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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often describing the site as fair and enjoyable. However, some customers also noted issues with payment and withdrawals, reporting difficulties in receiving their winnings or experiencing delays. A few other people also felt that the website's odds were unrewarding and that the withdrawal process was complicated by requirements like KYC.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website. Many customers praise it as the "best site ever" for... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the support team as very... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report significant delays and difficulties... See more

Staff

Consumers find staff to be positive. Many reviewers praise the support team for being friendly, helpful, and... See more

Based on these reviews

Rated 5 out of 5 stars

ive been playing on this site for a couple years now its been a roller coaster but its amazing i still come in daily to grab my daily cases and the customer service is amazing

Rated 5 out of 5 stars

Kim has the ability to solve everything fast, professionally and swiftly. One heck of a support member indeed. Much respect to him/her.


Company details

  1. Gambling Service

Written by the company

CSGOLuck are a brand new CSGO site dedicated to providing a fair and reliable skins experience. Players can play on Crash, Roulette, Coinflip, Case Opening and Jackpot.


Contact info

3.9

Great

TrustScore 4 out of 5

629 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Support team is the best

Support team is the best, no other site has this ammount of serviceminded and professional support, they are also very generous and the site in general is always user centric taking in user feedback and implementing changes based on that if you are going to play at a site, this is the one.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Csgo luck is the beeeest

Best csgo case opening sítě, nice cases, the admins are real legends and their support team is just amazing, they are able to help with every problem you have ( ofc about problem with the site or something) and they always help until everything is as it should.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great Site

Great site, only ever experienced one issue and I was promptly assisted by the staff who remedied the situation within minutes. Hassle free, and trust worthy. I'm a happy customer.

January 7, 2025
Unprompted review
Rated 2 out of 5 stars

Withdrawals take far too long—mine took…

Withdrawals take far too long—mine took almost an hour. The wagering requirements are overly strict, particularly the 40x requirement on the bonus balance. I strongly suspect that the site uses fake 5-star reviews to inflate its overall rating. That said, the website does pay good, which is a positive aspect.

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Helder!

I’ve been using this website for about two months now, and I gotta keep leaving reviews for Helder. His support has been absolutely phenomenal. Every time I reach out for assistance and he’s online, his response time is lightning-fast—often within 10–20 seconds. It’s incredibly rare to see that level of promptness and attentiveness, and it makes such a positive impact.

What really sets Helder apart is how proactive he is in ensuring that my issues are addressed. Even in situations where my concerns involve other departments or require additional steps, he never leaves me hanging. if I need assistance with support, especially when I'm being impatient—Helder still makes a point to notify another department about my situation. He keeps me updated, explaining if delays are due to a high volume of tickets or other reasons, which is so appreciated. Just knowing that someone is advocating for me and ensuring my issue doesn’t get lost in the shuffle makes all the difference.

On top of that, Helder’s communication is fantastic. He’s professional and efficient, but he also takes the time to engage in friendly small talk, which makes the experience feel so much more personal and less transactional. It’s reassuring to know I’m chatting with someone who genuinely cares and not just following a script, or an AI.

Great customer service! Thank you for your amazing dedication and for making this platform such a pleasure to use!

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

Lost 400 dollars

Made alot of case battles, opened alot of cases. Always choose 1 or 10% profit. Enemy bots constantly pulling 0.26-0.5% in every battle, my bots or me didnt make it even once. So i lost 400$ because i trusted good reviews, but i think that its obviously not clear site. This site is definetly rigged, i dont think that it was just bad luck. Dont visit this site, save your money. Just open cases in cs, you know that odds are bad, but they are real.
P.s. This is my experience, i want to share it. I don't need any "help" or any answer to this post from admins of this site. I know that sites like this try everything to delete bad reviews.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Speed

Speed. The staff responds quickly and they radiate reliability. If you do ever have a problem; someone will respond within minutes.

November 24, 2024
Unprompted review

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