I had a great experience. The service was on point, communication was clear, and everything was handled quickly and professionally. I would definitely use them again.
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See what reviewers are saying
I love the system where you can get a crypto card in your local kiosk and just gift it to your friends ! It helped me make some of mine understand what investing was all about and it's way better th... See more
Company replied
As a new user, I initially had some difficulties getting familiar with the system. I reached out to customer service a few times about 2 things, and I have to say I was very impressed. Their respons... See more
Company replied
Since every fuxking exchange needs KYC for buying crypto for me its the perfect option to get some crypto even under 18 years. Fees are compared to others decent and execution was in my case very fast... See more
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4.6
Excellent
246 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Die Glaubwürdigkeit des Dienstes.
Sie sind sehr zuverlässig, es ist ein sehr guter Service.
July 23, 2024
Unprompted review
Reply from Cryptonow Switzerland
Guten Tag Zala Tutoriel
Vielen herzlichen Dank für Ihre Bewertung, das freut uns sehr!
Es motiviert uns immer wieder aufs Neue wenn wir sehen, dass unsere Kundinnen und Kunden mit unserem Service zufrieden sind.
Wir wünschen viel Spass mit unseren Produkten und falls Sie auf Ihrer Krypto-Reise Fragen haben sollten, können Sie uns gerne ungeniert kontaktieren.
Freundliche Grüsse aus Baar
Ihr Team von Cryptonow
I was very happy with the support by…
I was very happy with the support by phone. The person helped me very well and was very professionnal
May 9, 2024
Unprompted review
Reply from Cryptonow Switzerland
Dear Mr. Rituit
Thank you for your review.
At Cryptonow, providing personalized and direct customer service that ensures individual guidance is of utmost importance to us. Our dedicated customer service team strives to address your inquiries as promptly as possible.
Your opinion is extremely valuable to us. If you have any further suggestions or feedback, please do not hesitate to contact us. You can reach us by phone at +41 41 508 78 01, or you can use our user-friendly online form at https://www.cryptonow.ch/en-ch/email-support.
We appreciate your support and look forward to hearing from you.
Warm regards
Your Cryptonow Team
How long can take a crypto to deposit?
How long can take a crypto to deposit?! What a crap, It took 1 hour to get my card activated, then I've send money to my Cryptonow wallet for what I'm already waiting 55 minutes still not there. They've got cut 12.5% of what I've purchased card for. Totaly useless, never again
May 1, 2024
Unprompted review
Reply from Cryptonow Switzerland
Good day
Thank you for your review. We understand that it can be frustrating to wait longer for sending or importing a wallet and not have it processed instantly. However, this waiting period is due to the fact that each time the card is activated or imported into the mobile app, a transaction on the blockchain is conducted. Until such a transaction is confirmed, it can take up to 2 hours, depending on the cryptocurrency and the blockchain's load.
Each gift card includes a Cryptonow Wallet®, which is also a Non-Custodial Wallet, meaning that cryptocurrencies are transferred directly to the customer's own wallet via the blockchain. Holding cryptocurrencies on the Cryptonow Wallet® is much safer than storing them on an exchange or with a broker. Additionally, the Cryptonow Wallet® is an offline wallet, which is considered the safest way to store cryptocurrencies.
Transparency is important to us, so you can view all costs and deductions regarding fees on our homepage: https://www.cryptonow.ch/en-ch/how-we-make-money We kindly ask you to contact our Customer Support so that this matter can be individually addressed. You can reach us by phone at +41 41 508 78 01 or via email: https://www.cryptonow.ch/en-ch/email-support
Kind regards
Your Cryptonow Team
Just avoid at all cost.
Just avoid at all cost.
The hidden fees are so important that you might lose half of your money. Just remove the sooooo numerous positive reviews (???????????????), what is left are the rare real users that were all scammed.
edit : More then 24 hours for a transfer between their ATM and their app. And for such a long transfer they charged 10.50€...
March 9, 2024
Unprompted review
Reply from Cryptonow Switzerland
Dear Jacques Correia
Thank you for providing us with your feedback. We sincerely apologize for any inconvenience you may have experienced with our service. A 24-hour waiting period is indeed unusual, and we want to address this promptly.
We would greatly appreciate the opportunity to learn more about your specific experience and ensure that your concerns are treated with the utmost importance. Please don't hesitate to contact our customer support team either by phone at +41 41 508 78 01 or through our online form: https://www.cryptonow.ch/en-ch/contact-us.
Kind regards
Your Cryptonow Team
Easy and good Support!
November 20, 2023
Unprompted review
I Had an amazing experience using…
I Had an amazing experience using cryptonow
November 22, 2023
Unprompted review
Easy and great support
Simple activation of the wallet. Support helped me quickly to solve a problem.
November 13, 2023
Unprompted review
Simple
Simple, fast and excellent customer service. Fees could be lower, but for the complete user experience worth it.
August 18, 2023
Unprompted review
I had a problem with activating my cryptocard.
I had a problem with activating my bitcoin cryptocard. I sent an e-mail and got the relevant information without any long delay.
So, a good customer service experience.
August 29, 2023
Unprompted review
First time trying crypto.now
Since every fuxking exchange needs KYC for buying crypto for me its the perfect option to get some crypto even under 18 years. Fees are compared to others decent and execution was in my case very fast I didnt use their wallet at all so I cannot review that
June 30, 2023
Unprompted review
Good and Fast Customer service.
November 28, 2022
Unprompted review
Good and friendly customer service
November 21, 2022
Unprompted review
Its beeen a week and this flipin people…
Its beeen a week and this flipin people still havent fixed theyre app it just show howe much they care about customers litteraly 0 you wont get any help customer service with the biggest attitude ive ever seen awfull just no words can describe what a shiti app and company this is really
August 2, 2022
Unprompted review
Reply from Cryptonow Switzerland
Dear valuable customer,
Thank you for your assessment. We are very sorry for your bad experience and our late answer. We just launched our cryptonow-app and somtimes there are smaller bugs or technical problems. Generally we still recommend the wallet of www.exodus.com.
Nevertheless we wish you a wonderful day.
Yours sincerely
Customer Service
Ive been told for 4 days they are…
Ive been told for 4 days they are fixing the app so we could actually use bitcoins very awfull do not recommend and i would certainly not buy from them fee is insane not good avoid them !
July 29, 2022
Unprompted review
Reply from Cryptonow Switzerland
Dear valuable customer,
Thank you for your assessment. We are very sorry for your bad experience and our late answer. We just launched our cryptonow-app and somtimes there are smaller bugs or technical problems. Generally we still recommen the wallet of www.exodus.com
The fees are 8.9% and you need also to consider that the Bitcoin price is really volatile and can change often 1-20% just in some minutes/hours.
Nevertheless we wish you a wonderful day.
Yours sincerely
Customer Service
Just bought bitcoins today only to be…
Just bought bitcoins today only to be notified that i cannot use any or send very bad i would not recommend as well goes for customer service if i would have to rate 10/10 i would give it -20 do not use the app nor buy bitcoins from cryptonow
July 28, 2022
Unprompted review
Reply from Cryptonow Switzerland
Dear valuable customer,
Thank you for your assessment. We are very sorry for your bad experience and our late answer. We just launched our cryptonow-app and somtimes there are smaller bugs or technical problems. Generally we still recommend the wallet of www.exodus.com.
If there are any other question please contact us
by mail: support@cryptonow.ch
Nevertheless we wish you a wonderful day.
Yours sincerely
Customer Service
Cryptonow.com tarnishes crypto
Very, very disappointed.
When I activated my Wallet the price of BTC was around the CHF 44'000.- mark. On cryptonow, the exchange was done at more than CHF 50'000.-.
Over and above this there is a 8.9% transaction fee as well as a CHF1.0- activation fee.
From their website:
"Card Activation Fee: 1.0 CHF
Commission: 8.90%*
* The indicative reference price is displayed during the activation and exchange process and is subject to substantial market fluctuations. FIAT currency foreign exchange spread is not included. The use of cryptonow services are outlined in the general terms, exchange conditions and local regulations."
I would avoid cryptonow, now and forever. They should be called cryptonever.
March 29, 2022
Unprompted review
Reply from Cryptonow Switzerland
Dear valuable customer,
Thank you very much for your valuable feedback. We can understand your displeasure. The price difference also arises from the exchange on which we buy the bitcoins. Not all exchanges have the same buying and selling price of bitcoin at all times. The basic principle of supply and demand also applies there.
Our fees are higher than online exchanges. This has to do with the fact that it is a physical product and we only operate in Switzerland. Therefore, we have less reach and expansion possibilities, as other platforms or exchanges have, for example.
Thank you very much for your comprehension!
Yours sincerely
Customer Service
A very useful option to buy bitcoins
A very useful option to buy bitcoins. Quick transfers and easy to use. Very efficient customer service!
March 25, 2022
Unprompted review
Very effective
Very effective, friendly and reliable costumer service. Special thanks to Lorena for his support and effort to solve any problem.
Absolutely recommend it
March 21, 2022
Unprompted review
Very quick response and fast resolution…
Very quick response and fast resolution rate. Not often you encounter a company where the customer service is giving quick and competent and friendly answers
March 4, 2022
Unprompted review
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