500 Casino Reviews 954

TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of games available and the attractive appearance of the site. Reviewers often highlight the ease of creating an account and the instant nature of crypto deposits and withdrawals. The support team is frequently praised for being helpful, fast, and responsive, with some describing the customer service as excellent and of the highest value. However, a significant number of people express dissatisfaction, raising concerns about the fairness of games and RTP. Some users report issues with account bans without clear reasons and a complete lack of wins, suggesting that slots do not pay out as expected. There are also complaints about unhelpful live chat support, with some customers experiencing locked accounts and difficulties with fund withdrawals after making deposits.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many expressing extreme dissatisfaction, citing... See more

Payment

Users describe ambiguous interactions with payment, with some reviewers reporting easy and quick deposits and... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the support staff as... See more

Product

Consumers find the product to be ambiguous, with some reviewers praising the vast amounts of slots, sports... See more

Price

Clients share negative opinions on price, with many reviewers expressing significant dissatisfaction over... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Had a few wins which is nice . Game selections are great. Instant withdrawals . Although sometimes the games take a lot without giving a win. But definitely an alright site. Pleased so far

Rated 2 out of 5 stars

scammer website, fake rtp, and bannes account for no reason, and they don't do nothing about it

Company replied

Rated 4 out of 5 stars

I’ve been playing on CSGO500 for a while and really enjoyed it. The site feels modern and easy to use, with plenty of games and betting options to keep things interesting. Deposits went through in... See more

Rated 4 out of 5 stars

very good casino, but one very big problem! as I had just won over 250.000kr I easily wasted the first 50.000kr. while I still had 200.000 left, as an addict I instantly went to dice, keep in mind I... See more


Company details

  1. Gambling Service

Written by the company

One of the oldest CSGO & Crypto Casinos. Gamble with skins, real money, BTC, ETH, XRP, BCH, XLM & more. 3000+ slots, live games, sportsbetting & unique house games.


Contact info

2.9

Average

TrustScore 3 out of 5

954 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

500casino is scamm!!!!

played years there but yeah its a scamm for sure. i allways have been depositing but never had change for withraw losed a lot cs go skins a lot real money . site sucks hard balls. support doesnt exist u talk there allways with bot. all of the slot games are laggy af. and never they fault allways check your internet for that XD... prob had some big wins but everytime u get lag spins 2 min 1 spin and then u dont win nothing only lagg not even 0,1% back and for sure dont ever buy bonuses there its 100% rip off.

September 14, 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

You have been unlucky, both winning and losing are probable outcomes of gambling.

Saying that it's a scam because you experienced a loss doesn't change the fact that it's legit.

Gambling is always a losing game in the long run due to the house edge.

We do not have control over slot outcomes and you are playing the same game as on any other website.

Rated 1 out of 5 stars

Trash support, doesn’t acknowledge own faults

Played crash on their website and ran into a latency issue but found out it was on their end, talked to support but they repeatedly said it was maybe their fault but they do not give refunds. They do not give refunds even though they were at fault? Showed that the latency was 0.5s on crash and just said “no refunds”, I asked for my bet back since it was their fault.

October 1, 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

Crash is a game mode that's highly dependent on your network connectivity, if there was ever any issues on our side, all bets get refunded.

The best practice when playing a game that's latency dependent is to use the autocashout feature.

Better luck next time.

Rated 1 out of 5 stars

500.casino stole 8K USD

I was a losing customer on the site by a small amount. I started winning some of it back reaching 8055 USD in balance but still down overall. I cant even imagine how they treat their winning customers.
When I tried to withdraw it was declined:
"I'm sorry to say that you will remain permanently banned with balance(s) seized."

They are accusing me of breaking ToS by creating multiple accounts which is not true. It seems they are just use this accusation with no proof to steal funds.
At the time 500.casino had some easy to beat same-game-parlay lines. That is what I was mainly betting. Since getting scammed they no longer offer these lines.
I am sure a lot of people where betting these lines while they existed. I only had had 31 bets on the site overall.
I understand that what they are accusing me of does happen but I have never had another account on the site.
Dont use 500.casino, either they falsely tied my account to another or maliciously use multi accounting as an excuse to steal funds.

They potentially even made 5x+ profit from just holding my BTC deposits but are refusing to make it right and pay out my USD deposit balance. Its not even profit.
I have tried to escalate the issue to other people from 500.casino but I'm being ignored. I am making this review hoping someone at the company will finally see it and make it right

edit response:
I have never had another account. If the system you are using flagged my account its an error.
If you dont want to show proof to me in private how about you send the proof to someone else in the industry for arbitration and if they confirm that they agree I had other accounts I will remove the review.

DONT USE THIS SITE, THEY WILL FALSELY CLAIM YOU ARE MULTI ACCOUTING AND STEAL YOUR MONEY

October 26, 2023
Unprompted review
500 Casino logo

Reply from 500 Casino

You have been continuously violating Terms of Service by creating multiple accounts to avoid betting limits that have been set on your account.

We are not accusing you of anything, we have an antifraud system that detects once you take such actions and you have.

Please stop creating multiple accounts to attempt to abuse our service as this will continue to happen as you continue to do that.

Rated 1 out of 5 stars

Biggest scam happend in my career

i just create an account on this casino a 4 days ago , i won couple of few hundreds ,everything was good yesterday i deposited to play normally as i used to and i found myself i cant bet and perma mute from chat i asked supp they told me you need to do kyc to continue using the site because we think you do money laundering !!! for reall?? okey i said no problem i went to verify myself with id and live face check and they tell me you account is banned for fake documents and they literally took my money tha i have in account and my deposits (close to 400$ total) and that was the biggest joke ever happened i told them how it is fake documents and i asked them to literally open a video call live or i can record any video showing all the all documents they need to see and what they say ? they tell me sorry we cant offer you a service without even explaining why it is fake documents ( and for sure it is just a lie to close my account) , im a tunisian if you dont know how our ids looks like dont say it is fake and bring an arabic staff so that he can confirm that my id is 100% correct, and again i can verify my id and every document you need in video call live or whatever you want but yet you keep not answering me you just said you got perma banned for submitting fake documents then when i asked for a video call to verify you said we cant offer service then you didnt answer and you just do seen? i have all the screensshots from the conversation and i can show them and it is 400$ ffs not 40k is that worth to ban my account for by accusing wrong things? again im all ready to verify everything in live and hopefully you give chance at least to verify me with fairness one time

edit: they did review my case and they came out with result i cannot be verified in their site which i still dont know why but returned my account with the 139$ balance that was on it and they chose to not give me the rewards which is more than 200$+ saying that during those circumstances even tho the bets were finished and the promo was before i get banned so if there is an issue it should be in future promotions even tho there is no issue because im still ready to this moment to verify with any documents or any method they need and
last thing i want to say thanks to ZEN the only admin who wanted to review my case and he did his best to solve the issue but yea the rules of the site are suck
and yea thanks for other admins who chose to leave me a seen in every message i send and max i get was we cannot offer you a service and IMAGINE IF ZEN WASNT IN YOUR TEAM YOU WERE GOING TO BAN SOMEONE WITHOUT ANY EVIDENCE AND TAKE HIS MONEY !! AT LEAST BE CAREFULL WITH OTHER PLAYERS IN THE FUTURE SO YOU DONT ACCUSE INNOCENT PEOPLE FOR NOTHING

August 15, 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

You failed to comply and verify your account properly and due to that you can't participate in promotions.

You have all the funds that rightfully belong to you and you can use our service without issues.

Rated 1 out of 5 stars

Scam casino

Scam casino. Like 40 deposits about 200$ each made, never got even 1 stupid dollar into profit. Always straight to zero, no matter what u play. also i played about 150 bonus buys, different slots, currency and provider. Never won over 0.50x. Avoid this scamhole site.

August 10, 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

The outcomes of the games are not guaranteed in any way. I hope you realize that everything is random and audited and furthermore, it has nothing to do with the website you're playing on.

Better luck next time,

Rated 1 out of 5 stars

This casino is super rigged...DO NOT…

This casino is super rigged...DO NOT DEPOSIT HERE!!! You will lose your money really quick. They also make fake posts on Trustpilot with 5 stars all saying the same thing back to back to back posts. You can tell it's them. WARNING AVOID THIS CASINO. The real reviews here are the ones who are complaining about the low payout percentage. This company is ran by crooks!

August 7, 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

The fact that you don't get the outcome you desire does not mean a Casino is rigged.

Gambling is a game of chance and the house edge is against you, the more you play, the more likely you will be in net loss.

You can take advantage of the self-excluding feature to stop yourself from gambling any further.

Rated 2 out of 5 stars

Low RTP and Rakeback system

I played at this casino for about 9 months and never got to the plus. While the cashback bonus was good at first, it became increasingly difficult to level up. Slots pay out very, very rarely, I play many slot games from many different providers. I closed my account and I don't plan on returning. I wish good luck to those who plays at this casino.

July 25, 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

Hey Saul,

We offer the highest RTPs that providers have.

Leveling up is intentionally made like that, it gets harder to level up the higher your level is, that’s part of our system. Along with that, rewards also increase as you level up.

Slots are extremely volatile in nature, if you want to play something with more consistency, you can always choose something like the Wheel of Fortune, Duels Roulette or even BlackJack.

Rated 1 out of 5 stars

Casino 500 insolvency

Hello! I gamebled in the Euro final: I bet 30.000$ on over of the first time match (I had better placed a bet on the second time), but I almost won back with 2,5 over. After at night when I was drunk enough I bet over on not important things in the cybersport (E-sport) section (bots play there) that are suggested in live.
Next day I tried to spin the slots but I found my account blocked. After KYC verification I was declared that I was allegedly a cheater and my modest win 9306,73$ would be seized. I was brought back my deposit and said that I created multi accounts though I do exactly remember that I have never signed in this casino before.
Casino 500 accepts bets but it is not well-off to pay out the wins.
I ask you to assist solving the problem with my seized money, if it's possible. I also ask to inform the community about the dishonest way Casino 500 works, deceiving its clients who win.

July 15, 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

You created several accounts in the past on which your sportsbook limits were lowered greatly.

You skipped limits by creating new accounts, which is a severe abuse of Terms of Service.

Please do not create anymore accounts as we do not tolerate abuse.

Regards,

Rated 5 out of 5 stars

Best casino with huge rewarding system

Have been 5 years on this casino and I will be staying forever until I do gambling. I have even tried other casinos recently but none of them worthy enough. Huge advantage on this casino is rewards system and promotions.

They have implemented almost every games that user request one of the best one from recent update is Bonus buy battle on slots. When it comes to sports there is no restriction on combining esports and sports also u can combine with bet builders with other matches.

I'm really looking forward on UPI transactions for India local currency and I can feel that they might implement it :)

July 11, 2024
Unprompted review

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