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3.5
Average
5 reviews
No history of asking for reviews
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Very dissapointing customer service
Very disappointing customer service and their application is not that good. It duplicated an investment in my pension, and had debit balance for days, no matter how many times I called, they are taking forever to fix it. They dont call back when they tell you they will, and always the same answer, tomorrow will be fixed, maybe. Unacceptable.
November 28, 2024
Unprompted review
Their quality of customer service is…
Their quality of customer service is very low, they opened my account but they lost the papers that I have done so after two weeks of me trying to send thousands of chf on it and receiving them back as failed transactions after 3 working days, I finally decided to call them and they told me that they made a mistake and I have to go back to the bank.
It’s the first time that I open a bank account and it is not possible to put money on it, that’s the basic.
Now I understood why they went bankrupt if all their employees are like this.
At least I am happy that I am not going to start a nightmare journey with them.
They lost 100k chf per year as fixed income from me (not counting investments and so on).
October 6, 2023
Unprompted review
UNRELIABLE, terrible online portal, slow customer service,
A bank that pretends to be "the pioneer" in digital online banking in Switzerland, while their online portal is one of the lamest I have seen in a career of more than 30 years. The online banking portal is unfriendly, and it crashes way too often. As a user, I can't copy a previous transaction (international payment) and complete it. I repeat the transaction 3 times and it crashes 3 out of 3. Search of previous transactions is very very limited, and if you want to search old transactions you have to manually calculate how many days between two dates to search within the allowed interval of time. And if you can't find yourself proof of transactions because of the lame interface, you have to pay Credit Suisse staff 185 CHF / HOUR to help you search for your documents! is this still called customer service or is now customer sales? Customer Service at Credit Suisse is snail slow. Everything takes many days to many weeks!!! We have paid a freelancer in Pakistan 500 CHF which the freelancer never received. Credit Suisse could not help us and we have just lost the 500 CHF!
March 7, 2023
Unprompted review
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