I reached out because I was worried that my other furbaby may be affected if I got a cuddle clone of her brother who passed, the person who i spoke with via online help, reassured me that I know what’... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a cuddle clone made a few years ago now, they are remarkable. Artists are so clever, standard and quality are second to none. Customer service and after care are excellent. My cuddle clone brin... See more
Company replied
They seem to understand how excited you are to be getting your clone, and are not impatient with your questioning yourself . They also respond right after receiving a question or request. Everything h... See more
Company replied
I want to express my deepest gratitude to the Cuddle Clones team. I reached out to them multiple times with questions about my order for my beloved Cleo’s plush, and they were nothing short of exc... See more
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Company details
Written by the company
We love animals. At Cuddle Clones, we recognize the unbreakable bond pet moms and dads have with their fur-children. But oftentimes that bond is disrupted due to travel, going away to college, military deployment or sadly the loss of a dear pet. We capture that connection with 100% handmade plush replicas of YOUR PET! That's right! We capture all of the physical details and personality traits of your pet in an adorable stuffed animal form. Do you know what we call these adorable creations?! You guessed it, Cuddle Clones! Pet lovers can also surround themselves with their furry friends with a 100% Custom Plush Golf Club Headcover of their pet or by having their pet’s images artistically designed and printed onto socks, pajamas, blankets, mugs and more! But Wait! That's not all! EVERY purchase provides AT LEAST 3 meals to a shelter pet! Each month Cuddle Clones donates cash to 10 shelters/animal wellness organizations. You can feel the inner warmth of a thousand puppy breath kisses knowing that a portion of your purchase has been directly attributed to improving the lives of actual animals.
Contact info
115 W Bartges St #401, 44311, Akron, United States
- info@cuddleclones.com
- cuddleclones.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Perfecto…
Both my boys passed and the cuddle clones you all made of them made the pain bearable put smiles on our faces and hope in our hearts.
December 17, 2025
Unprompted review
Reply from Cuddle Clones
Thank you so much for sharing this with us 💛
We’re truly sorry for the loss of your boys, and it means so much to know their Cuddle Clones brought comfort, smiles, and a bit of hope during such a difficult time.
We’re honored to be part of remembering them. 🐾
With care,
Cuddle Clones Customer Care
They tried!
Although my Cuddle Clone was a dud. The customer service was fantastic!
December 15, 2025
Unprompted review
Reply from Cuddle Clones
Thank you for your honesty and for sharing your experience 💛
While we’re sorry the Cuddle Clone itself didn’t meet expectations, we truly appreciate your kind words about our customer service. It means a lot to know our team was able to support you along the way.
We’re always here if you need anything further. 🐾
Reply from Cuddle Clones
Thank you!
Best Customer Service
Each time I emailed, I received such a quick and personal response. When I could not use my discount code, it was manually applied for me. The customer service was very kind, professional and accommodating and I would definitely order from them again! Thank you!
December 10, 2025
Unprompted review
Reply from Cuddle Clones
Thank you so much, Samantha 💛
We’re truly happy to hear that you received quick, personal support and that our team was able to step in and help with your discount. Providing kind, professional, and accommodating service is very important to us, so your feedback means a great deal.
We’d be honored to support you again in the future — thank you for choosing Cuddle Clones! 🐾
Efficient & effective!
Friendly, immediate responsiveness & resolution of concern
December 15, 2025
Unprompted review
Reply from Cuddle Clones
We appreciate this feedback!
Great customer service
Great customer service, helping track my purchase
December 17, 2025
Unprompted review
Reply from Cuddle Clones
Thank you!!
Great experience with this company and…
Great experience with this company and the constant communication with the order I purchased gave me confidence in knowing my purchase means something to them!
December 4, 2025
Unprompted review
Reply from Cuddle Clones
We truly appreciate you taking the time to share your feedback. We’re so glad to hear that our communication throughout your order gave you confidence and reassurance — that’s exactly what we strive for. Thank you for choosing us!
I placed an order
I placed an order. It was easy, but forgot to change the shipping address, I messaged and immediately was resolved with a quick fix. I also reached out again another time to ask about the status and a customer service was quick to reply and give me updates and very friendly. My family members have ordered from them before and it’s a nice product.
December 7, 2025
Unprompted review
Reply from Cuddle Clones
Thank you so much for sharing your experience 💛
We’re glad to hear that placing your order was easy and that our team was able to quickly help update your shipping address and provide timely updates along the way. It means a lot to know our support felt friendly and responsive.
We also truly appreciate your family’s continued trust in us — thank you for choosing Cuddle Clones! 🐾
Cuddle clones
Again, best experience ive had buying something online, the support team for cuddle clones is super supportive, helpful and so much more.
December 16, 2025
Unprompted review
Reply from Cuddle Clones
Hi Brian,
Thank you so much for taking the time to share this — it truly means the world to us 💛
We’re so happy to hear that you had such a positive experience and that our support team was able to be there for you every step of the way. Providing kind, helpful, and supportive care is at the heart of what we do, and your words are a wonderful reminder of why it matters.
Thank you for choosing Cuddle Clones and for trusting us with something so special 🐾💛
Even if I had any problems whoever I…
Even if I had any problems whoever I spoke to quickly made sure it was made right . I have one and am waiting for my second to arrive!
December 14, 2025
Unprompted review
Reply from Cuddle Clones
Hi Robin,
Thank you so much for sharing your experience with us! 💛 We’re really glad to hear that whenever an issue came up, our team was able to make things right for you quickly. That’s exactly what we strive for.
We hope your second order arrives soon and brings you just as much joy as the first. If there’s anything you need in the meantime, we’re always here to help.
Warmly,
Cuddle Clones Customer Care 💛
Got back to me quickly
Got back to me quickly with great information
December 15, 2025
Unprompted review
Reply from Cuddle Clones
Hi Joshua,
Thank you, we appreciate this feedback!
Excellent Customer Service!
Nikki was very helpful and responded to my emails quickly as I needed assistance in adding additional photos to my clone order.
I’m excited to see the finished product!
December 14, 2025
Unprompted review
Reply from Cuddle Clones
Hi Judy,
Thank you so much for your kind words! 💛 We’re thrilled to hear that Nikki was able to help you quickly and make the process of adding additional photos smooth and easy.
We’re just as excited for you to see the finished product and can’t wait for it to be completed. If you need anything at all while your order is in progress, we’re always here to help!
Warmly,
Cuddle Clones Customer Care 💛
Felt like a friend was reaching out to…
Felt like a friend was reaching out to me.
December 14, 2025
Unprompted review
Reply from Cuddle Clones
Hi Monica,
We appreciate your kind feedback!
This is my fourth purchase
This is my fourth purchase, my grandchildren love their cuddle clones. Good quality fast shipping and great customer service
December 14, 2025
Unprompted review
Reply from Cuddle Clones
Hi Susan
Thank you so much for your continued support — it truly means the world to us! 💛
We’re incredibly honored that this is your fourth purchase and that your grandchildren love their Cuddle Clones. Hearing that you’ve had great experiences with the quality, shipping, and our customer care is so rewarding for our team.
Thank you for being part of the Cuddle Clones family. We’re always here whenever you need us!
ABSOLUTELY HORRIBLE
ABSOLUTELY HORRIBLE. DO NOT ORDER FROM THEM. They ruined the pajamas making the photo a blue tint so the dog was unrecognizable. They did not contact me to say they had a production problem, just sent the product. When given photos of the obvious production error they blamed it on the photo and would not rework the product offering a small partial refund only. The gift is ruined.
December 13, 2025
Unprompted review
Reply from Cuddle Clones
Hi Irwin,
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed you are, especially knowing this was meant to be a meaningful gift. 💛
We appreciate you bringing this feedback to our attention. While we’re unable to make additional offers at this time, your comments are important and have been noted. We understand how upsetting it can be when a product doesn’t meet expectations, and we regret that this experience left you feeling let down.
Thank you again for sharing your thoughts — feedback like yours helps us continue evaluating and improving our processes.
They are a wonderful company
They are a wonderful company! Not only do they produce awesome products, their customer support is so helpful and responsive!! Highly recommend them!!
December 13, 2025
Unprompted review
Reply from Cuddle Clones
Hi Sarah,
Thank you so much for your kind words! 💛
We’re thrilled to hear that you had such a positive experience — both with our products and with our customer support team. Your recommendation truly means a lot to us, and we’re so grateful you took the time to share your feedback.
If there’s ever anything we can help with in the future, we’re always here for you!
Everything runs smoothly so far.
Everything runs smoothly so far.. initial order super easy , great communication in order to provide more photos through email for the final touches and very good feedback about processing order. I now wait to be shipped! Excited with the preview! Fingers crossed!
December 14, 2025
Unprompted review
Reply from Cuddle Clones
Hi Sourie,
Thank you so much for sharing your experience so far! 💛
We’re thrilled to hear that the ordering process was easy and that our team’s communication and photo review made you feel confident every step of the way. It’s wonderful to know you’re excited about the preview — that’s always such a special moment!
We’ve got our fingers crossed right along with you and can’t wait for your clone to make its way home soon. If you need anything at all while you wait, we’re always here to help.
So far my experience has been great
So far my experience has been great. I tried to download all that I could to help create my clone. My cat passed away last year and I am still grieving. It will be a help for me. I also spoke to a Support person who gave me assurances that they knew what I wanted. I appreciated that very much.
December 12, 2025
Unprompted review
Reply from Cuddle Clones
Hi Pres,
Thank you so much for sharing your experience with us. 💛
We’re truly sorry for the loss of your cat, and we’re honored that you chose us to help create something so meaningful during your grieving process. Knowing that our team was able to reassure you and truly understand what you were hoping for means everything to us.
We hope your clone brings you comfort, warmth, and a gentle sense of closeness when you miss them most. Please know we’re always here for you if you need support at any point along the way.
Worst service I have ever seen from an online retailer
I ordered PJ's for my granddaughter for Xmas in late november. I paid for RUSH production in order to make sure that I got these in time. After waiting weeks with no communication I reached out and was told that my item was moving and label for shipment was created days before my email. A week later the item still has not left their facility. The customer service response was the worst I have ever seen. I was told it can take 2-3 weeks for tracking information to show up (which is ludicrous) and was told that my RUSH charge was for production, not shipping. I still don't have movement on the item and the company will not do anything to correct the situation. I'm at the point where I'm ready to report the purchase as fraud to my CC company. This is the worst experience I've had with an online retailer, and I would strongly recommend staying away from this company.
December 12, 2025
Unprompted review
Reply from Cuddle Clones
Hi Beth,
Thank you for taking the time to share your experience — we truly appreciate your feedback and understand how stressful this situation has been, especially with a Christmas gift for your granddaughter. 💛
We’d like to clarify and reassure you that your order is currently out for delivery and scheduled to arrive tomorrow, December 16. While we understand how frustrating it can be to see limited tracking movement, the information shared previously was accurate based on our workflow: Rush service applies to production time, while shipping timelines depend on the carrier once the package leaves our facility. In some cases, carrier scans can be delayed even after a label is created, which understandably causes concern.
We’re truly sorry for the stress this caused and for any frustration in communication along the way. We hope that once your granddaughter receives her pajamas, the care and quality put into them will make this experience feel worthwhile.
Thank you again for your feedback — it helps us continue improving how we communicate and support our customers, especially during the busy holiday season. We sincerely hope you love the product once it arrives.
Customer service is top notch!
So excited about this gift Bobblehead, and Manuela had been making the process simple even though I bumbled through directions because I was not paying enough attention she patiently helped me along the process and I can't wait to see the result
December 11, 2025
Unprompted review
Reply from Cuddle Clones
Hi Carly,
Thank you so much for your kind words and for taking the time to share your experience. 💛
We’re truly honored to be part of something so meaningful, and it means a great deal to know that our support and understanding made a difference for you. We hope your clone continues to bring you comfort, warmth, and a sense of closeness during those moments when they’re missed most.
Please don’t hesitate to reach out if there’s ever anything you need — we’re always here for you.
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