what it is , as much as I indicate , they refuse to give me the product , in my country the payment processors , do not complicate life , they if a company scam there are 2 solutions , explulsar to the company or withhold payments from the company and comprensar the scam to the buyer but I see that this is not your case, with respect, I propose to send mail to with all the evidence as I have screenshots of emails sent from userviral to my person without giving solution, I just pray that I do not answer a telegram bot pity that trustpilot not allow attach evidence
December 16, 2024
Unprompted review
Reply from Cryptomus
We understand how upsetting this situation must be. Unfortunately, we cannot refund the money, as it has already been transferred to the merchant's account. You will need to contact them directly for a refund. We thoroughly vet all projects that join us as merchants to ensure their legitimacy. If you believe they are scammers, please send us any evidence of the fraud to complaints@cryptomus.com, and we will review the company in question.
this platform is a fraud and scam after…
this platform is a fraud and scam after you confirm the payment they froze your money and you not getting even 1 cent back they just taking your money stay far far away from this plarform
December 20, 2024
Unprompted review
Reply from Cryptomus
t seems that your transaction has been flagged as high-risk under our Anti-Money Laundering (AML) procedures. AML checks are designed to ensure that all transactions comply with legal regulations and are not linked to unlawful activities. Resolving AML issues takes more time and requires thorough checks. We recommend that you wait for a response from the support team and follow their instructions carefully.
Worst crypto payment service
They literally responded after 13 hours and told me to wait 2 weekd to resolve deposit on 400$ and the money wasn't even deposited beacause they just sent it back to my wallet, this is insane be aware and far away from this platform best advice i can give
December 20, 2024
Unprompted review
Reply from Cryptomus
We're sorry to hear about your experience. Unfortunately, we cannot provide the exact reasons for the delay of your funds at this moment. To help clarify the situation, please reach out to us at complaints@cryptomus.com with all the details regarding your case. Our team will look into it and get back to you as soon as possible.
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