The interface is pretty slow and outdated but still carries nice features. Alot on diversity in games and good skin withdrawal options!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Made xp gain $1=400xp to $1=5xp, while needing to level up to open rewards monthly. whole site lags worse than ever before and staff and mods just lie blatantly to save face (mobile has never worked a... See more
Company replied
CSGORoll has become a huge disappointment. The recent changes to daily rewards and the overall platform overhaul are a mess. It feels like they pushed an unfinished update with sloppy design choices a... See more
Company replied
Owner called the most loyal players LEECHERS for wanting the daily rewards which how they initially gained such a big player count. I spent over 30k on this site and would withdraw here and there but... See more
Company details
Written by the company
CSGORoll is a leading Counter-Strike skins trading and gaming platform, pioneering fair, secure, and community-driven experiences for nearly a decade. With industry-leading security, fairness, and player protection, we offer a trusted marketplace for CS2 skins and an array of gamified experiences that elevate the excitement of trading and unboxing. CSGORoll's diverse game modes including Case Battles, Crash, Dice, Plinko & more. Our customers can list and trade CS2 skins easily within a safe, verified marketplace. We ensure that every game result is random and transparent via our Provably Fair System. As the first age-verifiying platform, CSGoRoll has been pioneering responsible gaming standards in the industry. Committed to player protection and fraud prevention, we are using industry-leading security features. Our community is at the heart of what we do, and we love engaging with our users.
Contact info
Nicosia, Cyprus
- support@csgoroll.com
- csgoroll.com
2.3
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a good site!
It was a good site!
I traded over 1 million BRL on the site.
But suddenly they changed the site and it became bad.
Don't waste your time, I spent years investing and betting on the site only to end up with nothing.
January 16, 2026
Unprompted review
Reply from CSGORoll
Hey Cleber!
We’re sorry to hear you feel this way about the recent changes. Your feedback has been noted and shared with the team.
If there’s anything specific you’d like reviewed or clarified, please don't hesitate to contact our support team.
Best regards,
CSGORoll team
The new update for daily cases and…
The new update for daily cases and reset thing is badddd , i have no more wish to play there
January 15, 2026
Unprompted review
Reply from CSGORoll
Hey Tolika!
We’re sorry to hear that the recent changes have left you feeling this way. The feedback has been noted, and the team continues to review these updates based on user input.
If there’s anything specific you’d like to share or have checked, please don't hesitate to contact our support team.
Best regards,
CSGORoll team
New updates kill this site is was the…
New updates kill this site is was the best for me but now i look somthink better
December 11, 2025
Unprompted review
Reply from CSGORoll
Hey Tavo!
We’re sorry to hear you feel this way about the recent changes.
If there’s anything specific you’d like clarified or reviewed, please feel free to reach out to our support team.
Best regards,
CSGORoll team
Superdåligt när det uppdaterades!!
I’ve been a long-time user and built my level over a long period of time. After the recent update, levels no longer give any meaningful rewards. What used to be a clear and motivating progression system is now essentially cosmetic.
The changes were introduced silently, without proper communication. Many players realized the update would not be reversed and simply stopped playing. Activity has dropped significantly, and several game modes feel abandoned. The focus seems to be on UI changes and new features instead of fixing core issues like lag, communication, and moderation.
Market activity appears to be declining, and withdrawals are dominated by bots, making it difficult for regular users to compete fairly. Support responses are limited, and full explanations of new features often require direct contact instead of clear public information.
Overall, the platform has lost what made it unique. Long-time players feel ignored, and new players are unlikely to stay. Very disappointing direction.
January 15, 2026
Unprompted review
Reply from CSGORoll
Hi Kiraz,
We want to clarify a few things from our side. The rewards update wasn’t a silent change — it was a planned redesign of how progression works and was communicated multiple times publicly beforehand. Levels are no longer meant to be the end goal, which is why Ascension was introduced. Even at higher levels, you can continue progressing and earning rewards instead of getting stalled at a high level.
The new system is built to reward active play over time, and for many users it pays out the same or more than the old system depending on activity. It’s fair to not like the direction, but the goal wasn’t to remove value for long-time players.
On trades and withdrawals, we don’t use bots to control or prioritize anything — the system is fully P2P. And work on performance, moderation, and stability is ongoing alongside feature updates, and we do publish explanations for new systems on the site every time something is changed or launched.
Our support team is available 24x7 for any questions our customers have and provides the best possible information and resolution.
— CSGORoll Team
Reply from CSGORoll
Hey Lukas!
We’re sorry to hear you feel this way. We want to clarify that recent updates were not intended to mislead users and do not change the underlying fairness or integrity of the platform.
If you have specific concerns about how a feature works or would like clarification, please contact our support team so this can be addressed properly.
Best regards,
CSGORoll team
Won a giveaway
Won a giveaway, and the prize was given within 24 hours as stated.
October 22, 2025
Unprompted review
Reply from CSGORoll
Hey Heisenberg!
Thank you for sharing your experience. We’re happy to hear everything was delivered as expected and appreciate your feedback.
Best regards,
CSGORoll team
Horrible update.
January 15, 2026
Unprompted review
Reply from CSGORoll
Hey Allan!
We’re sorry to hear you feel this way about the recent update.
If you’d like to share anything specific or have something checked, please reach out to our support team.
Best regards,
CSGORoll team
constant nerfs to rakeback
constant nerfs to rakeback, and bots are always not sending trades. This site was something good before no idea what theyre trying to do with these updates.
go to another site this one is NOT worth it anymore unless you deposit THOUSANDS a month or are sponsored by them.
January 15, 2026
Unprompted review
Reply from CSGORoll
Hi,
Rakeback has been adjusted over time as part of planned balance updates, and these changes are communicated when they happen. Our new rewards system is designed to reward active users more, and in many cases it pays out more than the previous system depending on activity and progression.
Regarding trades, our trading system is fully P2P — we do not use bots to send or hold trades.
While it’s fair to disagree with updates, claims that the platform only benefits sponsored or high-spend users are not accurate. If you experienced a specific issue, support can review it with proper details.
— CSGORoll Team
Reply from CSGORoll
Hey Reshad!
Thank you for the kind feedback. We’re glad to hear you’re enjoying your experience on the site.
Best regards,
CSGORoll team
Amazing experience
Website is really well made and I've never had issues! I have even won giveaways and they were paid out promptly.
January 14, 2026
Unprompted review
Reply from CSGORoll
Hello Braun
Thank you for your kind review, we're happy to see you enjoy our platform and the giveaways we run.
Best Regards,
The CSGORoll Team
Won a competition on the platform X
Won a competition on the platform X. Fast turn around with payment and messages instantly to discuss the winnings! Can’t fault it!
December 26, 2025
Unprompted review
Reply from CSGORoll
Hey Kyle
Thank you for your positive review, we're glad you enjoyed the giveaway and the prize! Keep your eye on our X for any more we run!
Best Regards
The CSGORoll Team
They advertise a daily free case bonus, not getting them daily
Experience was not as thought
January 13, 2026
Unprompted review
Reply from CSGORoll
Hey S.
Noticeably you have put multiple reviews over the past few days so we would like to replicate our response here:
We are sorry to hear you are not satisfied with CSGORoll after the recent update,
We would be very grateful if you were able to share your outlook on how you believe things have changed and what you think should be done differently that would meet the expectations you have in mind.
Please do so at support@csgoroll.com and we will share your thoughts with our team with an outside perspective.
Best regards,
The CSGORoll Team
Before the update
Before the update, I was an active customer and deposited roughly €1,000 per month for an extended period. According to my account history, my total wagering is around €500,000. I mention this only to show I’m not a brand-new user and that my feedback is based on a lot of play.
After the latest update, the value and experience changed significantly for me:
1) “Ascend” offer / progress reset
I was shown an “Ascend” option priced at €150. In my case, it appears to reset progress, and I also lost access to daily cases I previously had. That combination makes it feel like I’m paying to lose accumulated benefits, rather than paying for an upgrade.
2) Results since the update
Since this update, my outcomes have been consistently worse. For example, I completed 35 shared battles in a row without any profit. I understand variance exists, but this is still a notable streak, and I have game history / replays that show the IDs and timestamps. I’m not claiming to know the internal mechanics — I can only say that my recorded results after the update look meaningfully different than before.
3) Communication / customer treatment
I also found the public communication toward customers discouraging. In one interaction on social media, a company-affiliated account responded in a way I felt was dismissive/insulting (I have a screenshot). Regardless of disagreements, that’s not how paying customers should be addressed.
At this point I’ve stopped depositing because I don’t feel confident in the current value proposition.
January 11, 2026
Unprompted review
Reply from CSGORoll
Hey Dev!
Thank you for being a long-time user and for taking the time to share such detailed feedback. We appreciate you outlining your experience and the amount of time and activity you’ve had on the platform, and we understand how frustrating it can be when changes significantly alter the experience you previously felt.
We’re sorry to hear that the recent update has left you feeling disappointed. Your concerns around the Ascend option, how progress and daily cases were affected, and how that change came across from a value perspective are understood and have been noted. We recognize that changes like this can feel frustrating when they impact benefits you were accustomed to.
Regarding your results since the update, if you’d like, our support team can review specific game IDs and timestamps with you to ensure everything is functioning as intended.
We’re also sorry that the communication you encountered made you feel dismissed. That’s not the impression we want to leave, and feedback around how interactions are handled publicly has been shared, so it can be reviewed internally.
Thank you again for all the time you’ve spent on CSGORoll and for sharing your perspective so clearly. Feedback like this helps highlight where communication and value need closer review, and we hope to regain your trust as we continue improving.
Best regards,
CSGORoll team
Good website
January 1, 2026
Unprompted review
Reply from CSGORoll
Hey Pacholek!
We appreciate your feedback and are happy to hear you’re enjoying the experience.
Best regards,
CSGORoll team
Nice site but have seen happier days
The interface is pretty slow and outdated but still carries nice features. Alot on diversity in games and good skin withdrawal options!
January 2, 2026
Unprompted review
Reply from CSGORoll
Hey Cattis!
Thank you for your review. We're sorry to hear you're experiencing isn't up to par. Our dev team is constantly working hard to improve the UI and site in general to avoid these issues.
If you ever do experience an issue please reach out to our Support team or there is a bug report form you can fill out with as much detail as possible so the team can replicate the issue!
Best Regards,
The CSGORoll Team
Great website been using it for a few…
Great website been using it for a few years now and it's been great
January 2, 2026
Unprompted review
Reply from CSGORoll
Hello Sky!
Thank you for your positive review. We're happy to see you've been enjoying using CSGORoll for years!
Best Regards,
The CSGORoll Team
great platform
great platform
fun games and a good community, staff are nice and extremely helpful
November 13, 2025
Unprompted review
Reply from CSGORoll
Hey Bafi!
Thank you for your positive feedback. We're glad to see you enjoy the community and our staff! We're always striding to make these the best we can.
Best Regards,
The CSGORoll Team
Since the update
Since the update, everything has gotten worse and players have basically been robbed. They have always tried to take away the free crates that people unlocked over time by spending tens of thousands of euros. Now, with this update, it has finally happened: instead of getting 8, 9, or 10 daily crates for free, you now only get 1 — and only for one month. If you don’t continue playing with real money, that’s it.
On top of that, there are many lags and bugs that make the gameplay no longer enjoyable.
December 27, 2025
Unprompted review
Reply from CSGORoll
Hey Tanja!
Thank you for your review. We’re sorry to hear you feel this way about the recent update. Your feedback has been noted, and the team continues to review changes to ensure systems remain fair and stable for all users.
If you’ve experienced any issues, such as lag or bugs, please reach out to our support team so they can look into it further or report it accordingly.
Best regards,
CSGORoll team
Been a user of this site for 7+ years
Been a user of this site for 7+ years, but unfortunately they have destroyed it with their recent updates. Scammy behaviour from the owners should not be encouraged, and therefore I will not log on csgoroll anymore.
December 28, 2025
Unprompted review
Reply from CSGORoll
Hey Alexis
Thank you for taking the time to share your thoughts. We’re sorry to hear you feel this way about the recent changes. Your feedback is noted, and we’re continuing to review updates to ensure the platform remains clear and consistent for everyone.
If you’ve experienced any issues or believe something needs to be checked, please feel free to reach out to our support team. They’ll be happy to look into your concerns or report anything that needs attention.
Best regards,
CSGORoll Team
Not a good site at all
Not a good site at all. save your money, this site scams.
December 25, 2025
Unprompted review
Reply from CSGORoll
Hey Ming
Thank you for taking the time to share your thoughts. We’re sorry to hear you feel this way about the recent changes. Your feedback is noted, and we’re continuing to review updates to ensure the platform remains clear and consistent for everyone.
If you’ve experienced any issues or believe something needs to be checked, please feel free to reach out to our support team. They’ll be happy to look into your concerns or report anything that needs attention.
Best regards,
CSGORoll Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.