Crystal Classics Reviews 8,601

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

LOVED Crystal Classics! I'm really sorry they went out of business. Their prices were competitive, had awesome specials - and the quality of their merchandise was top notch! Thank you, Crystal Class... See more

Rated 4 out of 5 stars

The product arrived packed for safety, as advertized. The crystal is lovely. I did think I was buying Irish crystal when in fact it was DESIGNED in Ireland but made in another country. That is disappo... See more

Rated 4 out of 5 stars

Actually, I thought the glasses were "highball" size when viewed online. They are smaller than anticipated. Unfortunately, when viewing items online I am finding that I never know what to expect. N... See more

Rated 5 out of 5 stars

The sale allows me to happily own items I use daily, and the shape of these products is just perfect for my needs. I have elderly, fragile fingers, so I appreciate having tumblers that are the idea... See more

Company details

  1. Jewelry Store

Written by the company

Crystal Classics is the largest independent retailer of Waterford Crystal and an authorized retailer of all the finest quality brands we sell. We sell only new, first quality merchandise acquired directly from the brand manufacturers. Exceptional customer service is our highest priority and paramount to our mission to help customers find the World's Finest Crystal. Our Baccarat Crystal and Lalique Crystal collections feature their renowned annual christmas ornaments, sculptures, stemware, as well as vases and bowls. Our collections are one of the most complete anywhere for our world renowned vendors. Crystal Classics also specializes in crystal lamps, and crystal chandeliers, featuring Baccarat, Lalique and Waterford chandeliers. Crystal Classics is the largest independent retailer of Waterford Crystal, Marquis by Waterford, Wedgwood, Royal Doulton, Royal Albert and Rogaska Crystal. We are Daniel Swarovski award winner and a leading retailer of Swarovski crystal collectibles, Swarovski Christmas ornaments and Swarovski jewelry. Crystal Classics is proud to carry Cashs Crystal and Cashs Jewelry. Crystal Classics is a top retailer of Orrefors and Kosta Boda as well as Lenox, kate spade, Iittala, Ralph Lauren and Moser Crystal. Crystal Classics carries quality metal, leather, wood and crystal items from Nambe, Ralph Lauren and Michael Aram. We are one of the largest retailers of Belleek China, carrying collectibles, tableware, ornaments and lamps from Ireland. Crystal Classics specializes in wine glasses and barware, tailored by famous makers like Riedel, Schott Zwiesel, Waterford, Baccarat, and Cashs to each of the varietals you enjoy the most. If you search by wine varietal, our search will list wine glass suggestions for most of the wines available. Crystal and glass products are sustainable products. Each piece of crystal is 100% recyclable with over a ton of natural resources saved for every ton of crystal recycled. Energy costs of production of glass products containing recycled crystal are significantly lower than without using recycled products. Every crystal factory loves using the recycled crystal as a portion of their mixture. When mixture contains recycled crystal, it saves about a ton of fuel for each ton of recycled crystal, creating huge effects in saving the energy. Please recycle. Every piece of crystal can be completely recycled, if you have the heart to break it. Crystal Classics is an independent small business focused on providing exceptional excellent customer service. We have knowledgeable Customer Service representatives ready to assist you via phone or email. Your shopping experience and satisfaction are very important to us. We welcome and appreciate your questions, comments and suggestions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Kudos to Crystal Classics

I originally called the Waterford company to purchase champagne flutes. As they do not offer engraving, which I specified, I was referred to Crystal Classics for the purchase and engraving. I am thrilled to have been given that recommendation. I put in an order and was given selections for type of engraving and font style. Before placing the order, fortunately, I was sent an image of the monogramming I had chosen. I decided to make a change which they immediately accommodated for me. The beautiful flutes were then delivered shortly after. Highest praise for the communication and service I received from Crystal Classics!

April 21, 2025
Rated 5 out of 5 stars

Excellent Service and Perfect Delivery

I love my Villeroy & Boch platter. I had been eyeing it for some time, and then it went on sale. I purchased it immediately. I have also purchased Gorham Lady Anne crystal water glasses from Crystal Classics, and they are cherished pieces. The purchase and delivery went smoothly, and everything was packed carefully.

April 22, 2025
Rated 5 out of 5 stars

I’m a first time customer

I’m a first time customer. I was immediately impressed by the quality of the products, but what really set this company apart was the care and diligence in the packing of the crystalware for shipping. The box showed the effects of transit, but nothing was broken. I was left with the impression that it could have been dropped from the Empire State Building balcony with no damage to the contents. Well done!

April 21, 2025
Rated 1 out of 5 stars

I received an email with a discount…

I received an email with a discount code for 10% on my order and despite multiple attempts the discount code did not work. I have now made 2 order where I received the discount code email and it didn’t work

April 21, 2025
Rated 5 out of 5 stars

The products Crystal Classics are truly…

The products Crystal Classics are truly beautiful.More importantly,is the personalization they offer. The engraving requested went through an approval and completion process. Upon which the gifts were carefully packaged in their unique boxes and placed in organza bags with our gift message. This made our experience great.

April 12, 2025

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