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Cuban Cigar Expert Reviews 11

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TrustScore 4 out of 5

3.8

Cigar Shop
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Company details

  1. Cigar Shop

Written by the company

Cuban tobacco securely delivered from Spain in original box. Cuban cigar website offering the largest selection of Cuban cigars online at the lowest prices.

Contact info

3.8

Great

TrustScore 4 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 3 out of 5 stars

I didn't get my order

I didn't get my order, otherwise, I would have given you 5 stars like before. Customer service is great!

September 12, 2025
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Reply from Cuban Cigar Expert

Dear Mr. Roque,
Thank you for your feedback.

We thank you for being our customer for all this time. We are sorry for the experience you faced when it was not possible for you to receive your order. This is a very stressful situation.

We value your history with us. This is why we have refunded the amount you paid, with the hope we can make new deals as soon as the customs issues in the US allow us to make us complete our deliveries.

Do not hesitate to contact us at info@cubancigarexpert.com if you require further information or assistance. Our goal is to give you 100 % satisfaction.

Sincerely,
Customer Service Team

Rated 5 out of 5 stars

Great…


Great service and quality cigars as always.

A real shame I can no longer order boxes like before due to UK customs charging exorbitant fees.

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

Please be careful when buy from the above website. Whole box of cigar crack and send the above email back to you

Hope this email finds you well.

I didn't have a positive answer for better compensation, in this case; We are taking responsibility for this issue as our terms and conditions state but I can't increase the compensation.
​
I will wait for your kind response before proceeding with the order.

For further assistance, please do not hesitate to contact us.
Best Regards,

April 22, 2022
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Reply from Cuban Cigar Expert

Greetings Mr. Chye Toh
I hope you are having an excellent day,



On behalf of the staff and Management, we would like to thank you for taking the time to post a review of your experience with us.



In order to address your concern, regarding order #CE51169, we apologize for all the inconveniences and we really care about our customers.

Our customer service departement already reached out to solve this matter.



I regret to know that we have not fulfilled your expectations.






We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our company.





Isnela Solís
Customer Service Team

Rated 5 out of 5 stars

That's Fantastic Cigar Shop!

July 23, 2021
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Reply from Cuban Cigar Expert

Hello Mr. Paul,

Thank you for taking the time to write and share your feedback with us.

Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548

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