I visited the Dorking store and the Team member was very helpful even though my selection was not in stock. They looked at stock at nearby stores and then gave me the necessary information to be able... See more
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Particularly helpful and patient staff. Good advice offered concerning their wide range of tiles. Also delivered tiles to the house. Upon completion of the job, returns were no problem. Would definite... See more
Company replied
great range and products dealt with Dan, always very helpful and organises everything quickly
I purchased the B&W gloss Gemini tiles tiles for my bathrooms wall renovation and I utterly regret it now. As you can see from the pictures attached (provided I can attach some here) those tiles cr... See more
Company replied
Company details
Information provided by various external sources
Contact info
Leonard House, Vincent Lane, RH4 3HW, Dorking, United Kingdom
- 01306 886 026
4.6
Excellent
23 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great range and products
great range and products
dealt with Dan, always very helpful and organises everything quickly
December 10, 2024
Unprompted review
Fab team at Dorking store
I visited the Dorking store and the Team member was very helpful even though my selection was not in stock.
They looked at stock at nearby stores and then gave me the necessary information to be able to order it on-line for home delivery. You felt that customer care was important to the company and its people.
July 15, 2024
Really good to deal with
Very easy to order and deal with.
Delivery as promised.
When a few tiles arrived broken, they were replaced immediately without fuss.
Thank you
September 7, 2023
Reply from CTD Tiles - Dorking
Good Morning - thank you for your 5 ⭐ of our online services 💻 and the Dorking Branch!
The Web and Showroom teams are proud to provide the highest level of Customer Service - I'll be sure to pass your comments on to the branch and thank you for taking the time to leave us your kind review!
We look forward to seeing you again soon for any future projects we can help with! Thanks Nikki 😁
Excellent Customer Sevice
Always most welcoming greeting from store manager Dan and his team. Dan is always very helpful and professional. I always have few projects going at the same time but Dan always make sure to get my orders on time.
March 30, 2023
Unprompted review
Reply from CTD Tiles - Dorking
Good afternoon, thank you for your wonderful 5 star review! 🌟We want our customers to have the best experience, so that means great products, and of course excellent customer service! I will pass your comments onto to Dan the team at Dorking who will be pleased to hear this 😀 Thanks Jodie
Particularly helpful and patient staff
Particularly helpful and patient staff. Good advice offered concerning their wide range of tiles. Also delivered tiles to the house. Upon completion of the job, returns were no problem. Would definitely use again.
December 22, 2022
Unprompted review
Reply from CTD Tiles - Dorking
Good afternoon Allan, Thank you for the Great five stars! ⭐ We’re so happy to hear that you’ve had a great experience with CTD Dorking! Our wonderful staff are always striving to go above and beyond when it comes to delivering five star friendly service! I will pass on your comments on to the team who will be happy to hear this! We'd also love to see your finished results in our customer gallery at https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Gaynor 😊
A very good experience
Good advice and helpfulness though the decision process, purchasing and returns.
January 26, 2023
Unprompted review
Reply from CTD Tiles - Dorking
Good morning Martin, Thank you for the wonderful 5⭐review! We’re really glad to hear that you’re being looked after by our colleagues at the Dorking branch. Providing excellent customer service is an absolute must and that’s why our staff will always go above and beyond. I will pass your comments on to the team at Dorking who will be thrilled to hear this. We'd also love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Gaynor 😀
My mother accidentally left two wallets…
My mother accidentally left two wallets with cash and cards on the counter on a Saturday afternoon right before closing and couldn’t contact the shop due to being closed for the weekend. Very kindly the managing director of the company and manger of the Dorking branch contacted her on the weekend during closing hours and met her to return her wallets the next day on a Sunday! Very very appreciative and very trustworthy staff and company! Thank you
October 22, 2022
Unprompted review
Reply from CTD Tiles - Dorking
Good afternoon Claudia, Thank you for the fantastic five star review⭐! We know that tip top service can make all the difference, that’s why we’ll always try to knock your socks off by going above and beyond 🧦 I will pass your lovely comments onto the Dorking team, who will be thrilled to hear this! Many thanks, Keeley. 😁
Reply from CTD Tiles - Dorking
Good afternoon Sara, thank you for your 5 star review! 🌟 Your feedback is really appreciated, the Web team are committed to provide our customers with excellent customer service. I will make sure your comments are passed onto the team, they will be pleased to hear your comments! Thank you Keeley. 😊
Don't go anywhere else
Excellent service and support at CTD Dorking. Really knowledgeable and helpful guys.
Great range of tiles to view and good value
June 25, 2022
Unprompted review
Reply from CTD Tiles - Dorking
Hi Kat, thank you for your wonderful 5 star review! ⭐ Your feedback is really appreciated, the team at Dorking are committed to provide our customers with excellent customer service. I will make sure your comments are passed onto the team, they will be pleased to hear your comments, and hope to see you again soon.
Thank you Keeley. 😊
Reply from CTD Tiles - Dorking
HI Daniel, thank you for your 5 star review! 🌟 The team at Dorking really are a great bunch and always ensure they go the extra mile to help out! We really appreciate your lovely comments which I will pass onto the branch. Thank you Keeley 😀
Good selection of tiles and importantly…
Good selection of tiles and importantly great customer service. I’d particularly like to commend Ashley at the Dorking store who went out of his way to deliver replacement tiles, at short notice, for a wrong order. Thank you.
June 3, 2022
Unprompted review
Reply from CTD Tiles - Dorking
Good morning, Thank you for the great five stars! ⭐ We’re so happy to hear that you’ve been having a great experience with CTD! Our wonderful staff are always striving to go above and beyond when it comes to delivering five star friendly service and helping to resolve any issues! Thanks Gaynor 😀
Really helpful and knowledgeable staff
May 25, 2022
Unprompted review
Reply from CTD Tiles - Dorking
Good morning, thank you for your wonderful 5 star review! 🌟 The Dorking team really are a great bunch and always ensure to go the extra mile to help out! I will pass your comments onto the team. Thank you Gaynor 😀
Helpful and knowledgeable staff
Helpful and knowledgeable staff, good choice and reasonable prices
May 24, 2022
Unprompted review
Reply from CTD Tiles - Dorking
Hi Jacqui, thank you for your 5 star review! ⭐ We are really pleased to hear that the team at Dorking were on hand during your visit, as we always strive to ensure our customer's a well looked after! I will make sure your comments are passed onto the team, who will be pleased to hear this! Thanks Keeley. 😁
Always professional service
Always professional service, great communication. I always recommend to my customers
May 18, 2022
Unprompted review
Reply from CTD Tiles - Dorking
Hi Paul, thank you for your 5 star review and recommendation! 🌟 We are really pleased to hear the Dorking branch have been on hand with you and your customers! They really are a great bunch! I will pass your comments onto the team, who will be pleased to hear this. Thanks Keeley. 😊
Great showroom with a large selection…
Great showroom with a large selection of products and very helpful and knowledgeable staff
May 17, 2022
Unprompted review
Reply from CTD Tiles - Dorking
Hi Troy, thank you for your fantastic 5 star review! 🌟We want our customers to have the best experience, so that means great products, and of course excellent customer service! I will pass your comments onto the Dorking Branch who will be pleased to hear this! We'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Gaynor 😀
Bathroom update
Bathroom update
My husband and I were updating our bathroom. We had been to several outlets without success when we visited CTD tiles.
The range is extensive, the staff very knowledgeable regarding the products and they even helped us calculate the amounts needed to complete the job at hand which was invaluable to us. They discussed our requirements giving valuable insight and sensible advice and the quality of products are exceptional!
We will be updating our kitchen soon and I shall certainly be returning to the Dorking branch of CTD Tiles, would most certainly recommend!
April 21, 2022
Unprompted review
Reply from CTD Tiles - Dorking
Hi Caz, thank you for your wonderful 5 star review and recommendation! 🌟 It is great to hear the Dorking team were able to provide an excellent customer service during your visit! They are a massive asset to the CTD team. 😁 I will pass your comments onto the team, who will be pleased to hear this and we hope to see you again soon! Many thanks, Keeley. 😃
B&W gloss tiles…spare yourself money and huge disappointment
I purchased the B&W gloss Gemini tiles tiles for my bathrooms wall renovation and I utterly regret it now.
As you can see from the pictures attached (provided I can attach some here) those tiles cracked and without even touching them. I wish someone had told me.
I purchased from the Dorking store and the team there was super nice and helpful, however, I wish they had been upfront, perhaps they were not aware, but this product needs to be removed from CTD collection. It’s a real shame as I really liked many tiles they have in store and end up purchasing the most fragile and cheap quality tile I could possible find. They looked nice and glossy in the store and end up being the worst possible choice ever.
December 23, 2021
Unprompted review
Reply from CTD Tiles - Dorking
Good morning, We are sorry to hear of your recent experience with us. We want to make sure all our customers receive the highest care, the Customer service team are currently investigating this. If there is anything we can do to help please can you contact the team at web@ctdtiles.co.uk. Thanks Keeley.
Reply from CTD Tiles - Dorking
Hi Vicky, that's great to hear! Thanks for your review. Thanks, Jamie
The team at Dorking have been…
The team at Dorking have been excellent. Solid straightforward advice.
Quickly and gladly resolved any issues (eg chipped tile corners).
Great range of tiles and all associated ancillaries.
November 9, 2020
Unprompted review
Reply from CTD Tiles - Dorking
Hi Derek, I'm so glad to hear the team at Dorking were able to help you and also quickly resolved your issue. I've passed on your comments to the team! Thanks, Jamie
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