CTD Tiles - Coventry Reviews 21

TrustScore 4 out of 5

4.2

Units 1-3 Pilot Trade Centre, Pilot Drive, Toll Bar End, CV3 4RR Coventry, GB


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Rated 5 out of 5 stars

Great customer service, really helpful and accommodating. Craig gave a truly personal service and ensured we had everything we needed and the tiles we selected were suitable for our intended use. Ever... See more

Company replied

Rated 5 out of 5 stars

Great help from Tina with my order. Knowledgeable, good advice. I like dealing with another woman in a traditionally male environment. Makes me feel comfortable. Has taken ages to get round to writing... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Tina and Craig in the Coventry store for exceptional service with a good old fashion smile , they couldn’t do enough for you and even remembered your name when you went in , wh... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the staff who work at this showroom, great choice of tiles and great advice, all ordered and collected on schedule, project has started and the tiles look better in my bathroom... See more

Company replied


Company details

  1. Tile Store

Information provided by various external sources


Contact info

  • Units 1-3 Pilot Trade Centre, Pilot Drive, Toll Bar End, CV3 4RR, Coventry, United Kingdom

  • 02476 639 914

4.2

Great

TrustScore 4 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I would like to thank Tina and Craig …

I would like to thank Tina and Craig in the Coventry store for exceptional service with a good old fashion smile , they couldn’t do enough for you and even remembered your name when you went in , what a team
Thanks Tracy & Brian

July 2, 2024
Unprompted review
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Thank you for the fantastic review! The team put a lot of effort to make buying tiles effortless, so we are thrilled to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Excellent service from the staff who…

Excellent service from the staff who work at this showroom, great choice of tiles and great advice, all ordered and collected on schedule, project has started and the tiles look better in my bathroom than the showroom lol . Thanks to you all at Coventry depot.

May 23, 2024
Unprompted review
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Hi, thank you very much for your feedback, we are glad to hear you experienced great service at CTD Tiles Coventry and we hope to see you again!

Rated 5 out of 5 stars

When ever I have used CTD Coventry Tina…

When ever I have used CTD Coventry Tina and Craig have always supplied the best service and knowledge and nothing is ever a problem credit to the company

May 22, 2024
Unprompted review
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Hi Dave
Thank you for your feedback, great to hear the team were able to help you! We'll be sure to pass your feedback onto the team. Thanks - CTD Tiles

Rated 5 out of 5 stars

Great customer service

Great customer service, really helpful and accommodating. Craig gave a truly personal service and ensured we had everything we needed and the tiles we selected were suitable for our intended use. Every employee we came across was helpful and friendly. A true asset to the brand. The showroom was also imaculate.

April 13, 2024
Unprompted review
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. We'll be sure to pass your feedback onto the team. Thanks - CTD Tiles

Rated 5 out of 5 stars

CTD - Coventry - Amazing expereicne!

CTD - Coventry - Amazing experience!

Our experience with CTD Tiles - Coventry, was a pleasure from start to finish! Our fitter suggested we use CTD tiles for the range, quality and price and we were not disappointed.

Tina & Craig were very helpful and informative to help us make the right decision for the bathroom and kitchen and we came away confident in our selection.

Supply, delivery and return of a few items was smooth and easy, and Tina was very accommodating in any of the needs of us or our fitter.

We would highly recommend CTD Tiles - Coventry through the experience we had and service provided.

May 5, 2024
Unprompted review
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Thank you for the fantastic review! The team put a lot of effort to make buying tiles effortless, so we are thrilled to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Tina’s a real star

What a cheerful person Tina Leggett is. She has been so helpful and shows great knowledge of her products.
She’s a real star, thanks Tina

March 27, 2024
Unprompted review
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Hi Garry,
Thank you for taking the time to leave a 5-star review. Tina will really appreciate your feedback. Thanks CTD tiles.

Rated 5 out of 5 stars

Helpful friendly service

Great help from Tina with my order. Knowledgeable, good advice. I like dealing with another woman in a traditionally male environment. Makes me feel comfortable. Has taken ages to get round to writing this review but I've done it Tina at last. Thank you!

September 27, 2023
Unprompted review
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Thank you for the lovely review. I will pass your feedback on to Tina and the team at Coventry. We hope to see you again soon. Thanks again-CTD Tiles.

Rated 5 out of 5 stars

The service that we recieved was…

The service that we recieved was excellent, wife had seen what she wanted on line. Was great to see it on display in our local showroom. Excellent customer service from Craig Graham and Tina. Ordered on Wednesday picked up tiles on Friday.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful tiles, great service

Beautiful tiles, great price. The customer service was first class. Thank you to the CTD Team

June 19, 2023
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Good Morning Lorna, Thank you for the great 5 star review and the recommendation 😊
We want your experience to be as easy as possible, so that means great products, choice and great friendly service from the staff! We hope to keep impressing you with the level of service and look forward to see you for your next project! I will pass your comments onto the all the team at Weston who will be thrilled to hear it! We'd also love to see your finished results in our customer gallery at https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Nikki 😊

Rated 5 out of 5 stars

Helpful and professional staff

Helpful and professional staff, had exactly what was needed. Left very happy.

July 23, 2022
Unprompted review
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Hi Rhys, thank you for your 5 star review! 🌟 We are really pleased to hear the team at the Coventry branch were on hand during your visit and provided an excellent customer service! I will pass your comments onto the team, who will be pleased to hear this. Thanks Keeley. 😊

Rated 5 out of 5 stars

Great service start to finish

Really easy to use website, called to make a query and it was dealt with professionally. Team were really polite and helpful on collection

April 9, 2022
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Hi Donna, thank you for your wonderful 5 star review! ⭐ Your feedback is really appreciated, the web sales team and Coventry are committed to provide our customers with excellent customer service. I will make sure your comments are passed onto the team, they will be pleased to hear your comments, and hope to see you again soon.
Thank you Keeley. 😊

Rated 5 out of 5 stars

Excellent service from Craig

We were recommended to visit CTD by our bathroom fitter. We walked in not having a clue what we wanted but Craig listened to all our ideas and found us the perfect tiles.
Excellent customer service, very friendly and very knowledgeable. Thank you so much. Will will be back for our kitchen tiles

March 1, 2022
Unprompted review
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Hi Katie, thank you for your 5 star review and recommendation! ⭐ We are really pleased to hear that Craig was on hand during your visit, and we look forward to seeing you again soon! I will pass your comments onto Craig and the Coventry branch, and we look forward to seeing you again soon. 😊Thanks Keeley

Rated 5 out of 5 stars

Amazing product

I've purchased an exceptional flooring at a very good price.
The staff was very courteous and professional.
They helped me on logistic problems finding an excellent solution.
Strongly recommended

December 15, 2021
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Good morning, thank you for your wonderful 5 star review and recommendation! 🌟 It is great to hear the Coventry branch were on hand during your visit and were able to help! I will pass your comments onto the team, who will be pleased to hear this. Thanks Keeley. 😃

Rated 5 out of 5 stars

Streamline wall tiles

I have bought 3 packs of Streamline Natural White wall tiles. 400 x 250 mm
The tiles were all in good condition, no one cracked.
The service was good and the in-store coplection was fast.

November 1, 2021
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Hi Razvan, thank you for your 5 star review!🌟 The Coventry team really are a great bunch, and are always on hand to provide an excellent customer service. I will pass your comments onto the team, who will be pleased to hear this. Thanks Gaynor 😊

Rated 5 out of 5 stars

Excellent service

Excellent service. Thank you

September 7, 2021
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Hi Ryan, Thank you for the fantastic 5🌟review! we always strive to provide the best customer experience, I will pass your comments onto both the Web and the team at the Coventry Branch who will be pleased to hear this. Thanks Gaynor 😀

Rated 5 out of 5 stars

The staff were very helpful

The staff were very helpful. When I had problem with order my order it was sorted out promptly.

March 31, 2021
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Hi Dhanu, I'm sorry to hear there were issues with your initial order but I'm pleased the team were able to sort this quickly for you! We hope to see you again. Thanks, Jamie

Rated 5 out of 5 stars

Amazing choice of tiles which are on…

Amazing choice of tiles which are on trend and great quality. Great customer service from the CTD team. Currently mid way through our house extension and will definitely be buying all my tiles from CTD!

June 18, 2020
Unprompted review
CTD Tiles - Coventry logo

Reply from CTD Tiles - Coventry

Hi Heena, thank you for your feedback. We love to hear when our team provide great service and we'll be sure to pass your comments on! We hope to see you again. Thanks- CTD

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