What an amazing collection of beautiful tiles! My order was dealt with promptly and efficiently and the staff member who looked after me in store was most friendly and helpful. I'm over the moon wit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered tiles online and the order was confirmed. However a few days later I was emailed to say that the website had not been updated and my order was cancelled as the tiles weren't available in the... See more
Company replied
Ordered tiles, came earlier than expected. Tiles were taken to my car for me also.
Company replied
Prompt delivery. Great customer service even the delivery driver was the friendliest person.
Company replied
Company details
Information provided by various external sources
Contact info
Hammonds Drive, Lottbridge Drove, BN23 6QY, Eastbourne, United Kingdom
- 01323 721 714
4.1
Great
15 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful tiles
What an amazing collection of beautiful tiles! My order was dealt with promptly and efficiently and the staff member who looked after me in store was most friendly and helpful. I'm over the moon with how the new tiles have transformed the look of my kitchen! Would highly recommend this company.
January 30, 2024
Reply from CTD Tiles - Eastbourne
Thank you so much for your positive feedback! We are really pleased we were able to help and we hope to see you again soon. Many thanks, CTD tiles.
I ordered tiles online and the order…
I ordered tiles online and the order was confirmed. However a few days later I was emailed to say that the website had not been updated and my order was cancelled as the tiles weren't available in the small quantity I ordered. The alternative was almost identical but 3 rimes the price - I accept the ones I ordered had been heavily discounted.
January 23, 2024
Reply from CTD Tiles - Eastbourne
Thank you for your review. I am sorry we could not supply your first choice of tiles. Unfortunately, we have seen a higher-than-expected demand for several of our discounted end of stock items. On this occasion we were not able to fulfil your order, but we will take on board your feedback to improve our processes and service going forward.
Perfect QSP
Prompt delivery. Great customer service even the delivery driver was the friendliest person.
December 7, 2023
Reply from CTD Tiles - Eastbourne
Thank you, it's great to hear the team were able to help! We'll be sure to pass your feedback on. Thanks - CTD Tiles
Ordered tiles
Ordered tiles, came earlier than expected.
Tiles were taken to my car for me also.
November 23, 2022
Reply from CTD Tiles - Eastbourne
Hi Wendy, thank you for your lovely 5 star review! 😊 It is really great to hear you used our online ordering service💻and everything went smoothly with the collection of the tiles at the Eastbourne branch and that the tiles arrived quickly! I will pass your comments onto the web team and Eastbourne branch who will be pleased to hear this! We'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Gaynor
Reply from CTD Tiles - Eastbourne
Hi David, thank you for your 5 star review! 🌟 We are really pleased to hear you had the best customer service with your online order! 💻 I will pass your comments onto the team, who will be pleased to hear this and we hope to see you again soon! Thanks Keeley 😊
Excellent service throughout
Excellent service quick delivery, nice staff at Eastbourne store.
January 27, 2022
Reply from CTD Tiles - Eastbourne
HI Sally, thank you for your wonderful 5 star review! 🌟 It is great to see you used the online service💻, and everything went as smoothly as possible! I will pass on your fantastic comments to the Web Sales Team and the Eastbourne team, thanks Keeley. 😀
Reply from CTD Tiles - Eastbourne
Hi Alison, thank you for your 5 star review! 🌟We are really pleased to hear the Eastbourne store were on hand to provide an excellent customer service during your visit, as always! I will pass your comments onto the team, and we hope to see you again soon! 😀
Reply from CTD Tiles - Eastbourne
HI, Thank you for the 5⭐Review! The team always do there very best to ensure that the online orders arrive on time at the local CTD branches for collection, and its great to hear there were no damages! Thank you Gaynor 😀
Great tiles ..
Great tiles, all individual but work extremely well together.
No issue with order & kept up to date on the delivery.
Definitely recommend & would use again!
August 9, 2021
Reply from CTD Tiles - Eastbourne
Hi, Thank you for the 5🌟review! The Web team try there best to keep you in the loop throughout the entire order process as communication is key! I have passed your comments on to the web team who were pleased to hear this. We would love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx and we look forward to seeing you again.
Thank you Gaynor
Efficient service but broken tiles
Efficient ordering and delivery process. But when we examined the twelve boxes of tiles following delivery, we discovered that all the tiles in one box were smashed to pieces and all but three in another were likewise.
March 24, 2021
Reply from CTD Tiles - Eastbourne
Hi Adrian, I'm so sorry to hear of your disappointing experience with your recent order from us, but thank you for letting us know so we can fix the issue for you. It is my understanding that a member of our customer service team has now contacted you to arrange a refund. We hope this is now resolved to your satisfaction, if there is anything else we can do to help please contact our team at web@ctdtiles.co.uk. Kind regards, Jamie
Reply from CTD Tiles - Eastbourne
Hi Roger, this is great to hear! I'm glad our click and collect service was so quick and easy for you. We hope to see you again! Thanks, Jamie
Great service
December 15, 2020
Reply from CTD Tiles - Eastbourne
Hi Martin, thanks for your review! I'm glad to hear you were pleased with the service you received. Thanks, Jamie
Excellent quality red quarry tiles.
The only place where we could get a good quality red quarry tile with the edging we needed too. Ordered, acknowledged and received as notified. Great service.
June 24, 2020
Unprompted review
Reply from CTD Tiles - Eastbourne
Hi Jill, thank you very much for reviewing CTD. We are glad to hear you're pleased with your tiles and our online delivery service. We hope you are just as happy with your finished result! We hope to see you again. Thanks- CTD.
Took my order for 3 tiles then sent me…
Took my order and payment for tiles then sent me an email to say no longer stocking them, around 4 weeks after I’d been to the store and ordered a sample, no one made me aware that this tile was going to be discontinued, bad customer service
January 25, 2020
Unprompted review
Reply from CTD Tiles - Eastbourne
Hi Natalie, thank you for taking the time to review your experience with CTD. We take customer service very seriously, and are sorry to hear you were disappointed this time. After investigating this matter, unfortunately, the tiles you ordered were recently discontinued by the manufacturer, and due to a system error you were able to place an order for a larger quantity than our remaining stock. It is our understanding that your order has now been refunded, and we apologise sincerely for any inconvenience caused. Kind regards- CTD Tiles
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.