Great selection of tiles and the team were really helpful and knowledgeable. They spent lots of time helping me to find tiles that were suitable and were friendly and professional.
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See what reviewers are saying
Easy to order , great samples enabled is to male a good choice perfect for kitchen. Good delivery to store, easy to pick
Company replied
Very friendly and very helpful, will definitely use and recommend to friends and family.
Company replied
Easy to order. Helpful guy on collection. Two small problems - Called me the day after the order had arrived at the depot and a day later than I expected. The order number I had was completely dif... See more
Company details
Information provided by various external sources
Contact info
Units 3&4, Nuffield Close, CB4 1SS, Cambridge, United Kingdom
- 01223 423 472
3.8
Great
18 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Ctd confirmed delivery for 2 August
Ctd confirmed delivery for 2 August. No tiles arrived. Sorry they weren't ordered, they will be with you Wednesday. No tiles. I ring. They take number. No call I ring back. Oh sorry, guarantee delivery Fri 9 August. Request refund of delivery charges. Agreed. No delivery Fri 9 August. Ring to inquire. Phone number taken. No call back. Phone 1 hour later. Oh sorry transport issues. No delivery today . Raise complaint and still no refund on delivery charges. Now guaranteed delivery Monday 12 August. Offered refund of £45. Will never use this firm again. Incompetent. Wow despite assurances - not delivered Monday... Now guaranteed delivery Tuesday 12?
July 27, 2024
Really helpful staff
May 10, 2024
Unprompted review
Reply from CTD Tiles - Cambridge - Central
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated.
Very friendly and very helpful
Very friendly and very helpful, will definitely use and recommend to friends and family.
February 10, 2024
Reply from CTD Tiles - Cambridge - Central
Thank you for taking the time to leave a 5-star review. We really appreciate your positive feedback. Thanks CTD tiles.
Great tile choice and price
Easy to order , great samples enabled is to male a good choice perfect for kitchen.
Good delivery to store, easy to pick
January 29, 2024
Reply from CTD Tiles - Cambridge - Central
Hi Linda, Thank you very much for your feedback. We hope we can help you again soon!
Easy to order
Easy to order. Helpful guy on collection.
Two small problems -
Called me the day after the order had arrived at the depot and a day later than I expected.
The order number I had was completely different to the order number he had at the depot so he couldn't find the information on his system, even when I gave the company name. Had to go into the store area and physically look for it.
November 9, 2023
Great customer service and selection of tiles
Great selection of tiles and the team were really helpful and knowledgeable. They spent lots of time helping me to find tiles that were suitable and were friendly and professional.
August 11, 2023
Unprompted review
Reply from CTD Tiles - Cambridge - Central
Good Morning Sally!
I'm so glad the team at Cambridge Central were on hand to make your
experience with CTD such a great one! At CTD; we care about each individual customer and their requirements - our wonderful branch colleagues at the Cambridge branch will always do their best to make sure you get what you need! I will pass your comments onto who will be thrilled to hear this and we look forward to welcoming you back anytime for future projects! 😀 Thanks Nikki
Great customer service.
October 6, 2022
Unprompted review
Reply from CTD Tiles - Cambridge - Central
Hi Paul, Thank you for the great five stars! ⭐ We’re so happy to hear that you’ve been having a great experience with CTD! Our wonderful staff are always striving to go above and beyond when it comes to delivering five star friendly service! I will pass on your comments on to the team at Cambridge who will be happy to hear this thanks Gaynor 😀
Excellent customer service
Excellent customer service. Order placed online, phone call to let me know goods were in store ready to collect. Very polite and professional.
July 5, 2022
Reply from CTD Tiles - Cambridge - Central
Hi Caroline, thank you for your 5 star review! 😊 It is really great to hear you used our online ordering service💻and Cambridge store were also on hand! I will pass your comments onto the web team and Cambridge team who will be pleased to hear this!😊 We'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Keeley 😁
CTD Cambridge central
The team at CTD Cambridge central are great, very efficient and friendly. As a bathroom business we have used them regularly and have no complaints. They regularly chase up issues of their own accord to help things run smoothly our end.
May 18, 2022
Unprompted review
Reply from CTD Tiles - Cambridge - Central
Good afternoon, Thank you for such a wonderful review! Its great to hear that you have been a customer with CTD for sometime😀! We want your experience to be as faff-free as possible, so that means great products, and great friendly service from the staff! We hope to keep impressing you with the level of service and hope to see you again soon! I will pass your comments onto the Cambridge team who will be thrilled to hear it! Thank you Gaynor 😀
Great service & well priced
Great service & well priced - happy customer!
January 14, 2022
Unprompted review
Reply from CTD Tiles - Cambridge - Central
Good afternoon Simon, thank you for your wonderful 5 star review! 🌟 We are really pleased to hear we could help during your visit with us, and the Cambridge team provided an excellent customer service! We hope to see you again soon, thanks Keeley 😀
Great service
Prompt responses to email enquiries and follow up, as well as straightforward ordering of full sample tiles as well as a very good knowledge of the products and installation in store.
November 29, 2021
Reply from CTD Tiles - Cambridge - Central
Hi Tania, thank you for your 5 star review!🌟 our Cambridge really are a great bunch who are always on hand to provide an excellent customer service. I will pass your comments onto the team, who will be pleased to hear this. Thanks Keeley😊
Outstanding customer service, gorgeous tiles
CTD have a huge selection of high quality tiles but what makes buying from them such a pleasure is the team at the Nuffield Close branch! I could not have been happier with the service and advice we have received from each and every one of them. Nothing was too much trouble, they were incredibly patient with us when we kept coming back with more and more questions, and were extremely knowledgeable and experienced. I was kept up to date with all developments and our gorgeous tiles have safely arrived this morning. Very happy customer!
June 7, 2021
Unprompted review
Reply from CTD Tiles - Cambridge - Central
Hi, thanks for your review. It's always great to hear when the team provide great service and I'm so pleased the Cambridge team were always happy to help! Thanks, Jamie
The best tiles shop in Cambridge.
The best tiles shop in Cambridge.
I haven't experienced such amazing customer service for a while...
All people from the Cambridge Central branch are fantastic - Rita, Josh, Alvin, Toni.
Thank you guys!
When you shop there, you feel that these people are taking your need to their hearts. Very attentive to the customers needs, very friendly, they will do an extra mile, just to feel you are supported through out your project.
They have the best selection of tiles and even if they don't have something in stock, they will make everything possible to deliver them.
Thank you very much for being there for us!
March 6, 2021
Unprompted review
Reply from CTD Tiles - Cambridge - Central
Hi Ognyan, thanks for your review! I'm really pleased you felt our team at Cambridge really went the extra mile for you. I will pass on your comments to the branch who will be really pleased to hear this. Thanks, Jamie
Tiles arrived on time and with no…
Tiles arrived on time and with no issues will use again when needed and the transaction went smoothly
February 16, 2021
Reply from CTD Tiles - Cambridge - Central
Hi Alan, it's great to hear you received your tiles with no issues, we look forward to seeing you again! Thanks, Jamie
A very friendly and efficient staff and…
A very friendly and efficient staff and service.
August 9, 2020
Unprompted review
Reply from CTD Tiles - Cambridge - Central
Hi, thank you very much for your feedback. It's great to hear the team were happy to help you, we hope to see you again! Thanks- CTD
Amazing service and expert knowledge
I can't praise more the service I received from CTD tiles, especially one of the reps Joshua Groener. He has been extremely professional and knowledgeable in many areas of the construction not only with the tiles and flooring, his advice helped me with speeding my project along. It is a shame that in the end due to Covid I couldn't finalise the order through, but his expert advice allowed me to complete my refurbishment on time. Thank you.
June 1, 2020
Unprompted review
Reply from CTD Tiles - Cambridge - Central
Hi Anna, thank you for reviewing CTD Tiles. We are so pleased to hear of the great service you received from Joshua and that you managed to complete your project! We'll be sure to pass your comments on to Joshua and the team. Thanks- CTD
Needed to choose some tiles for a wet…
Needed to choose some tiles for a wet room. Excellent service from supplying samples to helping choose the correct tiles with adhesive grout etc
Would highly recommend all the staff at the Cambridge branch.
February 9, 2020
Unprompted review
Reply from CTD Tiles - Cambridge - Central
Thanks for your feedback Sid, great to hear the team were able to help you! We'll be sure to pass this onto the rest of the team. Thanks - CTD Tiles
Joshua was a superstar with the big…
Joshua was a superstar with the big shower project and assisted me very well.
February 6, 2020
Unprompted review
Reply from CTD Tiles - Cambridge - Central
Hi Steven, thank you for your feedback. We are pleased to hear you received great service at CTD Cambridge, and will pass this on to Josh and the team. We hope to see you again! Thanks- CTD Tiles
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