Cubes are stored outdoors, so don't pack anything that can't handle huge temp/humidity swings (liquids, antiques etc.) Rodents can be another problem. PODS has climate controlled warehouses with pes... See more
Company replied
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See what reviewers are saying
HORRIBLE. They were meant to come at 10am and every time we call they say 5 minutes to half an hour. We have now been waiting four hours and they are telling us one more hour. We have eight people rea... See more
Company replied
An absolute nightmare from start to finish. No communication between locations. Late pick up, marked for storage instead of long distance move. Paid a deposit only to be told our Cube wasn't shipped w... See more
Company replied
It is a nightmare for my family after signed contract with Cubeit on August 10th, 2020. Cubeit did not brought necessary insurance for delivery containers in some areas; It caused sooooo many issues a... See more
Company replied
Company details
Information provided by various external sources
Cubeit Portable Storage containers are a safe, convenient, cost effective solution to your moving & storage needs. Call or get an instant online quote!
Contact info
Canadian Road 100, M1R 4Z5, Toronto, Canada
- cubeit.ca
1.6
Bad
216 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service.
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Thank you, Stephan.
Follow up and follow through seems to be an issue.
The pod was a week late arriving at our new home. During our wait for our stuff, there was conversation with and initiated by a representative from utopia regarding compensation for the inconvenience. When our pod arrived and the full payment was made by us, that was when the talk of compensation ended as well.
Follow up seems to be an issue.
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Hello Mark MacIsaac - LD. Thank you for taking the time to write a review. We have shared your feedback with our team and upper management for investigation.
Excellent service
Excellent service. Exactly what we needed! Thank you.
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Thank you, Patrick. We are proud to have provided you with great service.
The process with Cubeit was easy
The process with Cubeit was easy! I was able to extend the timeline when I needed to and they dropped off and picked up with zero issues.
Thanks!
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Happy to hear you found the process easy, Stephanie. Thank for sharing your experience.
You guys were amazing
You guys were amazing. You always call back what you said you did. That’s very important and I would highly recommend you to anybody
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Thank you Gary for sharing your wonderful experience! We are proud to know, you would highly recommend us to your friends and family.
Poor management
Poor management, horrible customer service.
They don’t deliver what they promise.
Overcharge you without notice.
Very disorganized.
I will never use this company again.
Giving 2** because of some good people who work for cubeit
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Hello David, thank you for taking the time to write a review. We have shared your feedback with our team and upper management for investigation. If possible, could you kindly email us at storagevaultreviews@storagevaultcanada.com with more details of your experience?
Cubeit Portable Storage
I don't know how we would have coped without the Cubeit Storage before and during our kitchen reno. It was easy to order and they googled our house to insure the Cubeit would fit our driveway and therefore which direction the opening would face.
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Thank you Shirley.
Reply from Cubeit Portable Storage
Thank you, Lynn.
Great service at good prices
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
We are happy to be of great service and value to you Nicholas.
my honest experience is 5 stars
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Thank you, Luc.
Great guest experience
Great guest experience, any agent I called was friendly and helpful.
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Hello Catherine, Thank you for your feedback. We are happy to be of great service and storage option for you during this time.
It was great at first...
It was great at first
In the end they almost delivered it to the wrong house(only caught it because my new neighbour knew we were expecting it) and they left all their wood and garbage on our old driveway which we had to pay our precious landlord for clean up. I called and complained and was offered NO compensation or anything. Hardly even an apology.
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Hello Jessica Cox, thank you for taking the time to write a review and bring this to our attention. We have shared your feedback with our team and upper management for investigation.
Pricing and communication is good.
Pricing and communication is good.
Lead times are about 1-2 weeks to make arrangements for delivery and pick-up though.
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Hello Creig. We are happy to provide you with great service and value. Thank you for sharing your experience with us :).
Very friendly and efficient
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Hello Peggy, Thanks for sharing your wonderful feedback!
Storage pod was delivered and picked up…
Storage pod was delivered and picked up as scheduled.
Pod interior was clean and secure.
Staff support on the phone was courteous, timely and polite.
Would recommend and use Cubeit again.
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Thank you so much for sharing your incredible experience with us, Sarah! We are happy to have been a great service and storage option for you during this time. We are so pleased to hear that you found our service to your liking and that you would even recommend us to your friends and family. That means a lot to us. We take pride in providing a clean and secure space for all of our clients, so our team appreciates that you noticed :). We are here for you whenever you may need us again Sarah and look forward to welcoming you back!
Reply from Cubeit Portable Storage
Thanks, Violet. It will be our pleasure to serve you again :).
Amazing service from Cubeit
Amazing service
Amazing customer service
Wonderful drivers
The best prices
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Hello Ahmed, it's our pleasure. Thank you for sharing your experience
Awesome storage company
Awesome storage company. Customer service and service is excellent. Have recommended this company and will continue to do so.
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Thank you, Sasha.
Service was excellent and I believe we…
Service was excellent and I believe we had good value for out money.
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Thank you, Andrew. We are proud to have provided you with great service and value.
Just horrible customer service mainly…
Just horrible customer service mainly to inexperienced and poor drivers. Even truck did not meet safety standards with bald tires
August 22, 2019
Unprompted review
Reply from Cubeit Portable Storage
Hello Greg B. Thank you for taking the time to write a review. We have shared your feedback with our team and upper management for investigation.
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