CTD Tiles - Sunderland Reviews 10

TrustScore 4.5 out of 5

4.3

Brooke Street, SR5 1BN Sunderland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just been in to order our tiles from the branch in Sunderland. Michael and his boss were outstanding! Patient and informative with great advice. No pressure sales chat at all. Large choice of tiles an... See more

Company replied

Rated 5 out of 5 stars

We have been using CDT tiles for the last 5 years since renovating our house, we got all of our tiles from CDT. We’re now on with another renovation and will be getting all of our tiles from here as w... See more

Company replied

Rated 5 out of 5 stars

Friendly, straightforward and prompt with ordering in the tiles I wanted. Very good value and even brought the tiles out to the car.

Company replied


Company details

  1. Tile Store

Information provided by various external sources


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just been in to order our tiles from…

Just been in to order our tiles from the branch in Sunderland. Michael and his boss were outstanding! Patient and informative with great advice. No pressure sales chat at all. Large choice of tiles and have a sample to match up with carpets. They are also storing the tiles for me till the job can be done!!! Amazing customer service will definitely recommend and be back.

January 14, 2023
Unprompted review
CTD Tiles - Sunderland logo

Reply from CTD Tiles - Sunderland

Hi Laura, thank you for your 5 star review! 🌟 Your feedback is really appreciated, the team at Sunderland are committed to provide our customers with excellent customer service. I will make sure your comments are passed onto the team, they will be pleased to hear your comments! Thank you Jodie. 😊

Rated 5 out of 5 stars

Great buy very happy

November 28, 2022
CTD Tiles - Sunderland logo

Reply from CTD Tiles - Sunderland

Hi Leica, thank you for your 5 star review! 😊 It is really great to hear you used our online ordering service💻and that everything went to plan on your collection at the Sunderland branch! I will pass your comments onto the web team at Sunderland branch who will be pleased to hear this! We'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Gaynor

Rated 5 out of 5 stars

Great experience

Friendly, straightforward and prompt with ordering in the tiles I wanted. Very good value and even brought the tiles out to the car.

October 19, 2022
Unprompted review
CTD Tiles - Sunderland logo

Reply from CTD Tiles - Sunderland

Good morning Mel, thank you for your 5 star review! 🌟 The Sunderland branch really are a great bunch and always make sure our customers are well looked after during every visit! 😁 I will pass your lovely comments onto the Sunderland team, and we hope to see you again soon! Many Thanks, Keeley. 😊

Rated 5 out of 5 stars

We have been using CDT tiles for the…

We have been using CDT tiles for the last 5 years since renovating our house, we got all of our tiles from CDT. We’re now on with another renovation and will be getting all of our tiles from here as well nothing is a problem all the staff are great have no problem recommending them to anyone

August 18, 2022
Unprompted review
CTD Tiles - Sunderland logo

Reply from CTD Tiles - Sunderland

Hi Kay, thank you for your 5 star review! 🌟 Your feedback is really appreciated, the team at Sunderland are committed to provide our customers with excellent customer service. I will make sure your comments are passed onto the team, they will be pleased to hear your comments, and we really appreciate your business over the years! Thank you Keeley. 😊

Rated 5 out of 5 stars

Happy with my tiles

Happy with my tiles, good service, I would definitely buy from them again

August 11, 2022
Unprompted review
CTD Tiles - Sunderland logo

Reply from CTD Tiles - Sunderland

Hi Adam , thank you for your 5 star review! 🌟 We are really pleased to hear the team at the Sunderland branch were on hand during your visit and provided an excellent customer service! I will pass your comments onto the team, who will be pleased to hear this. We look forward to seeing you again and we'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Gaynor 😊

Rated 5 out of 5 stars

Fantastic Service from the lads at…

Fantastic Service from the lads at sunderland store. Nothing was to much trouble. Sample tiles ordered for me to try and match up what I already have. All questions answered... highly recommended

August 3, 2022
Unprompted review
CTD Tiles - Sunderland logo

Reply from CTD Tiles - Sunderland

Hi Caz, thank you for your 5 star review! 🌟 Your feedback is really appreciated, the team at Sunderland are committed to provide our customers with excellent customer service. I will make sure your comments are passed onto the team, they will be pleased to hear your comments! Thank you Keeley. 😊

Rated 5 out of 5 stars

I visited this store twice

I visited this store twice, the first time I looked at tiles and went elsewhere to look and realised that CTD had the best choice. I then went back and and was asked if I needed any help to which I said no I was just looking, this guy said well if you need help my name is Louie. I thought this was great because I hate pushy salesmen. In the end I needed to ask some questions and I was helped by Louie and another called michael. They were both very helpful and knowledgeable, and my delivery was on time. Top marks to these guys

July 11, 2022
Unprompted review
CTD Tiles - Sunderland logo

Reply from CTD Tiles - Sunderland

Good morning, Thank you for such a wonderful review! 😀 We want your experience to be as faff-free as possible, so that means great products, and great friendly service from the staff! We hope to keep impressing you with the level of service and hope to see you again soon! I will pass your comments onto Louie, Michael and the rest of the Sunderland team who will be thrilled to hear it! We'd also love to see your finished results in our customer gallery at https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Keeley. 😊

Rated 5 out of 5 stars

I use ctd regularly and can not fault…

I use ctd regularly and can not fault the products or service. 10/10

June 15, 2022
Unprompted review
CTD Tiles - Sunderland logo

Reply from CTD Tiles - Sunderland

Hi Daniel, thank you for your wonderful 5 star review! 🌟We want our customers to have the best experience, so that means great products, and of course excellent customer service! I will pass your comments onto to the team at Sunderland who will be pleased to hear this 😀 Thanks Keeley

Rated 4 out of 5 stars

Excellent customer service from the A…

Excellent customer service from the A Team

June 15, 2022
Unprompted review
CTD Tiles - Sunderland logo

Reply from CTD Tiles - Sunderland

Hi Marsha, Thank you for the review⭐! We know that tip top service can make all the difference, that’s why we’ll always try to knock your socks off by going above and beyond 🧦 I will pass your comments onto the Sunderland team, who will be pleased to hear this. Thanks Keeley 😊

Rated 5 out of 5 stars

Good service off the sales lads at…

Good service off the sales lads at Sunderland

June 14, 2022
Unprompted review
CTD Tiles - Sunderland logo

Reply from CTD Tiles - Sunderland

Hi Ian, thank you for your wonderful 5 star review! 🌟 The Sunderland team really are a great bunch and always ensure to go the extra mile to help out! I will pass your comments onto the team, who will be pleased to hear this and we hope to see you again soon thanks Keeley. 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look