Happy with the quality of the product - we were tied to a particular tile as our new developer had already used it. Online order was processed easily and promptly, and then when we were 4 tiles shor... See more
Company replied
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Great service from really knowledgeable staff, very helpful and very obliging! We stumbled upon them by accident and ended up buying a whole range of tiles, adhesive, grout and trim from them. Very co... See more
Company replied
The online order was only completed after the local shop requested it from the hub. This was after the collection date. It was not a stock problem just an oversight.
Company replied
Very good displays of tiles - found just what we wanted. Tristan and James were very helpful, and we left the showroom satisfied that we have made the right choice with the knowledge that we can phone... See more
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Company details
Information provided by various external sources
Contact info
7 Woodrow Way, Bristol Road, GL2 5DX, Gloucester, United Kingdom
- 01452 529 905
4.6
Excellent
21 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with the quality of the product
Happy with the quality of the product - we were tied to a particular tile as our new developer had already used it.
Online order was processed easily and promptly, and then when we were 4 tiles short the Gloucester branch sorted out the extra ones for us.
My tiler is now going to use the same ones for his next job.
June 25, 2024
Reply from CTD Tiles - Gloucester
Thank you so much for your positive feedback! We are really pleased we were able to help and we hope to see you again soon. Many thanks, CTD tiles.
Great service, products and prices
Great service from really knowledgeable staff, very helpful and very obliging! We stumbled upon them by accident and ended up buying a whole range of tiles, adhesive, grout and trim from them. Very competitive prices.
September 26, 2023
Reply from CTD Tiles - Gloucester
Good Afternoon, Thank you for your wonderful 5 star review! 🌟
It is great to hear the team were able to provide an excellent customer service during your visit to the Gloucester showroom; I will pass your comments onto the branch!
We'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Nikki 😃
Very good shopping experience
Very good displays of tiles - found just what we wanted. Tristan and James were very helpful, and we left the showroom satisfied that we have made the right choice with the knowledge that we can phone for advice when laying the tiles if needed.
March 20, 2023
Unprompted review
Reply from CTD Tiles - Gloucester
Hi Wilma, thank you for your wonderful 5 star review! 🌟We want our customers to have the best experience, so that means great products, and of course excellent customer service! Tris really is a great asset to the Gloucester team! I will pass your comments onto to the Tristan, James and the rest of the team who will be pleased to hear this 😀 Thanks Jodie
Visited the Gloucester Branch
Visited the Gloucester Branch, fantastic range and very happy with the tiles I have purchased. You couldn’t want more friendly knowledgeable and professional staff. I would highly recommend using this company and this branch.
March 1, 2023
Unprompted review
Reply from CTD Tiles - Gloucester
Good afternoon Will, Thank you for the great 5⭐ review and the recommendation! At CTD, we want you to have a fantastic customer experience – that means having knowledgeable and professional staff that are always happy to help. We will pass your comments onto the team at Chester who will be thrilled to hear this. We'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Gaynor 😀
Very professional company …
Some of the tiles arrived broken but the company dealt with this matter extremely professionally and sent replacement immediately . Now we have all the tiles I am delighted and it was a joy dealing with this firm I will do so again. Thank you.
January 27, 2023
Reply from CTD Tiles - Gloucester
Good morning David, thank you for your 5 star review! 😊 It is really great to hear you used our online ordering service💻 We want you to have the best customer experience possible, and it's also great to hear that the delivery went as smoothly as possible and any problems were solved quickly! 🚚 I will pass your comments onto the web team who will be pleased to hear this! We'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Jodie 😀
Quality products &great service
A wide range of quality tiles with superb customer service. Definitely the best place to shop for tiles in Gloucester.
November 30, 2022
Unprompted review
Reply from CTD Tiles - Gloucester
Good morning Keith, Thank you for the lovely 5🌟 review! It’s great to hear that you have had a great experience with CTD! We want your experience to be as faff-free as possible, so that means great products, and great friendly service from the staff. I will pass your comments onto the Gloucester team who will be thrilled to hear it! We'd also love to see your finished results in our customer gallery at https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Gaynor. 😊
Absolutely fantastic service
Absolutely fantastic service! Tucked away in a corner, nearly didn't notice the shop (Gloucester branch). Lovely team! So helpful. One lady even offered to reopen when already leaving for the evening when I arrived at 5pm! Tile samples are FREE! no other tile place offer this! And the chrome edging are only £3.99! Nearly £20 elsewhere! Even my plumber has decided to go there from now on. Nothing too much trouble, even after my 10th (at least!) Visit.
October 10, 2022
Unprompted review
Reply from CTD Tiles - Gloucester
Hi Fiona, thank you for your wonderful 5 star review! 🌟We want our customers to have the best experience, so that means great products, and of course excellent customer service! The Gloucester team really are a great bunch! I will pass your comments onto to the team who will be pleased to hear this 😀 Thanks Gaynor
Fab customer service from Tristian…
Fab customer service from Tristian always goes over and beyond to help. Hence why we always come back!!
September 23, 2022
Unprompted review
Reply from CTD Tiles - Gloucester
Good afternoon Alex, thank you for your 5 star review! 🌟 Tristain and the team at Gloucester really are a great bunch and always ensure they go the extra mile to help out! We really appreciate your lovely comments which I will pass onto the branch. Thank you Keeley 😀
Excellent customer service from Tris at…
Excellent customer service from Tris at the Gloucester store. Went above and beyond to help us.
Would highly recommend them ⭐️ ⭐️⭐️⭐️⭐️
July 30, 2022
Unprompted review
Reply from CTD Tiles - Gloucester
Hi Nick, thank you for your wonderful 5 star review! 🌟We want our customers to have the best experience, so that means great products, and of course excellent customer service! Tris really is a great asset to the Gloucester team! I will pass your comments onto to the Tris and the rest of the team who will be pleased to hear this 😀 Thanks Keeley
Given a call as requested when tiles…
Given a call as requested when tiles arrived early, friendly service and tiles good quality. Would use again.
April 9, 2022
Reply from CTD Tiles - Gloucester
Hi Bryony, thank you for your wonderful 5 star review! 🌟We want our customers to have the best experience, so that means great products, and of course excellent customer service! I will pass your comments onto to the Web team and Gloucester who will be pleased to hear this 😀 Thanks Keeley.
Brilliant service and advice!!
Brilliant service and advice!!! We spoke to Tristram who was very helpful and gave us some great advice on which tiles, grout and adhesive to use in our kitchen. Genuinely good service, I would recommend CTD Tiles. Many thanks
April 6, 2022
Unprompted review
Reply from CTD Tiles - Gloucester
Hi Haydn, thank you for such a wonderful 5 star review and recommendation! 😁⭐ Tristian really is a great asset to the Gloucester team, and always ensure to make our customers have the best experience with us! I will pass your lovely comments onto Tristian and the team, who I am sure will be pleased to hear this. We hope to see you again soon! Thanks, Keeley. 😊
5 stars company
November 18, 2021
Reply from CTD Tiles - Gloucester
HI Janos, thank you for your 5 star review🌟! The Gloucester branch really are a great bunch, I will pass on your lovely comments to the team who I am sure will be pleased to hear this, thanks Gaynor.😊
In the Gloucester Showroom
In the Gloucester Showroom; the service was excellent, plenty of help and advice where required. The price of the tiles was competitive. The tiles were delivered on time, with plenty of communications from the Gloucester Showroom.
November 5, 2021
Reply from CTD Tiles - Gloucester
Hi Mr. Mackenzie, Thank you for the great 5🌟review! We pride ourselves on having a wide variety of stock as we want you to have the best choice possible! The branch also know that getting your order to you as quickly as possible makes a huge difference, I will pass your comments on to the team at Gloucester who will be pleased to hear this 😀 We would love to see your finished results in our customer gallery. https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thank you Gaynor
Excellent service
November 3, 2021
Reply from CTD Tiles - Gloucester
Hi Graham, thank you for your 5 star review! 🌟 We are glad to hear you used our online service and that our web team provided you with a great customer experience. I will pass your comments onto the team, thanks Gaynor 😊
tiles ordered online all ready when i…
tiles ordered online all ready when i went to collect
October 30, 2021
Reply from CTD Tiles - Gloucester
HI William, thank you for your 5 star review! 🌟It is really great to hear you used our online service and your order was available to collect, when needed! I will pass your comments onto the Web Team, who will be pleased to hear this. Thanks Keeley 😀
Needed chasing up
The online order was only completed after the local shop requested it from the hub. This was after the collection date. It was not a stock problem just an oversight.
September 20, 2021
Reply from CTD Tiles - Gloucester
Hi Howard, thank you for your review. Even though the Online Team try their best to ensure all orders go smoothly, unfortunately occasionally things can go awry, but when this happens it was great to see that the Gloucester branch were on hand to help with the problem and resolve the oversight. Thanks Keeley.😊
Supplied exact tiles I needed to finish…
Supplied exact tiles I needed to finish off my bathroom with builders tiles. Quick delivery
May 23, 2021
Reply from CTD Tiles - Gloucester
Hi John, thanks for your review. I'm pleased to hear we were able to find the tiles you needed and that they arrived quickly! Thanks, Jamie
good quality product and service.
February 8, 2021
Reply from CTD Tiles - Gloucester
Hi Wayne, thanks for your review. This is great to hear! Thanks, Jamie
Great selection of quality tiles
Great selection of quality tiles. Knowledgeable staff and very very helpful.
November 1, 2020
Unprompted review
Reply from CTD Tiles - Gloucester
Thanks Alan - we are delighted to hear you were happy with your recent visit to Gloucester and will let the team know. Kind Regards, Tracy
Tiles are all good
Tiles are all good, it was an internet order and they delivered them to the wrong store, but this was sorted ok
March 22, 2020
Unprompted review
Reply from CTD Tiles - Gloucester
Hi Sam, thank you for reviewing CTD. We are glad to hear the team were able to fix your issue, and that you're happy with the tiles you ordered. Thanks- CTD Tiles
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