Assistant in the Kilmarnock shop was very helpful. She was only covering but was very helpful
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Arrived promptly, as described, quality tiles.
Company replied
Great company ,Simon was extremely helpful showing my wife and me the various tiles for our next project ,the bathroom .Will continue to use CTD thanks again
Company replied
The guy behind the counter couldnt do enough for us.Very pleasant took my tiles out to my car loaded my car.Delighted with him very nicein Jewsons Kilmarnock.
Company replied
Company details
Information provided by various external sources
Contact info
Queen's Drive, KA1 3XF, Kilmarnock, United Kingdom
- 01563 558 826
3.5
Average
8 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Assistant in the Kilmarnock shop was…
Assistant in the Kilmarnock shop was very helpful. She was only covering but was very helpful
May 30, 2024
Reply from CTD Tiles - Kilmarnock
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated.
Misleading delivery times
The item I ordered was due to be delivered to store within 4 days. I contacted CTD after a week, and was told it would be looked into and the store would be in touch. I then emailed again after another week, and got a call that it was in store the following day. I ordered this item from CTD because of the .4 day delivery time, as I had time off work booked to do the job it was intended for.
March 18, 2024
Reply from CTD Tiles - Kilmarnock
Hi Stephen,
Thank you for taking the time to review your experience at CTD. We are sorry that on this occasion we were unable to help you as quickly as we would have liked. I do appreciate that this may have been a frustrating experience. We will take on board your comments and work to improve our process. Thanks CTD Tiles.
Completely ignored by staff.
Arrived at the Kilmarnock store to purchase a box of tiles I had chosen online. Waited 20 mins without acknowledgement. Only one girl was on the shop floor and did serve 2 customers in front of me, but a simple "I'll be with you in 2 mins" would have went a long way. Left without being even looked at, so I will be buying my tiles elsewhere.
February 12, 2024
Unprompted review
Reply from CTD Tiles - Kilmarnock
Hi Nicola, Thank you for taking the time to provide feedback. The Kilmarnock branch take customer service very seriously and they will be hugely disappointed that this service fell below your expectations. We do appreciate you bringing this to our attention and we hope you will give the branch a chance to support you in the future. Thank you, CTD tiles.
Reply from CTD Tiles - Kilmarnock
Good Afternoon- thank you for your 5 ⭐ of our online services 💻
It is great to hear the team were able to provide an excellent customer service during your visit to the Kilmarnock showroom; I will pass your comments onto the branch and the Web Team! Thanks Nikki 😃
Reply from CTD Tiles - Kilmarnock
Good Morning William - thank you for your top review of our online services 🌟
We're so happy the team at Kilmarnock were on hand to make the transaction as smooth as possible for you!
We look forward to seeing you again soon for any future projects we can help with! Thanks Nikki 😁
Great company ,Simon was extremely…
Great company ,Simon was extremely helpful showing my wife and me the various tiles for our next project ,the bathroom .Will continue to use CTD thanks again
August 13, 2022
Unprompted review
Reply from CTD Tiles - Kilmarnock
Hi David, thank you for your 5 star review! 🌟 Your feedback is really appreciated, the team at Kilmarnock are committed to provide our customers with excellent customer service. I will make sure your comments are passed onto the team, they will be pleased to hear your comments! Thank you Keeley. 😊
Excellent customer service thanks
August 8, 2021
Reply from CTD Tiles - Kilmarnock
Hi Paul, Thank you for the excellent review! Its great to hear that both the Web team and the staff at the Kilmarnock Branch were so happy to help you and provide an excellent customer experience. I have passed your comments on to the teams.
Thanks Gaynor 😀
The guy behind the counter couldnt do…
The guy behind the counter couldnt do enough for us.Very pleasant took my tiles out to my car loaded my car.Delighted with him very nicein Jewsons Kilmarnock.
April 3, 2021
Reply from CTD Tiles - Kilmarnock
Hi Eileen, it's great to hear of the excellent service you received in our Kilmarnock store, we hope to see you again! Thanks, Jamie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.